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Thread: I bought "monthly card" but I didn't get my diamonds

  1. #16
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    Betty help

    Hi I bought gem package 12.98 but until now still can't get it and VIP still 0 my id 1232029 sever 4 I am in pls help fast waiting for very long Betty HELP

  2. #17
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Xuantiennt View Post
    Dear Betty,
    After game update 1.2, i buy monthly card 2,99$ and i don't receive gems again. so i buy it again
    Can you help me?
    I check my id apple and the order number is MH2FQ0BD6T
    Please check for me. Thanks very much
    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

  3. #18
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    Hello. I have problem... I bought "iron case of gems" 9,99$ but no receive my gems. Please check for me. I check my id itunes. Order number is MH2FQXZT63. Please help me.
    Thank you very much

  4. #19
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Xuantiennt View Post
    Hello. I have problem... I bought "iron case of gems" 9,99$ but no receive my gems. Please check for me. I check my id itunes. Order number is MH2FQXZT63. Please help me.
    Thank you very much
    Greetings,
    I've just delivered the gem package to your account. Please login your account to confirm this. Thank you for your patience.
    Cheers!
    Allen

  5. #20

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    Мне тоже ничего не пришло

    вчера ночью купил карту на месяц, но ничего не пришло
    Ник: Sam_B64
    ID:1721209
    Сервер: 7
    Уровень: 42

  6. #21
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Sam_B64 View Post
    вчера ночью купил карту на месяц, но ничего не пришло
    Ник: Sam_B64
    ID:1721209
    Сервер: 7
    Уровень: 42
    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your in-game mail box to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

  7. #22

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    not received "Monthly card"

    I bought last night "Monthly card", but did not receive it. I ask this all sorted out. My nickname: Sam_B64 Server: 7 Level: 42 Account ID: 1721209

  8. #23

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    Quote Originally Posted by Allen View Post
    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your in-game mail box to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen
    sorry to trouble you, but nothing came

  9. #24
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Sam_B64 View Post
    sorry to trouble you, but nothing came
    Please kill your app process and relogin this game. Thank you for your time!
    ID User Info Payment Order Number Time Status
    1014610
    User Account:
    User Status: Enabled
    Account ID: 733729
    User ID: 1721209
    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: A77B012BA8A4A6EA
    Transaction ID: A77B012BA8A4A6EA
    Order IP: 78.29.100.253 (RU)
    Order server: 7 - Psychopath
    Order Date: 2014-10-02 16:27:44
    Pay Date: 2014-10-03 04:32:47
    Delivery Date: 2014-10-03 04:32:47
    Payment Status: successful
    Delivery State: successful

  10. #25

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    I bought "monthly card" but I didn't get my diamonds

    Didn't get my monthly card after purchase
    Hi Team,

    I bought a monthly card and I didn't get it yet, I already send e-mail to support 5 days ago and no response!

    Nickname: Skeletons
    Account ID: 1707619
    Server: Psychopath
    iTunes Order No.: MH4NYQQDS8
    Date of purchase: 29.09.2014

  11. #26

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    I bought "monthly card" but get nothing

    Dear team,

    On 1/10/2014 i purchased the monthly card
    Order: MGY4Z628Q9
    Nickname: Nsphu
    Account ID: 1355552
    Server 4: Chaplain

    But received nothing until now, please help me to check, i am so frustrated.

    Thanks

  12. #27
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Skeleton View Post
    Didn't get my monthly card after purchase
    Hi Team,

    I bought a monthly card and I didn't get it yet, I already send e-mail to support 5 days ago and no response!

    Nickname: Skeletons
    Account ID: 1707619
    Server: Psychopath
    iTunes Order No.: MH4NYQQDS8
    Date of purchase: 29.09.2014

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

  13. #28
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by nsphu85 View Post
    Dear team,

    On 1/10/2014 i purchased the monthly card
    Order: MGY4Z628Q9
    Nickname: Nsphu
    Account ID: 1355552
    Server 4: Chaplain

    But received nothing until now, please help me to check, i am so frustrated.

    Thanks
    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

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