Results 1 to 5 of 5

Thread: Account lost

  1. #1

    Join Date
    Oct 2014
    Posts
    3
    Rep Power
    7

    Account lost

    Server: Cleric

    Char name: Ashura

    ID: 1022237

    I can't seem to log in my account after I changed my phone from iPhone 4 to 6. Pls advise thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader,
    Please try log in the Game Center with your Apple ID and then switch to your server and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Same Server with Old Account):


    Best Regards
    Betty

  3. #3

    Join Date
    Oct 2014
    Posts
    3
    Rep Power
    7
    Hi Betty,

    Below are my char info:

    Old ID: 1022237
    Server: 1 (cleric)

    New ID: 4419924
    Server: 1 (cleric)

    Thanks alot

    Quote Originally Posted by Betty View Post
    Dear Leader,
    Please try log in the Game Center with your Apple ID and then switch to your server and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Same Server with Old Account):


    Best Regards
    Betty

  4. #4

    Join Date
    Oct 2014
    Posts
    3
    Rep Power
    7
    Hi Betty, my account has not been restored. Pls help thanks

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Ashuranz View Post
    Hi Betty, my account has not been restored. Pls help thanks

    Dear Leader
    We've re-linked your account now. Please try re-log the game and switch the server you played and you can play your old account again. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •