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Thread: Refund Policy 11/21 Updated

  1. #16
    Iron Member Contributor Level 1
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    I'd like to request refund all of my purchases and del my account.

    Game: Heroes Charge
    Version: 1.3.6.62
    PlayerID: 4674005
    ServerID: 32
    PlayerName: HATRED
    Category: Billing Issue
    Language: EN
    Device Type: SM-G900H - k3g - samsung
    OS Version: KOT49H.G900HXXU1ANG3 SDK 19ame: Heroes Charge
    Version: 1.3.6.62
    PlayerID: 4674005
    ServerID: 32
    PlayerName: HATRED
    Category: Billing Issue
    Language: EN
    Device Type: SM-G900H - k3g - samsung
    OS Version: KOT49H.G900HXXU1ANG3 SDK 19

    Thanks

  2. #17
    Iron Member Contributor Level 2
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    refund

    refund
    hello.
    ember lead me here for a refund.
    i would like you to delete my acc and transfer the cash back please.

    acc id : 1617533
    server 7 psychopath

    thanks

    *copied from refund thread beacuse you do not answered or replyed*

  3. #18
    Iron Member Contributor Level 2
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    anyone? im still waiting and not a word from ucool team.
    thanks.

  4. #19
    Bronze Member Contributor Level 3
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    Refund

    ADMIN, I WOULD LIKE TO DELETE MY ACCOUNT AND GET REFUND

    CAUSE MY PARENTS SAW MY CREDIT CARD BILL AND THEY DISAGREE WITH THIS

    HOPEFULLY YOU WILL RESPOND THIS THREAD

    PLAYER ID: 4070958
    SERVER ID: 27
    PLAYER NAME: hhww

    THANKS

  5. #20
    Platinum Member Contributor Level 8
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    Wow haha that's a first

  6. #21
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Godsend View Post
    Wow haha that's a first
    still waiting, really needs responds

  7. #22
    Platinum Member Contributor Level 8
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    I thought you were joking

  8. #23
    Bronze Member Contributor Level 4
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    its your fault.. if u contac apple with that reason? lol ..they wnt refund it

  9. #24
    Bronze Member Contributor Level 3
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    "Please note! That in order to make the game fair to other players, your Heroes Charge account will be closed following the refund."
    I dont understand this. All servers will be closed or only one server that I asked for refund?

  10. #25

    Unhappy I asking for refund. This game now meanless with me after get major bug.

    1 day since Heroes Charge got major bug.
    i walk through the empty streets trying to think of something else but my path always leads to the Hero Charge.
    i stare at the screen for hours and try to find what the hell just happened in Heroes Charge. i watch other guys complaining but it is no good.
    i flame ember in his private message and try to resist the nazi mods but it is all meaningless.
    the end is near. then I usually watch some old replay and cry myself to sleep.

    I want my wallet back.

  11. #26
    Bronze Member Contributor Level 3
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    I want refund

    I'm very disappointed on your promo text that is why Im requesting for a refund.

    If It has been more clearer I might got the 99$ worth.


    KINDLY DELETE MY ACCOUNT AFTER I GOT MY REFUND. THANKS!

    Please reply asap ty

    Acount ID : 5077882
    s35
    IGN: Mac1987


    Samsung S4 / Android

    Requesting refund!
    I want refund
    I'm very disappointed on your promo text that is why Im requesting for a refund.

    If It has been more clearer I might got the 99$ worth. Very Misleading I must say

    Please reply asap ty

    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;
    Last edited by Mac1987; 11-12-2014 at 04:26 PM.

  12. #27
    Bronze Member Contributor Level 3
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    Requesting refund!

    Im requesting refund and delete my account after .



    Please reply asap ty

    Acount ID : 5077882
    s35
    IGN: Mac1987


    UTC Time: 12 Nov 2014 16:36:01 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 5077882
    ServerID: 35
    PlayerName: Mac1987
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: KOT49H.I9505XXUGNH8 SDK 19
    Additional: IsMnt:1;AIDPre:3a572f31ce411c88;IMEIPre:3575060525 20447;AIDSave:3a572f31ce411c88;IMEISave:3575060525 20447;uuIDPre:;UUIDFileName:/storage/emulated/0/.com.ucool.hero.uuid Not exists;uuIDFile:;DeviceID From Prefe:rYfZ0nBu4NHPQnBv;DeviceID From Web:rYfZ0nBu4NHPQnBv;
    Last edited by Mac1987; 11-12-2014 at 09:06 PM.

  13. #28
    Diamond Member Contributor Level 9
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    LOL hahahas. I laughed after seeing walked through the empty street. Wtf chill man, something will be done and it would be a win-win.

  14. #29

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    The game is buggy & many people got double items that beat my rank. I feel unsatisfied and I'd like to request refund all of my purchases and delete my account please.

    Android User
    Account ID: 4370391.
    Server: 29 War Chief.

  15. #30
    Iron Member Contributor Level 2
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    I am requesting refund immidiately please.

    I want a refund for all the money i spent for the game,since doubled item bug makes unfair the rating of accounts and leaderboards and all gameplay. Which makes unfair to non real money buyer players. I want a full refund of all i spent to the game immideately,so i can waste it on new server hoping it will be fair thanks.

    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 4572817
    ServerID: 31
    PlayerName: Godlike
    Category: Billing Issue
    Language: EN
    Device Type: SM-N910C - trelte - samsung
    OS Version: KTU84P.N910CXXU1ANJ4 SDK 19
    Additional: IsMnt:1;AIDPre:1480ea507c6d4ba3;IMEIPre:3558430602 65448;AIDSave:1480ea507c6d4ba3;IMEISave:3558430602 65448;uuIDPre:1480ea507c6d4ba3;DeviceID From Prefe:6FDl1nxQ6JDVwSMv;DeviceID From Web:6FDl1nxQ6JDVwSMv;

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