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Thread: Lost 15 commando soulstones due to roll back

  1. #1
    Iron Member Contributor Level 2
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    Lost 15 commando soulstones due to roll back

    Hi,

    Yesterday I bought $5 worth of gem just to get the 15 bonus commando soulstones. However, I bought another $5 today to finally evolve her ( I need 15 more souls to evolve her). but i found out that due to the rollback, I lost my 15 soulstones I got yesterday.

    Can you please check and give me back the 15 commando soulstones?

    My account ID: 2326433, hero's name: SakakiMakio, server 12.

    Thank you and have a nice day,
    Phuc Tran.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by ptrantrian View Post
    Hi,

    Yesterday I bought $5 worth of gem just to get the 15 bonus commando soulstones. However, I bought another $5 today to finally evolve her ( I need 15 more souls to evolve her). but i found out that due to the rollback, I lost my 15 soulstones I got yesterday.

    Can you please check and give me back the 15 commando soulstones?

    My account ID: 2326433, hero's name: SakakiMakio, server 12.

    Thank you and have a nice day,
    Phuc Tran.

    Dear Leader,
    Sorry for the inconvenience. I've noted down your information. We will re-send the 15 Soul Stones to all affected players later.

    Regards
    Betty
    Last edited by Betty; 09-29-2014 at 02:55 AM.

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