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Thread: Soulstones Lost

  1. #1

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    Soulstones Lost

    Hello,

    i played some Elite Challanges this morning and got the last Soulstone of my Cleric. So rerecruited him and closed the game. Now i logged in and saw my cleric ist gone and i have to collect all Soulstones again if i want to recruit him o.O.
    Anyway this wasn't all! All my Soulstones i got this morning are gone too! So what to do now?

    Name: Skeyline
    AccountID: 4610512
    Server: 28
    Last edited by skeyline; 11-06-2014 at 06:05 PM. Reason: More Infos

  2. #2

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    Unhappy Lost Hero

    Quote Originally Posted by skeyline View Post
    Hello,

    i played some Elite Challanges this morning and got the last Soulstone of my Cleric. So rerecruited him and closed the game. Now i logged in and saw my cleric ist gone and i have to collect all Soulstones again if i want to recruit him o.O.
    Anyway this wasn't all! All my Soulstones i got this morning are gone too! So what to do now?
    I had the same problem with this mem.
    10h pm GMT +7 today when i got enought 80 Soulstone of Wind Master. I recruited her with 200000 coin and then when i was using Exp potion to her, suddenly i'm lost her. I was trying close game and log in again but i still lost my hero + 200000 coin.
    I like this game and i'm VIP 5 now
    Please help us as soon as u can. Thank!
    My character name: xMarsx
    Account ID: 4230187
    Server: Warrior Monk
    Last edited by namlt8x; 11-06-2014 at 04:18 PM. Reason: add more imfomation

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by skeyline View Post
    Hello,

    i played some Elite Challanges this morning and got the last Soulstone of my Cleric. So rerecruited him and closed the game. Now i logged in and saw my cleric ist gone and i have to collect all Soulstones again if i want to recruit him o.O.
    Anyway this wasn't all! All my Soulstones i got this morning are gone too! So what to do now?

    Name: Skeyline
    AccountID: 4610512
    Server: 28
    Dear Leader
    Sorry for the inconvenience. I will ask our Admin to check your game logs. And we will solve it once the problem is confirmed. Thanks.

    Best Regards
    Betty

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by namlt8x View Post
    I had the same problem with this mem.
    10h pm GMT +7 today when i got enought 80 Soulstone of Wind Master. I recruited her with 200000 coin and then when i was using Exp potion to her, suddenly i'm lost her. I was trying close game and log in again but i still lost my hero + 200000 coin.
    I like this game and i'm VIP 5 now
    Please help us as soon as u can. Thank!
    My character name: xMarsx
    Account ID: 4230187
    Server: Warrior Monk
    Dear Leader
    Sorry for the inconvenience. I will ask our Admin to check your game logs. And we will solve it once the problem is confirmed. Thanks.

    Best Regards
    Betty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by skeyline View Post
    Hello,

    i played some Elite Challanges this morning and got the last Soulstone of my Cleric. So rerecruited him and closed the game. Now i logged in and saw my cleric ist gone and i have to collect all Soulstones again if i want to recruit him o.O.
    Anyway this wasn't all! All my Soulstones i got this morning are gone too! So what to do now?

    Name: Skeyline
    AccountID: 4610512
    Server: 28

    Dear Leader
    Sorry for the inconvenience. We've just re-sent your Hero to you. Thanks.

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by namlt8x View Post
    I had the same problem with this mem.
    10h pm GMT +7 today when i got enought 80 Soulstone of Wind Master. I recruited her with 200000 coin and then when i was using Exp potion to her, suddenly i'm lost her. I was trying close game and log in again but i still lost my hero + 200000 coin.
    I like this game and i'm VIP 5 now
    Please help us as soon as u can. Thank!
    My character name: xMarsx
    Account ID: 4230187
    Server: Warrior Monk
    Dear Leader
    Sorry for the inconvenience. We've just re-sent the Hero to you. Thanks.

    Best Regards
    Betty

  7. #7

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    Thank

    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. We've just re-sent the Hero to you. Thanks.

    Best Regards
    Betty
    I've got my Hero back
    Thank u!

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