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Thread: Refund Policy 11/21 Updated

  1. #31
    Bronze Member Contributor Level 3
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    pls respond

    need response

  2. #32
    Iron Member Contributor Level 2
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    Thanks a lot.

  3. #33
    Iron Member Contributor Level 2
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    Also need response.

  4. #34
    Gold Member Contributor Level 6
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    Quote Originally Posted by PhucAn View Post
    The game is buggy & many people got double items that beat my rank. I feel unsatisfied and I'd like to request refund all of my purchases and delete my account please.

    Android User
    Account ID: 4370391.
    Server: 29 War Chief.
    due to the item bugs happened today, i'd also like to request full refund and delete my account

    Please advise how to do that on iOS

  5. #35
    Silver Member Contributor Level 4 EvilMist's Avatar
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    Refund

    I would like to make a refund. Please contact me to provide further information. (Android)

  6. #36
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Sorry for all the inconvenience caused by this issue.

    Since we have kept detailed log in hand, so we've figured out the exactly amount of the additional items & soul stones. Our technical staff are working on fix this right now. Please keep in mind that We will do the right thing and promise a fair solution to every leader.
    We will let our leaders knowing of it when all is set. We are terribly sorry again about this inconvenience.
    If, however, you insist on a refund, we will not prevent from this but feel terribly sorry for the fact that we did make mistakes. Hope the following link helps you out.
    http://forum.ucool.com/showthread.ph...-Refund-Policy

    Thank you for your support all the way!

    Best regards
    Allen

  7. #37
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Sorry for all the inconvenience caused by this issue.

    Since we have kept detailed log in hand, so we've figured out the exactly amount of the additional items & soul stones. Our technical staff are working on fix this right now. Please keep in mind that We will do the right thing and promise a fair solution to every leader.
    We will let our leaders knowing of it when all is set. We are terribly sorry again about this inconvenience.
    If, however, you insist on a refund, we will not prevent from this but feel terribly sorry for the fact that we did make mistakes. Hope the following link helps you out.
    http://forum.ucool.com/showthread.ph...-Refund-Policy

    Thank you for your support all the way!

    Best regards
    Allen

  8. #38
    Iron Member Contributor Level 2
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    Still want a refund and want my account removed.i will start in new server.and waste it on it. Please be quick thanks..

  9. #39
    Iron Member Contributor Level 2
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    I want a refund for all the money i spent for the game,since doubled item bug makes unfair the rating of accounts and leaderboards and all gameplay. Which makes unfair to non real money buyer players. I want a full refund of all i spent to the game immideately,so i can waste it on new server hoping it will be fair thanks.

    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 4572817
    ServerID: 31
    PlayerName: Godlike
    Category: Billing Issue
    Language: EN
    Device Type: SM-N910C - trelte - samsung
    OS Version: KTU84P.N910CXXU1ANJ4 SDK 19
    Additional: IsMnt:1;AIDPre:1480ea507c6d4ba3;IMEIPre:3558430602 65448;AIDSave:1480ea507c6d4ba3;IMEISave:3558430602 65448;uuIDPre:1480ea507c6d4ba3;DeviceID From Prefe:6FDl1nxQ6JDVwSMv;DeviceID From Web:6FDl1nxQ6JDVwSMv;

    Need refund as quick as you can please.im gonna start over on fair server and waste it on it.

  10. #40
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    Ask me

    If i go on new server, what you give me, my vip and all my gems, whats more?

  11. #41
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Sad to know the fact
    Hope the following link helps you out.
    http://forum.ucool.com/showthread.ph...-Refund-Policy

    Thank you for your support all the way!
    Best Regards
    Allen

  12. #42
    Diamond Member Contributor Level 9 Allen's Avatar
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    Ok Betty will help you when she is available

  13. #43
    Iron Member Contributor Level 2
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    Thanks a lot Allen! Please be quick as she can till new server open
    Last edited by plyg; 11-12-2014 at 07:27 PM.

  14. #44

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    Return

    Hello! I want to return all the money spent! Google Wallet does not return them. Requests apply to you or make a request to the complaint. I decided to contact you, how can you help me with this?
    That transaction codes, taken from a Google Wallet:
    12999763169054705758.1333267099574988
    12999763169054705758.1397101370093745
    12999763169054705758.1366633865953115
    12999763169054705758.1359762507235595
    12999763169054705758.1328988091244316
    12999763169054705758.1373517524748702
    12999763169054705758.1316099896366681
    12999763169054705758.1300490523659887
    12999763169054705758.1392653564676902
    12999763169054705758.1325254852899018
    12999763169054705758.1386214663164539
    12999763169054705758.1371024136356688
    12999763169054705758.1339364267398441
    12999763169054705758.1305565362371065
    12999763169054705758.1380716946847286
    Last edited by ScRawLeR; 11-12-2014 at 08:05 PM.

  15. #45
    Iron Member Contributor Level 1
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    refund

    plyg
    I want a refund for all the money i spent for the game,since doubled item bug makes unfair the rating of accounts and leaderboards and all gameplay. Which makes unfair to non real money buyer players. I want a full refund of all i spent to the game Heroes Charge,so i can waste it on new server hoping it will be fair thanks.

    Game: Heroes Charge
    Version: 1.4.0.64
    PlayerID: 4960165
    ServerID: 34
    PlayerName: Kot-Patriot
    Language: RU

    Need refund as quick as you can please.im gonna start over on fair server and waste it on it.

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