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Thread: Failed to Update the game. Retry now?

  1. #16
    Iron Member Contributor Level 2
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    Only andriod user have this problem. . IOS had already log in and pk in arena and waiting for 9pm stamina
    http://forum.ucool.com/showthread.php?12872-S17-Godly-(-Recruiting-Actives-)&p=31870#post31870 ( Godly Recruitment )

  2. #17
    Iron Member Contributor Level 1
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    same here game fails to.update im using Samsung galaxy s2
    PLS FIX

  3. #18
    Platinum Member Contributor Level 8 CrazyEyesDave's Avatar
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    Android is broken, please fix.

  4. #19
    Silver Member Contributor Level 5
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    6412

    Just managed to rconnect, enjoy

  5. #20
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    It should have been fixed now. Please let us know if you still have problem logging in.

    Best Regards
    Betty

  6. #21
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    I have this issue on iOS 8.1.2, it does not update to version 1.7

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by andreyoutz View Post
    I have this issue on iOS 8.1.2, it does not update to version 1.7
    Dear Leader
    Sorry for the inconvenience. We are still addressing the update failed problem. It might be caused by low connection speed. Just let it there and try again in about 5 to 10 minutes and it should work. Thanks.

    Best Regards
    Betty

  8. #23
    Gold Member Contributor Level 6 ThanHanhS38's Avatar
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    This is not the first time we got this problem. I don't know why a big company like ucool give us a bad service like this. Same problem for many times. So sad
    Guild: BraveHeart
    Server: 38

  9. #24
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    same here.. i'm using lenovo a316i..
    can't join in the game.. always closing while screen updating

  10. #25
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    Same here using bluestacks (androïd basis), game closes after update pop up warning.

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leaders
    Sorry for the inconvenience. We've reported the problem to our developers. It seems that it's a display bug. The game was still downloading the update package indeed. And the game will restart once the download is complete. Thanks.

    Best Regards
    Betty

  12. #27
    Iron Member Contributor Level 2
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    I got this problem at march update

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xichengyong View Post
    I got this problem at march update
    Dear Leader
    Sorry for the inconvenience. The data service we were using met some problem. And the problem should have been fixed by now. Thanks.

    Best Regards
    Betty

  14. #29
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    i got this problem now, my internet speed is up to 6mb and download 500-700kbps, first time i download new patch at app store, after update that patch, i open heroes charge app then it's says downloading 0.0%/28.6 mb but its cannot downloaded and thats note is "Failed to update thegame.retry now?" how i can solve this problem?

    my device ipad 3 with ios 6.0

  15. #30
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Jirayai View Post
    i got this problem now, my internet speed is up to 6mb and download 500-700kbps, first time i download new patch at app store, after update that patch, i open heroes charge app then it's says downloading 0.0%/28.6 mb but its cannot downloaded and thats note is "Failed to update thegame.retry now?" how i can solve this problem?

    my device ipad 3 with ios 6.0
    Dear Leader
    Sorry for the inconvenience. The problem was caused by hardware problem for the past 1 to 2 days and it should have been fixed now. Thanks.

    Best Regards
    Betty

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