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Thread: Refund Policy 11/21 Updated

  1. #211
    Iron Member Contributor Level 1
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    Android user

    Server 34: Vaastro
    Account ID: 4921347
    Name: [for]holik

    Server 27: Succubus
    Account ID: 4036156
    Name: halanskiy

    Server 35: Boaz
    Account ID: 5058839
    Name: halanskiy

    Order number: 12999763169054705758.1331150653217888
    Order data: 10.11.2014 15:53:33 MSK

    Order number: 12999763169054705758.1386226003157362
    Order data: 10.11.2014 15:54:03 MSK

    Order number: 12999763169054705758.1313134254296340
    Order data: 10.11.2014 20:27:11 MSK

    Order number: 12999763169054705758.1376661905036113
    Order data: 10.11.2014 17:01:03 MSK

    Order number: 12999763169054705758.1308835615719745
    Order data: 07.11.2014 12:10:16 MSK

    Order number: 12999763169054705758.1399256978535566
    Order data: 07.11.2014 12:30:40 MSK

    Order number: 12999763169054705758.1397342184263996
    1397342184263996
    Order data: 22.10.2014 14:26:57 MSK

    Order number: 12999763169054705758.1344255546634819
    Order data: 19.10.2014 15:08:09 MSK

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    1368473759918286
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    Order number 12999763169054705758.1377941672678359
    Order data: 18.11.2014 20:55:53 MSK

  2. #212

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    refund

    Hi i want to refund my account at server 20 (mystic)
    I'd rather want to spend that money to be vip 11 at server 34 where i mainly play

    My account id : 3379829
    Id : mogu
    Server: 20 (mystic)
    Android

    Plz refund asap so that i can be vip 11 quickly at sever 34 i need to buy magic stone chest
    Last edited by akok8989; 11-19-2014 at 12:10 AM.

  3. #213
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    Quote Originally Posted by akok8989 View Post
    Hi i want to refund my account at server 20 (mystic)
    I'd rather want to spend that money to be vip 11 at server 34 where i mainly play

    My account id : 3379829
    Id : mogu
    Server: 20 (mystic)
    Android

    Plz refund asap so that i can be vip 11 quickly at sever 34 i need to buy magic stone chest
    HI BRO.
    if you get refund meaning is you device and account will be ban and cannot login any more.its all gone and i have to deal with it.

  4. #214

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    omg

    Quote Originally Posted by omegamaxz View Post
    HI BRO.
    if you get refund meaning is you device and account will be ban and cannot login any more.its all gone and i have to deal with it.
    Really? Are u sure? Omg so it is impossible that get refund only account at server 20 and keep account at server 34? They ban my device too?
    I thought they just delete account that i ask for refund
    Shoot.. then i just wasted my money
    Last edited by akok8989; 11-19-2014 at 03:53 AM.

  5. #215
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    Quote Originally Posted by Rylain View Post
    ---------DO NOT DELETE---------
    UTC Time: 13 Nov 2014 05:56:22 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.3.6
    Obb Version: 24
    PlayerID: 4286085
    ServerID: 29
    PlayerName: Rylain
    Category: Billing Issue
    Language: EN
    Device Type: GT-I9100 - GT-I9100 - samsung
    OS Version: GINGERBREAD.DXKH2 SDK 10
    Additional: IsMnt:1;AIDPre:16e7f04d77c5ca1c;IMEIPre:3584900480 01433;AIDSave:16e7f04d77c5ca1c;IMEISave:3584900480 01433;uuIDPre:16e7f04d77c5ca1c;DeviceID From Prefe:2ZCvMx4R8hGq_xt9;DeviceID From Web:2ZCvMx4R8hGq_xt9;
    -------------------------------

    Hi, I am disappointed in how the issue with the double items / soul stone bug was handled and would like to request for a full refund, for both this server and server 28.

    I really enjoy the game and wish to start over on a new server.
    Hi,

    It has been at least 3 working days since I last heard a response regarding my filed ticket.

    Please let me know of the current status.

    Thank you.

  6. #216

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    Refund needed!

    ten char..
    Last edited by Cho; 11-23-2014 at 02:01 AM.

  7. #217
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    Really? Are u sure? Omg so it is impossible that get refund only account at server 20 and keep account at server 34? They ban my device too?
    I thought they just delete account that i ask for refund
    Shoot.. then i just wasted my money
    Quote Originally Posted by Ember View Post
    Please note! That in order to make the game fair to other players, your Heroes Charge account will be RESET and CLOSED following the refund.
    Yes, they close your account completly.

  8. #218
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    Quote Originally Posted by akok8989 View Post
    Really? Are u sure? Omg so it is impossible that get refund only account at server 20 and keep account at server 34? They ban my device too?
    I thought they just delete account that i ask for refund
    Shoot.. then i just wasted my money
    I have some suggestion...
    If you invest a lot here, just get refund.
    Then sell your device find new one,then make your new indentity,facebook also ban.
    Donot use face book connected.otherwise your new device is gone.

    why i know this?my friends log on my mail on pc then his pc was banned as well.

  9. #219

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    Refund: 4 days and no respond....

    Dear Ember,

    I would like to request for full refund on the amount spend on Heroes Charge because of the major bugs in the game.

    Account ID: 2504976
    Here's the list of transaction id:
    Transaction ID
    12999763169054705758.1388950243123175

    Transaction ID
    12999763169054705758.1353202426535539

    Transaction ID
    12999763169054705758.1323332464859539

    Transaction ID
    12999763169054705758.1324131515370367

    Transaction ID
    12999763169054705758.1399682975113935

    Transaction ID
    12999763169054705758.1388222466354707

    Transaction ID
    12999763169054705758.1351481344010621

    Transaction ID
    12999763169054705758.1301884944429395

    Transaction ID
    12999763169054705758.1359053806628966

    Transaction ID
    12999763169054705758.1356287879351026

    ---------DO NOT DELETE---------
    UTC Time: 19 Nov 2014 16:30:34 GMT
    Game: Heroes Charge
    Version: 1.4.1.67
    App Version: 1.4.2
    Obb Version: 27
    PlayerID: 2504976
    ServerID: 13
    PlayerName: [H]Lanfear
    Category: Billing Issue
    Language: EN
    Device Type: SM-N9005 - hlte - samsung
    OS Version: KOT49H.N9005XXUGNH1 SDK 19
    Additional: IsMnt:1;AIDPre:6c0baefb4778ba95;IMEIPre:3515420636 89851;AIDSave:6c0baefb4778ba95;IMEISave:3515420636 89851;uuIDPre:351542063689851;DeviceID From Web:W2rs8zUhSYQJtJKq;
    -------------------------------

    Hope to hear from you soon

    Thank you.

  10. #220
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    Dear admin, I've been asked by a friend to contact someone regarding this matter, as I've got an user account here (while he does not).

    Ayway, he would be interested in asking a refund to Apple for a couple of un-authorized purchases his child made, he didn't even touched those bought gems: unluckily he is scared his account would be closed and/or reset permanently, and all his progresses lost.

    May you provide some others informations about this kind of situation?

    Thank you.

  11. #221

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    I would like to refund my account too
    bug, hack
    i already report a problem on itunes but no contact! nothing happen pls help

    Game: Heroes Charge
    Version: 1.4.1.61

    PlayerID: 4830807
    ServerID: 33
    PlayerName: BigDaddy198
    Category: Billing Issue
    Language: EN
    Device Type: Iphone -5
    Last edited by minhto; 11-19-2014 at 05:29 PM. Reason: wreong name

  12. #222
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    Quote Originally Posted by omegamaxz View Post
    I have some suggestion...
    If you invest a lot here, just get refund.
    Then sell your device find new one,then make your new indentity,facebook also ban.
    Donot use face book connected.otherwise your new device is gone.

    why i know this?my friends log on my mail on pc then his pc was banned as well.
    Great to know it's a total ban from everything. Bcus pathetic idiots like u get refunds so that they can start anew in a new server to atone for their past "mistakes".

  13. #223
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    haha

    Quote Originally Posted by haha_ww View Post
    ADMIN, I WOULD LIKE TO DELETE MY ACCOUNT AND GET REFUND

    CAUSE MY PARENTS SAW MY CREDIT CARD BILL AND THEY DISAGREE WITH THIS

    HOPEFULLY YOU WILL RESPOND THIS THREAD

    PLAYER ID: 4070958
    SERVER ID: 27
    PLAYER NAME: hhww

    THANKS
    dude , you need to think before using creditcard

  14. #224
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    Quote Originally Posted by DontBeStupid View Post
    Great to know it's a total ban from everything. Bcus pathetic idiots like u get refunds so that they can start anew in a new server to atone for their past "mistakes".
    Hi Mr.
    I saw u keep offend every one in here...
    what happens?Do they use your crrdits card to pay for a game?Or you are a partner of Ucool.

    I'm not on anyone side but what you do is too much Mr.

  15. #225
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    refund please

    PlayerID:*4486606
    ServerID: 30
    PlayerName: I♏FableD

    android



    I have sent two emails to support so far regarding different matters and non of them have been replied. This is one of the many reasons i want a refund
    Last edited by fabled; 11-20-2014 at 02:56 AM.

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