Results 1 to 12 of 12

Thread: Didn't recieve ordered gem

  1. #1
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    Didn't recieve ordered gem

    Dear whom may concern

    Today I ordered the 19.99 hot sale pack , as I really wanna get some heroes , I clicked on it once and it said successful however i didn't recieve it , so I tried the second time and purchase it again , this time I got the gems. However when I checked my account I see my account got purchased twice and I called up Apple to confirm this . Basically I got credited an order twice but only recieve the purchase once . Is there anyways u guys can give me the purchase item back please ?

    Game name :ngo
    Server :Valhalla

    Here's a print screen of the purchase history

    Many thanks
    IMG_0095.jpg


    Calvin
    Attached Images Attached Images
    Last edited by (:cngo:); 11-05-2014 at 04:24 AM.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    Dear whom may concern

    Today I ordered the 19.99 hot sale pack , as I really wanna get some heroes , I clicked on it once and it said successful however i didn't recieve it , so I tried the second time and purchase it again , this time I got the gems. However when I checked my account I see my account got purchased twice and I called up Apple to confirm this . Basically I got credited an order twice but only recieve the purchase once . Is there anyways u guys can give me the purchase item back please ?

    Game name :ngo
    Server :Valhalla

    Here's a print screen of the purchase history

    Many thanks
    IMG_0095.jpg


    Calvin
    Dear Leader
    Usually there will be 2 order number or 2 items in your order if you got billed twice. Do you have another order please? Because if it failed to generate an order or item in the order, we won't receive it, either. Could you provide a proof that you was billed twice please? Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    re

    Dear Betty!

    As u can see there are 2x 23.99 today one of them i got the item but other i dont. On the previous email i sent an attachment of a picture of the purchase ID and history with the date , here i attach the other purchase history which i was creditted as well .

    many thanks

    calvin
    Attached Images Attached Images

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    Dear Betty!

    As u can see there are 2x 23.99 today one of them i got the item but other i dont. On the previous email i sent an attachment of a picture of the purchase ID and history with the date , here i attach the other purchase history which i was creditted as well .

    many thanks

    calvin
    Dear Leader
    Could you post both Order IDs here please? Order ID is needed to confirm and deliver the missing order. Thanks.

    Best Regards
    Betty

  5. #5
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    Re

    Dear Betty

    The order id is on the top right corner on the attached photos . Sorry I'm not at home therefore can't type it in here
    Sorry for the inconvenient

    Many thanks
    Calvin

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    Dear Betty

    The order id is on the top right corner on the attached photos . Sorry I'm not at home therefore can't type it in here
    Sorry for the inconvenient

    Many thanks
    Calvin
    Dear Leader
    The picture doesn't show the last 2 to 3 digits. Sorry.

    Best Regards
    Betty

  7. #7
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    Re

    Hey Betty

    1. MJ4WJXX0BM
    2.MJ4WJXWTFZ

    Thanks

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    Hey Betty

    1. MJ4WJXX0BM
    2.MJ4WJXWTFZ

    Thanks
    Dear Leader,
    Thank you for being patient with us. We will deliver your missing order as soon as possible. Thanks.

    Best Regards
    Betty

  9. #9
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    Re

    Hi Betty

    Thanks Betty , appreciated ! Haha any cheeky extra gems ? haha

    Many thanks
    Calvin

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    Hi Betty

    Thanks Betty , appreciated ! Haha any cheeky extra gems ? haha

    Many thanks
    Calvin
    Dear Leader
    The admin only agreed on giving 100 extra Gems. Hope that you would be glad to accept it. Thanks.

    Best Regards
    Betty

  11. #11
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    6
    Rep Power
    6

    Re

    dear Betty

    That's fine ! Hahaha I recieved the 100 . How about the missing gem thou ?

    Many thanks
    Calvin

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,169
    Rep Power
    10
    Quote Originally Posted by (:cngo:) View Post
    dear Betty

    That's fine ! Hahaha I recieved the 100 . How about the missing gem thou ?

    Many thanks
    Calvin

    Dear Leader
    I think the missing gems are coming. Please try re-log the game if you still don't see it in about 10 to 15 minute. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •