Refund Policy 11/21 Updated

[adjust screw]

I want to refund all my billing

please check my information below.


UTC Time: 23 Nov 2014 14:44:10 GMT
Game: Heroes Charge
Version: 1.4.4.70
App Version: 1.4.3
Obb Version: 28
PlayerID: 4066282
ServerID: 27
PlayerName: Adjust screw
Category: Billing Issue
Language: EN
Device Type: SHV-E330S - ks01lteskt - samsung
OS Version: KOT49H.E330SKSUCNG9 SDK 19


6.Billing content(Order No.)
1)12999763169054705758.1324137563309708
2)12999763169054705758.1386179319084144
3)12999763169054705758.1338815314148670
4)12999763169054705758.1316481605681309
5)12999763169054705758.1316481605681309
6)12999763169054705758.1326921259255111
7)12999763169054705758.1304311138040004
8)12999763169054705758.1397212846899302
9)12999763169054705758.1326853254906145
10)12999763169054705758.1377789396114580
11)12999763169054705758.1372413738410748

[jhendrsn]

Hello I would like a refund on my account. I have only played this game for a few short weeks but have been severely disappointed in the amount of bugs/issues any time Ucool updates the games.

Account ID: 5580072, 5032372

[canSrk]

Server21 (Brute)
Account name : Artee
Account Id:3562133

I have been playing this game regardless from bugs and so on but i am really tired of the bugs and glitches
Also the game has no improvement for veterian spenders and low on luck issues. ı want refund of my all gem purchases except monthly ones.

18/11/2014 12999763169054705758.1315629350277087
04/11/2014 12999763169054705758.1399263423542210
03/11/2014 12999763169054705758.1379054544653190
02/11/2014 12999763169054705758.1304878655837588
01/11/2014 12999763169054705758.1340979171616019
14/10/2014 12999763169054705758.1313440354726430


Also its quite unfair that uCool refund some of the earlier and late server players purchases but not the ones who coudnt applied on rigth time
Please refund my purchases

[Johnie Spek]

Dear uCool,

I have come to the realization after playing your game for a few weeks, that you suddenly changed your refund policy. I have purchased many gems (knowing that I will be able to refund it at any time, not to continue playing, but at least get my money back). I am demanding a full refund for all of my purchases and wish to have my account removed completely.

Unfortunately I disagree with your new policy and think players should be able to get full refunds at any time, and have their characters removed (Not be able to play again in any server is a good idea). This gives the option of refunds as a very last resort. I know you are a good company so you will take the time to think about it.

Thanks in advance and hope to get a quick response for further talk.


Server ID: 34 (Vaastro)
Player Name: Johnie Spek
Player ID: 4972903

[DontBeStupid]

Dear uCool,

I have come to the realization after playing your game for a few weeks, that you suddenly changed your refund policy. I have purchased many gems (knowing that I will be able to refund it at any time, not to continue playing, but at least get my money back). I am demanding a full refund for all of my purchases and wish to have my account removed completely.

Unfortunately I disagree with your new policy and think players should be able to get full refunds at any time, and have their characters removed (Not be able to play again in any server is a good idea). This gives the option of refunds as a very last resort. I know you are a good company so you will take the time to think about it.

Thanks in advance and hope to get a quick response for further talk.


Server ID: 34 (Vaastro)
Player Name: Johnie Spek
Player ID: 4972903

lol and that would be ur own problem. Policies change everytime. Dont give that bullshit "i buy alot bcus i know i can have a full refund ANYTIME". Note the caps. Which game can provide players w full refunds tell me. And yea FULL refunds. So yeah, u get it. They dont need ur view on ur agreement to their policies or not. You bought the gems, u had fun, that's it. Idc what mistakes u made in the game that makes u decide that u wanna quit but refunds arent happening anymore. Gj dumbas.

[Johnie Spek]

lol and that would be ur own problem. Policies change everytime. Dont give that bullshit "i buy alot bcus i know i can have a full refund ANYTIME". Note the caps. Which game can provide players w full refunds tell me. And yea FULL refunds. So yeah, u get it. They dont need ur view on ur agreement to their policies or not. You bought the gems, u had fun, that's it. Idc what mistakes u made in the game that makes u decide that u wanna quit but refunds arent happening anymore. Gj dumbas.

It has nothing to do with mistakes made in the game (I made none, and I'd keep playing if the policy was still like before). The problem is with the option. When you buy a t-shirt, you go back home and you wear it (knowing you can return it within 30 days). Most people don't, but sometimes you do. Having that option is very important in a supplier-consumer relationship. I understand your frustration because there are many people who abuse this system, but that is a different story. There can be different measures to take care of abuse. I have only been playing here for 2 weeks, I should be able to get my money back.

[DontBeStupid]

It has nothing to do with mistakes made in the game (I made none, and I'd keep playing if the policy was still like before). The problem is with the option. When you buy a t-shirt, you go back home and you wear it (knowing you can return it within 30 days). Most people don't, but sometimes you do. Having that option is very important in a supplier-consumer relationship. I understand your frustration because there are many people who abuse this system, but that is a different story. There can be different measures to take care of abuse. I have only been playing here for 2 weeks, I should be able to get my money back.

Yeap and now their policies change. Nth u can do. policies can be changed anytime without prior notice .

[Johnie Spek]

Yeap and now their policies change. Nth u can do. policies can be changed anytime without prior notice .

Of course they can, and I am even for it. The problem is already-registered users. The new policy should be enforced with the accordingly new users who agree to it. When I "Signed Up", the policy I agreed to was different than the one it is currently. From what you're saying, uCool can come tomorrow and say "New Policy: All new AND current users have to pay $10/month to continue playing, otherwise the account will be deleted." See what I mean?

[DontBeStupid]

Of course they can, and I am even for it. The problem is already-registered users. The new policy should be enforced with the accordingly new users who agree to it. When I "Signed Up", the policy I agreed to was different than the one it is currently. From what you're saying, uCool can come tomorrow and say "New Policy: All new AND current users have to pay $10/month to continue playing, otherwise the account will be deleted." See what I mean?

Yeap i totally get what u mean from the start. My point is against all those retards that wants a refund to start anew bcus of their incapability to play a game well.

[Johnie Spek]

Yeap i totally get what u mean from the start. My point is against all those retards that wants a refund to start anew bcus of their incapability to play a game well.

There are ways to deal with these people. Changing the policy to "No refunds no matter what" is not the solution - it's running away from the problem. Changing the policy to "Once-in-a-lifetime full refund available to all users within 30 days of creating an account, after which no refunds will be allowed" - is a much better change, in my opinion.

Either way, I am asking for my money back because when I signed up, the policy was different. I didn't even know the forums existed until yesterday - and there was no in-game message telling me about a change in the refund policy. So I didn't even know. Thanks for your time to answer me

[jhendrsn]

There are ways to deal with these people. Changing the policy to "No refunds no matter what" is not the solution - it's running away from the problem. Changing the policy to "Once-in-a-lifetime full refund available to all users within 30 days of creating an account, after which no refunds will be allowed" - is a much better change, in my opinion.

Either way, I am asking for my money back because when I signed up, the policy was different. I didn't even know the forums existed until yesterday - and there was no in-game message telling me about a change in the refund policy. So I didn't even know. Thanks for your time to answer me

I agree the change in refund policy suddenly was a complete 180. I'm sure there are many people, myself included, who probably spent more than they normally would knowing they could get a refund if it didn't turn it to be enjoyable. I believe they should allow refund for anything spent before the policy change along with account closure this would be the only fair way to go for those who spent money while the old policy was in place.

[leminhbb]

I want to refund
My ID: bigcock
Sever: 11 old curse

[toeyyyyyyyyyy]

Can i get full refund too?

It seem like most of players just got their refund and start over on the new server when RNG god didn't stay with them when they rolled gold chests.

From that scenario, i feel unfair for me that i've spent on 2 servers and didn't get refund like what other ppl are doing. I feel like they can get free gems while i (and some other players) got cheated by Ucool policy.

All of my purchased are 1306.65$ on both server that i've played [Server 19 - ID : 3270985] and [Server 21 - ID : 3499365]

[Rylain]

---------DO NOT DELETE---------
UTC Time: 13 Nov 2014 05:56:22 GMT
Game: Heroes Charge
Version: 1.4.0.64
App Version: 1.3.6
Obb Version: 24
PlayerID: 4286085
ServerID: 29
PlayerName: Rylain
Category: Billing Issue
Language: EN
Device Type: GT-I9100 - GT-I9100 - samsung
OS Version: GINGERBREAD.DXKH2 SDK 10
Additional: IsMnt:1;AIDPre:16e7f04d77c5ca1c;IMEIPre:3584900480 01433;AIDSave:16e7f04d77c5ca1c;IMEISave:3584900480 01433;uuIDPre:16e7f04d77c5ca1c;DeviceID From Prefe:2ZCvMx4R8hGq_xt9;DeviceID From Web:2ZCvMx4R8hGq_xt9;
-------------------------------

Hi, I am disappointed in how the issue with the double items / soul stone bug was handled and would like to request for a full refund.

I really enjoy the game and wish to start over on a new server.

It has been more than a week since I submitted the ticket and still did not receive a reply. Due to lack of response / support, as per your policy, I hereby request for a full refund and do not care if my account is reset / closed / deleted.

Please revert. Thank you.

[Viceroy]

I have sent in a mail for refund as well.

I want to get a full refund.. Really, your random box system really makes the game play so unfair.

Please and thank you.


---------DO NOT DELETE---------
UTC Time: 26 Nov 2014 12:36:29 GMT
Game: Heroes Charge
Version: 1.4.7.74
App Version: 1.4.7
Obb Version: 32
PlayerID: 5724371
ServerID: 40
PlayerName: Viceroy
Category: Billing Issue
Language: EN
Device Type: LG-F240K - geefhd - LGE
OS Version: KOT49I.F240K20h SDK 19
-------------------------------

12999763169054705758.1357695035199911 US$91.29 2014. 11. 23
12999763169054705758.1318415224730819 US$2.81 2014. 11. 23
12999763169054705758.1350798638878108 US$45.64 2014. 11. 23
12999763169054705758.1327702419979830 US$18.25 2014. 11. 23
2999763169054705758.1347808555503386 US$91.29 2014. 11. 23
12999763169054705758.1374525607071289 US$45.64 2014. 11. 23
12999763169054705758.1327894441718484 S$9.12 2014. 11. 23