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Thread: Gem not delivered!!!!

  1. #1
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    Gem not delivered!!!!

    I've make Purchased for gem few days ago...and it didnt show up in my game. Can anyone attain to this problem ASAP?? thanks

    Game ID: KingTJ
    Account ID: 1020662
    Server: Cleric

    Screen Shot 2014-10-15 at 8.40.32 PM.jpg

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by KingTJ View Post
    I've make Purchased for gem few days ago...and it didnt show up in my game. Can anyone attain to this problem ASAP?? thanks

    Game ID: KingTJ
    Account ID: 1020662
    Server: Cleric

    Screen Shot 2014-10-15 at 8.40.32 PM.jpg

    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. Would you attach a bigger screenshot please? We need the information inside to help confirm and deliver the Gems. Thanks.

    Best Regards
    Betty

  3. #3
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    Hi there

    Quote Originally Posted by Betty View Post

    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. Would you attach a bigger screenshot please? We need the information inside to help confirm and deliver the Gems. Thanks.

    Best Regards
    Betty
    Hi Betty,

    Hope this Image is much more clearer. and the Order ID: MHVZJQ6FMJ


    Regards
    KingTJExtra.jpg
    Attached Images Attached Images
    Last edited by KingTJ; 10-15-2014 at 09:36 AM. Reason: better quality picture

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty
    Dear Leader
    Our Admin told me that he doesn't see any orders from Account ID:1020662 on Oct. 13th. Please make sure that you bought Gems from Account ID: 1020662. Thanks

    Best Regards
    Betty

  6. #6
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    Screen Shot 2014-10-15 at 11.02.02 PM.jpg

    The billing time and purchased time could be differ sometimes. here my purchased prove on my itunes stores purchased history

  7. #7
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    Dear Betty , could you check on the 10 of October there was a purchased of gem. The latter attachment from the iTunes store shows it from 10 of oct. Thanks

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by KingTJ View Post
    Dear Betty , could you check on the 10 of October there was a purchased of gem. The latter attachment from the iTunes store shows it from 10 of oct. Thanks
    Dear Leader
    Sure, could you attach a bigger screenshot for us to check please? Sorry for the inconvenience again.

    Best Regards
    Betty

  9. #9
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    There you go.Itunes.jpg

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for being patient with us. We will confirm and deliver your order soon.

    Best Regards
    Betty

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    Thank you for being patient with us. We will confirm and deliver your order soon.

    Best Regards
    Betty
    Dear Leader
    We found that your orders have already delivered.

    Best Regards
    Betty

    -----------------------------
    Account ID: 100658
    User ID: 1020662
    Package: Pile of Gems (10400)
    Gems: 330 Gems
    Pay Type: Apple IAP
    Order Money: $4.99
    Pay Money: $4.99
    Order Number: 67822DB6E34CA8EC
    Transaction ID: 590000074198817
    Order IP:
    Order server: 1 - Cleric
    Order Date: 2014-10-11 20:29:27
    Pay Date: 2014-10-11 20:30:59
    Delivery Date: 2014-10-11 20:30:59
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2014-10-11 20:30:59 PHP DATE)
    ------------------
    1254802
    User Account:
    User Status: Enabled
    Account ID: 100658
    User ID: 1020662
    Package: Pile of Gems (10400)
    Gems: 330 Gems
    Pay Type: Apple IAP (devil)
    Order Money: $4.99
    Pay Money: $4.99
    Order Number: 997C4970FEB46C63
    Transaction ID: 590000074041825
    Order IP:
    Order server: 1 - Cleric
    Order Date: 2014-10-10 17:33:22
    Pay Date: 2014-10-10 17:33:43
    Delivery Date: 2014-10-10 17:33:43
    Payment Status: successful
    Delivery State: successful

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