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Thread: Account lost

  1. #1
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    Account lost

    < account lost help me >

    beacuse ... my gmail was error after im connect my gmail , my old account become level 1

    lost account is.. (used..)
    My Old Account ..
    - Server : 7
    - PlayerID : 1623444
    - Nickname : ddz
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    after eror my account become level 1
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    [ATTACH=CONFIG]1752[/ATTACH}
    -play store account : vicvictor1256@gmail.com
    -gmail account : vicvictor1256@gmail.com
    im already spend money until vip 9
    please help me
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    Last edited by alone123; 11-03-2014 at 05:20 AM.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by alone123 View Post
    < account lost help me >

    beacuse ... my gmail was error after im connect my gmail , my old account become level 1

    lost account is.. (used..)
    My Old Account ..
    - Server : 7
    - PlayerID : 1623444
    - Nickname : ddz

    -play store account : vicvictor1256@gmail.com
    -gmail account : vicvictor1256@gmail.com
    Click image for larger version. 

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    im already spend money until vip 9
    please help me
    Dear Leader
    Please try log in Google+ and start your game, then switch to the server you've been playing and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Google Play and drop the new one. Thanks.

    Old Account ID(Or Character/Old Server):

    New Account ID(Old Server):


    Best Regards
    Betty

  3. #3
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try log in Google+ and start your game, then switch to the server you've been playing and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Google Play and drop the new one. Thanks.

    Old Account ID(Or Character/Old Server):

    New Account ID(Old Server):


    Best Regards
    Betty
    Old Account ID(Or Character/Old Server): 1623444 / server 7

    New Account ID(Old Server): 4761077 / server 7

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by alone123 View Post
    Old Account ID(Or Character/Old Server): 1623444 / server 7

    New Account ID(Old Server): 4761077 / server 7
    Dear Leader
    Our admin told me that the account can be normally logged in. The log shows that last login time was 2014-11-02 22:00:14. Thanks.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Our admin told me that the account can be normally logged in. The log shows that last login time was 2014-11-02 22:00:14. Thanks.

    Best Regards
    Betty
    Now im login and still level 1 sir
    This is my gmail vicvictor1256@gmail.com

  6. #6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Our admin told me that the account can be normally logged in. The log shows that last login time was 2014-11-02 22:00:14. Thanks.

    Best Regards
    Betty
    What google+ account connected to my old account

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by alone123 View Post
    Now im login and still level 1 sir
    This is my gmail vicvictor1256@gmail.com
    Dear Leader,

    You need to log in this Google+ account, 105027957453867669762 to access this character.

    If you do not know which email you've used for this Google+ id, you can follow the steps below to get your current G+ account id.

    Log in to Google+. Click on the profile tab to view your own profile. Google Plus Profile Tab If you look at the URL in the address bar, it should look something like this: https://plus.google.com/113551191017950459231/posts The long numerical string in the URL is your Google+ ID. Here is mine from the URL above: 113551191017950459231

    Best Regards,

    Betty

  8. #8
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    Quote Originally Posted by Betty View Post
    Dear Leader,

    You need to log in this Google+ account, 105027957453867669762 to access this character.

    If you do not know which email you've used for this Google+ id, you can follow the steps below to get your current G+ account id.

    Log in to Google+. Click on the profile tab to view your own profile. Google Plus Profile Tab If you look at the URL in the address bar, it should look something like this: https://plus.google.com/113551191017950459231/posts The long numerical string in the URL is your Google+ ID. Here is mine from the URL above: 113551191017950459231

    Best Regards,

    Betty
    Thanks , can you re link my old G+ account to my new G+ account vicvictor1256@gmail.com because i forget my old g+ acc password

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by alone123 View Post
    Thanks , can you re link my old G+ account to my new G+ account vicvictor1256@gmail.com because i forget my old g+ acc password
    Dear Leader
    Please try use the forgot password feature to retrieve your G+ account first. Thanks.

    Best Regards
    Betty

  10. #10
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try use the forgot password feature to retrieve your G+ account first. Thanks.

    Best Regards
    Betty
    Im really forget all the information about that g+account ,plss can you re link with my new g+account

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by alone123 View Post
    Im really forget all the information about that g+account ,plss can you re link with my new g+account

    Dear Leader
    Please provide some screenshots of your Heroes Charge order receipts to prove that it's your account. Thanks.

    Best Regards
    Betty

  12. #12
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    Quote Originally Posted by Betty View Post

    Dear Leader
    Please provide some screenshots of your Heroes Charge order receipts to prove that it's your account. Thanks.

    Best Regards
    Betty
    sorry i've in work
    this is the ss

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    tell me if u need other proof
    pls re link it with my new gmail account vicvictor1256@gmail.com , i want play it hahah
    thanks for reply
    Last edited by alone123; 11-03-2014 at 09:30 AM.

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