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Thread: Refund Policy 11/21 Updated

  1. #1
    Administrator Contributor Level 10 Ember's Avatar
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    Lightbulb Refund Policy 11/21 Updated

    Please see our post here.
    Last edited by Betty; 11-24-2014 at 01:27 AM.

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    Last edited by Charlos; 10-20-2014 at 02:59 AM.

  3. #3

    How do i go about for the refund policy?

    I called google today and they say that the developer are allowed to refund the money back to the consumers. How do i go about going it?

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leaders
    Please check your Private Message. Thanks.

    Best Regards
    Betty

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    I would like to get a refund, what should I do

    Dear Betty, I would like to get refunds what should I do

  6. #6
    I called google today and they say that the developer are allowed to refund the money back to the consumers. How do i go about going it?

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    Please help me on account in server36.
    i just PM you.
    Last edited by omegamaxz; 11-13-2014 at 11:46 PM.

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    Refund

    Acc. Name: elder1988
    ID: 3983732
    Server: Pilot
    Hello Anastasios,

    Thank you for contacting Google. I understand that you are requesting a full refund of in-app purchases in the game Heroes Charge because the game has glitches. I will be happy to clarify.
    It looks like the issue you're having is actually with the app itself and not with Google Play. In general, app developers are responsible for the functionality of their apps, including making sure they function correctly and work as promised.

    As such, in accordance with our policies, we won't be able to issue you a refund for this purchase at this time.

    If you’re experiencing repeated issues with Heroes Charge or support from uCool, I would encourage you not to make any additional purchases from the developer until you’ve reached a resolution with them.

    While Google may sometimes issue courtesy refunds to users, developers are expected to provide support for their product - including delivery of in-app content - and they are able to issue refunds at their discretion.

    Also, if you would like to file a complaint against a particular app or developer, you can do so here: https://support.google.com/googlepla...ntact/takedown

    Thanks in advance for your understanding.

    If you have any other questions or concerns about Google Play, feel free to let me know.

    Warmest Regards,

    Nicole
    The Google Support Team

    That are they words so.Totally is 132.89$ USD. I would like to refund me and I got PayPal if y got mycard

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    Quote Originally Posted by elder View Post
    Acc. Name: elder1988
    ID: 3983732
    Server: Pilot
    Hello Anastasios,

    Thank you for contacting Google. I understand that you are requesting a full refund of in-app purchases in the game Heroes Charge because the game has glitches. I will be happy to clarify.
    It looks like the issue you're having is actually with the app itself and not with Google Play. In general, app developers are responsible for the functionality of their apps, including making sure they function correctly and work as promised.

    As such, in accordance with our policies, we won't be able to issue you a refund for this purchase at this time.

    If you’re experiencing repeated issues with Heroes Charge or support from uCool, I would encourage you not to make any additional purchases from the developer until you’ve reached a resolution with them.

    While Google may sometimes issue courtesy refunds to users, developers are expected to provide support for their product - including delivery of in-app content - and they are able to issue refunds at their discretion.

    Also, if you would like to file a complaint against a particular app or developer, you can do so here: https://support.google.com/googlepla...ntact/takedown

    Thanks in advance for your understanding.

    If you have any other questions or concerns about Google Play, feel free to let me know.

    Warmest Regards,

    Nicole
    The Google Support Team

    That are they words so.Totally is 132.89$ USD. I would like to refund me and I got PayPal if y got mycard
    Why are you getting this reply from google when Ucool actually posted here that No questions will be asked and it is google or apple doing the refund.

    Apparently the reply from google is pushing the responsbility back to the developers and refuse to refund. Yet Ucool claims their policy assures the refund and directed us the refund to apple and google.

    This is misleading and seem like a gimmick to attract more players to buy gem, ucool please clarify.

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    That's right. Small letters on big pages. ...

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    Platinum Member Contributor Level 8 CrazyEyesDave's Avatar
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    Quote Originally Posted by Top50 View Post
    Why are you getting this reply from google when Ucool actually posted here that No questions will be asked and it is google or apple doing the refund.

    Apparently the reply from google is pushing the responsbility back to the developers and refuse to refund. Yet Ucool claims their policy assures the refund and directed us the refund to apple and google.

    This is misleading and seem like a gimmick to attract more players to buy gem, ucool please clarify.
    Perhaps Ember, Betty, or another admin can answer this?
    Last edited by CrazyEyesDave; 11-07-2014 at 06:20 PM.

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    I just google a bit and read a post in gizmodo about Apple's appstore refund policy, which is NO.

    "...because the iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final."

    I never read any 'Terms and Conditions' because they are too long and they are the MUST when creating an account, they don't let you create any accounts if you don't tick 'YES/Agree' on any 'Terms and Conditions' they wanted you to follow. Once you agreed, you surrendered your rights already.

    One way you could get your refund is ... you could force them (Apple/Google) to shut down the app (fraud/fake/cheat), or doing such things. That's why Google staff gave the takedown link to customer.

    * Asking developer to pay you back is not right, because you paid 100% to Apple (or Google) account and they cut 30% of that money... well, you paid directly to Apple (or Google) anyway.

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    I want a refund, what should i do

    please help

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    Android refund

    I would like a refund as per your above policy.

    Account ID: 4173555 server 28

  15. #15
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    refund

    hello.
    ember lead me here for a refund.
    i would like you to delete my acc and transfer the cash back please.

    acc id : 1617533
    server 7 psychopath

    thanks

    (android)
    Last edited by kirilnisel; 11-11-2014 at 06:16 PM.

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