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Thread: Refund Policy 11/21 Updated

  1. #46

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    Refund

    Hello.I want a refund for all the money i spent for the game,since doubled item bug makes unfair the rating of accounts and leaderboards and all gameplay. I want a refund of all i spent to the game Heroes Charge,so i can waste it on new server. I can send screenshot with my offers,but it is in russian rubles. Thanks.
    Server № 21 Brute
    Team name aHaHacuku
    ID 3510705

  2. #47
    Iron Member Contributor Level 1
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    Please help by sending a letter to a support, paying on 3 servers, there is still no answer, I ask you to solve problems, with respect either player

  3. #48
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by holik View Post
    Please help by sending a letter to a support, paying on 3 servers, there is still no answer, I ask you to solve problems, with respect either player
    Dear leader,
    Could you give a bit more information on what issue you exactly are having trouble so we can investigate it for you? Thank you for your help!
    Best Regards
    Allen

  4. #49
    Iron Member Contributor Level 1
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    Quote Originally Posted by Allen View Post
    Dear leader,
    Could you give a bit more information on what issue you exactly are having trouble so we can investigate it for you? Thank you for your help!
    Best Regards
    Allen
    I would like to return the 6 payments, and sorry for bad english

  5. #50
    Iron Member Contributor Level 2
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    Waiting still!

  6. #51
    Bronze Member Contributor Level 3
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    Refund asap

    I would like to refund and delete my account after. thanksk



    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;

  7. #52
    Bronze Member Contributor Level 3
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    Refund asap

    Refund asap
    I would like to refund and delete my account after. thanksk



    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;

  8. #53
    Bronze Member Contributor Level 3
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    Refund asap

    Refund asap
    I would like to refund and delete my account after. thanksk



    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;

  9. #54
    Bronze Member Contributor Level 3
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    Refund asap

    Refund asap
    I would like to refund and delete my account after. thanksk



    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;

  10. #55
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Allen View Post
    Dear Leader,
    Sorry for all the inconvenience caused by this issue.

    Since we have kept detailed log in hand, so we've figured out the exactly amount of the additional items & soul stones. Our technical staff are working on fix this right now. Please keep in mind that We will do the right thing and promise a fair solution to every leader.
    We will let our leaders knowing of it when all is set. We are terribly sorry again about this inconvenience.
    If, however, you insist on a refund, we will not prevent from this but feel terribly sorry for the fact that we did make mistakes. Hope the following link helps you out.
    http://forum.ucool.com/showthread.ph...-Refund-Policy

    Thank you for your support all the way!

    Best regards
    Allen


    Hello!


    I would like to refund and delete my account after. thanks!



    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;

  11. #56
    Iron Member Contributor Level 1
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    Return Please sent to your email, no reply

    ---------DO NOT DELETE---------
    UTC Time: 12 Nov 2014 19:42:45 GMT


    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5058839
    ServerID: 35

    PlayerName: halanskiy
    Category: Game Play
    Language: EN
    Device Type: D6503 - D6503 - Sony
    OS Version: 23.0.1.A.0.167 SDK 19
    Additional: IsMnt:1;AIDPre:c0a9324141449988;IMEIPre:3528760667 65931;AIDSave:c0a9324141449988;IMEISave:3528760667 65931;uuIDPre:;uuIDFile:352876066765931;DeviceID From Web:gXEPA2Vm0Q9lgNb-;



    ---------DO NOT DELETE---------
    UTC Time: 12 Nov 2014 19:42:09 GMT


    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 4921347
    ServerID: 34

    PlayerName: halanskiy
    Category: Game Play
    Language: EN
    Device Type: D6503 - D6503 - Sony
    OS Version: 23.0.1.A.0.167 SDK 19
    Additional: IsMnt:1;AIDPre:c0a9324141449988;IMEIPre:3528760667 65931;AIDSave:c0a9324141449988;IMEISave:3528760667 65931;uuIDPre:;uuIDFile:352876066765931;DeviceID From Web:gXEPA2Vm0Q9lgNb-;
    -------------------------------



    --------DO NOT DELETE---------
    UTC Time: 12 Nov 2014 19:41:32 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 4036156
    ServerID: 27
    PlayerName: halanskiy
    Category: Game Play
    Language: EN
    Device Type: D6503 - D6503 - Sony
    OS Version: 23.0.1.A.0.167 SDK 19
    Additional: IsMnt:1;AIDPre:c0a9324141449988;IMEIPre:3528760667 65931;AIDSave:c0a9324141449988;IMEISave:3528760667 65931;uuIDPre:;uuIDFile:352876066765931;DeviceID From Web:gXEPA2Vm0Q9lgNb-;
    -------------------------------

  12. #57
    Iron Member Contributor Level 2
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    Refund

    Since the "rollback" when people got double SS and I lost even more then what I actually had I would like all of my transactions ever made to be refunded and I understand my account will be deleted.
    Account ID 3311096
    Server 19
    Nickname: Tyriane
    Please PM ASAP to have this completed and any other extra information needed.
    Thank you.

  13. #58
    Gold Member Contributor Level 6
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    I think you have to contact iTunes support for refund?

  14. #59
    Bronze Member Contributor Level 4
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    Please refund

    server 19
    ID 3846387
    nick name: the shine

    Please refund and close this account. Let me know if you need additional information from me.

  15. #60
    Platinum Member Contributor Level 7
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    Quote Originally Posted by Tyriane View Post
    Since the "rollback" when people got double SS and I lost even more then what I actually had I would like all of my transactions ever made to be refunded and I understand my account will be deleted.
    Account ID 3311096
    Server 19
    Nickname: Tyriane
    Please PM ASAP to have this completed and any other extra information needed.
    Thank you.
    Ok, reading this thread I can understand people are unhappy, but this im sorry I have to say something about as its a joke.

    In this example, your on server 19, most transactions a person will make occur within the first week, maybe 2. Given teh server number im guessing you started playing in excess of 7 weeks ago. What your asking for there is the equivalent of me sending my 6 month old Samsung TV back tot eh store ont eh grounds that its unfair theres a newer model on sale for less than what I paid.

    Additionally ucool have not said they have closed the matter. Instead they did say their still looking at it.

    If you guys really want to start asking for refunds from weeks and months ago then hell why not just give every user their cash back and bankrupt a business on the grounds that are impatient.

    Or just reset every server to fresh and give everyone gems to the value of the cash they have spent <g>

    But im sorry asking for a refund of all purchases ever made in a game dating back more than 2 weeks (ill say 2 to be more than what is reasonably fair) is just stupid and your asking to be laughed at.
    Anything inside of 2 weeks, ok yeah granted id give you that (probs as its the way our distant selling regulations work maybe) but common, be realistic people.

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