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Thread: Refund Policy 11/21 Updated

  1. #136

    Join Date
    Nov 2014
    Posts
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    Rep Power
    6
    Android user
    Still awaiting respone after pm the transation ids

    ---------DO NOT DELETE---------
    UTC Time: 13 Nov 2014 00:43:58 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 4289938
    ServerID: 29
    PlayerName: Phelious
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9505 - jflte - samsung
    OS Version: JSS15J.I9505XXUEMJ5 SDK 18
    Additional: IsMnt:1;AIDPre:c91a3e40128e7f14;IMEIPre:3574410535 94003;AIDSave:c91a3e40128e7f14;IMEISave:3574410535 94003;uuIDPre:357441053594003;DeviceID From PrefeNHZGr84spbxCJgd;DeviceID From WebNHZGr84spbxCJgd;

  2. #137
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
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    Rep Power
    6

    I'd like to request refund all of my purchases and delete my account

    As the title, i felt dissapointed with the major bug just happened and want a full refund of all my payment on this game.

    Android user
    Server 26: pilot
    Account ID: 3919421
    Name: Revenge.VN


    Here is all the list of the orders that i purchased:

    Order number: 12999763169054705758.1312656400055072
    Order date: Nov 11, 2014 8:26:19 AM ICT

    Order number: 12999763169054705758.1325944432796867
    Order date: Nov 11, 2014 8:28:19 AM ICT

    Order number: 12999763169054705758.1333177483802314
    Order date: Nov 11, 2014 10:51:13 AM ICT

    Order number: 12999763169054705758.1358000495798805
    Order date: Nov 8, 2014 7:07:45 AM ICT

    Order number: 12999763169054705758.1389098471646924
    Order date: Nov 4, 2014 1:48:12 PM ICT

    Order number: 12999763169054705758.1368851478085571
    Order date: Nov 3, 2014 10:17:06 AM ICT

    Order number: 12999763169054705758.1323608723407644
    Order date: Nov 2, 2014 11:32:22 AM ICT

    Please check and answer my request.

  3. #138

    Join Date
    Nov 2014
    Location
    Norway
    Posts
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    6

    Want refund

    Hey Betty,

    I want a refund of all my purchases in this game. Server 36. Account ID: 5196640
    Orders:

    Order number: 187087475905
    Date: 13.11.14

    Order number: 145087407705
    Date: 14.11.14
    Last edited by Apocalypzo; 11-15-2014 at 11:10 AM.

  4. #139
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
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    6
    Android user

    Server 34: Vaastro
    Account ID: 4921347
    Name: [for]holik

    Server 27: Succubus
    Account ID: 4036156
    Name: halanskiy

    Server 35: Boaz
    Account ID: 5058839
    Name: halanskiy

    Order number: 12999763169054705758.1331150653217888
    Order data: 10.11.2014 15:53:33 MSK

    Order number: 12999763169054705758.1386226003157362
    Order data: 10.11.2014 15:54:03 MSK

    Order number: 12999763169054705758.1313134254296340
    Order data: 10.11.2014 20:27:11 MSK

    Order number: 12999763169054705758.1376661905036113
    Order data: 10.11.2014 17:01:03 MSK


    Order number: 12999763169054705758.1308835615719745
    Order data: 07.11.2014 12:10:16 MSK

    Order number: 12999763169054705758.1399256978535566
    Order data: 07.11.2014 12:30:40 MSK

    Order number: 12999763169054705758.1397342184263996
    1397342184263996
    Order data: 22.10.2014 14:26:57 MSK

    Order number: 12999763169054705758.1344255546634819
    Order data: 19.10.2014 15:08:09 MSK

    Order number: 12999763169054705758.1335897937136926
    Order data: 18.10.2014 18:26:11 MSK

  5. #140

    Join Date
    Nov 2014
    Posts
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    Would like a refund, coming back until all the hacks are patched
    Android user.

    Order number: 12999763169054705758.1311837344076606
    Order date: Oct 29, 2014 6:35:38 PM MYT

    Order number: 12999763169054705758.1317899175575396
    Order date: Oct 29, 2014 6:32:45 PM MYT

    Order number: 12999763169054705758.1330262997497316
    Order date: Oct 31, 2014 2:24:38 PM MYT

    Thank you!

  6. #141
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7

    refund

    4days past after my msg to private and ticket in game.
    So i again write here.
    Account id: 2402568
    Google wallet transaction ids:
    12999763169054705758.1372748497081953
    12999763169054705758.1381208728328921
    12999763169054705758.1386734424201632
    12999763169054705758.1335490274889728
    12999763169054705758.1359368053341147
    12999763169054705758.1332637684268036
    12999763169054705758.1311356396489285
    12999763169054705758.1363389936996893
    12999763169054705758.1312913092552986
    12999763169054705758.1352252059708944
    12999763169054705758.1327573905115134
    12999763169054705758.1338558799599858
    12999763169054705758.1367875775196556
    12999763169054705758.1316404528177922
    12999763169054705758.1399320998402998
    12999763169054705758.1360014948707961
    12999763169054705758.1331841515286060
    12999763169054705758.1379968862372828
    12999763169054705758.1304393056248356
    12999763169054705758.1327788462212729
    12999763169054705758.1319927647751692
    12999763169054705758.1379652004294510
    12999763169054705758.1351504587547610

  7. #142
    Platinum Member Contributor Level 7
    Join Date
    Nov 2014
    Posts
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    I honestly do wonder how many requests for refunds are genuine and how many were only as a direct result of seeing people ask for a refund.

    hmm....

    This makes me think further, having a thread on the forum for everyone to place their refund claims could be a bad business model. Typically if a human see's another asking for a refund they themselves naturally begin thinking of asking for one. Not because they have a reason, but because Monkey saw so monkey has to do.

    Then add to that the fact many people are planning on getting a refund to go spend on a new server..... Isn't this practice <-- the exact same kind of thing as the ss scenario. An abuse of the system to get ahead.

    Lets see how much flaming happens and how many resort to a reasoned discussion and debate.
    Last edited by Macstabby; 11-15-2014 at 05:43 PM.

  8. #143
    Iron Member Contributor Level 1
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    I want full refund. My info can be found in one of the recent thread.

  9. #144
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
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    Refund

    Hello Ember , i would like you to delete my acc and transfer the cash back please. Thanks a lot.

    Account name: soulrender
    Id: 3499321
    Server: Brute (s21)
    Android

    (let me know if you need more details)

  10. #145

    Join Date
    Nov 2014
    Posts
    1
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    Refund

    I would like you to delete my acc and transfer the cash back please.

    Account name: Deathcry
    Account Id:3505637
    Server: 21 Brute
    Android

    My Orders;

    Order number: 12999763169054705758.1309090944716538
    Order date: Nov 4, 2014 9:10:26 PM EET

    Order number: 12999763169054705758.1387336798583078
    Order date: Oct 24, 2014 10:52:38 PM EEST

    Order number: 12999763169054705758.1355990882858639
    Order date: Oct 12, 2014 6:19:46 PM EEST

    Order number: 12999763169054705758.1384054199860916
    Order date: Oct 12, 2014 6:20:22 PM EEST

    Order number: 12999763169054705758.1333571053425809
    Order date: Oct 8, 2014 5:53:00 PM EEST

    Order number: 12999763169054705758.1329571747202248
    Order date: Oct 8, 2014 5:53:30 PM EEST


    Thanks for helping and understanding. If you need more information, you can contact me personally.

  11. #146

    Join Date
    Nov 2014
    Posts
    2
    Rep Power
    6

    refund

    I am an android user and here is my information.

    Account ID: 4811729

    Google Wallet Transaction IDs:

    12999763169054705758.1347008485438393
    12999763169054705758.1379367788157532
    12999763169054705758.1332754987853156
    12999763169054705758.1383578698139395
    12999763169054705758.1354799798882236
    12999763169054705758.1398461345977416
    12999763169054705758.1360667081009598
    12999763169054705758.1372044545409526
    12999763169054705758.1313318597406751
    12999763169054705758.1305978612954812
    12999763169054705758.1352713621689086
    12999763169054705758.1343438331525497

  12. #147
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
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    Return the money after a server error was impossible to play!

    Quote Originally Posted by Kot-patriot View Post
    Please refund my $ 185 spent on the game, as all players have received a much bigger bonus than I h and from your mistakes, then the characters of other players are better than mine, both in the arena and in other areas of the game. That is $ 185, which I put in the game for 3 days before the error occurred were spent pointless. I ask you to give me back those funds, lock my account on the server 34 (Vaastro) to start a new game progresses on the new server.
    Game: Heroes Charge
    Version: 1.4.0.64
    PlayerID: 4960165
    ServerID: 34
    PlayerName:Kot-Patriot
    Language: RU
    Tell me how long to wait for your answer and return my money? I've been waiting a few days.

  13. #148

    I'd like a full refund

    Honestly I feel the game in insanely unbalanced. I have constantly bought those crystals hoping to level up and actually manage to enjoy this game. I feel it really needs to be balanced before I come back if at all but would like a refund.

    Account Id: 1875631
    Server: soul hunter

    Please let me know what I else I have to do to obtain my refund

  14. #149
    Iron Member Contributor Level 1
    Join Date
    Sep 2014
    Posts
    12
    Rep Power
    6

    Refund

    Dear Ember,
    I would like to get the full refund of the game and my account deleted please pm me for whatever details you require.
    Thank you.

    IGN : INDIANS
    SERVER : ADMIRAL
    ACCOUNT NO. 1047054

    Transaction ID
    12999763169054705758.1375022866250650
    12999763169054705758.1352169741200401
    12999763169054705758.1349933778375151
    12999763169054705758.1304676846730424
    12999763169054705758.1304862917834884
    12999763169054705758.1326008003694446
    12999763169054705758.1385595373613091
    12999763169054705758.1366463321323479
    12999763169054705758.1322012713598516
    12999763169054705758.1305732857217654
    12999763169054705758.1351405275481964
    12999763169054705758.1357070786651837
    12999763169054705758.1314396217502632
    12999763169054705758.1304723696157668
    12999763169054705758.1350287177158926
    12999763169054705758.1337571356684288
    12999763169054705758.1355664065418045
    12999763169054705758.1332728403675493
    12999763169054705758.1395441582935728
    12999763169054705758.1302593141323128
    12999763169054705758.1303946297263343
    12999763169054705758.1322383194698852
    12999763169054705758.1306022715531650
    12999763169054705758.1344869752348646
    12999763169054705758.1399131499588970
    12999763169054705758.1311115849713701
    12999763169054705758.1332482540148352
    12999763169054705758.1312434038835730
    12999763169054705758.1383695966697964
    12999763169054705758.1358294959011731
    12999763169054705758.1387664252711630
    12999763169054705758.1328315912457282
    12999763169054705758.1360145404353088
    12999763169054705758.1306232707640510
    12999763169054705758.1370041293980578
    12999763169054705758.1342076589632067
    Last edited by INDIANS; 11-16-2014 at 12:21 PM.

  15. #150
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
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    Will I not be able to turn back and see how this game's doing in the future if I get refund? So they are basically "punishing" people for this request. No, thanks.
    Last edited by Shiketsu; 11-20-2014 at 12:27 AM.

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