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Thread: I bought "monthly card" but I didn't get my diamonds

  1. #1
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    I bought "monthly card" but I didn't get my diamonds

    Dear Administrator,
    I bought "Monthly card: 120 daily gems for 30 days" and I did not get my gems. First, i bought it and i did not get gems so i bought again and i did not get gems... i don't know if my money can return back @@ because i don't buy 2 "Monthly card". Please help me.
    My nick name: Dragon.ACE
    Account ID: 2685911
    Server: 15 - Bear Warrior

    I have a picture shows my purchase history.
    I hope you can solve it for me.
    Thank you very much.
    Untitled.jpg

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. Would you please attach a better screenshot please? I couldn't read the order information on it. Or could you tell me the Order number please? Is it MN2FM2LQJW?

    Best Regards
    Betty

  3. #3
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    Picture

    Untitled.jpg
    Yes, it is. Please help me
    Untitled.jpg

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xuantiennt View Post
    Untitled.jpg
    Yes, it is. Please help me
    Hi Xuantiennt,
    I am sorry that I still can't read the screenshot. Could you also tell me the total price of your order please?

    Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Hi Xuantiennt,
    I am sorry that I still can't read the screenshot. Could you also tell me the total price of your order please?

    Regards
    Betty
    Untitled.jpg
    Order number is MN2FM2LQJW
    i want to buy 1 monthly card but first i can't get my gems so i buy it again
    Total price of my order is 9,98$
    i only want to buy 1 monthly card so if my money can return back?

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Thank you Xuantiennt. We will confirm and deliver your order in about 2 to 4 hours. And if you want a refund the duplicated order. You can contact Apple and ask for that refund. Thank you again.

    Regards
    Betty

  7. #7
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    I still don't have diamond in my acc. Please help me

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xuantiennt View Post
    I still don't have diamond in my acc. Please help me
    Hi Xuantiennt,
    Oh, sorry to hear that. But the order should have been delivered half an hour ago. Please try re-log the game if you don't the Gems.

    Regards
    Betty

  9. #9
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    Quote Originally Posted by Betty View Post
    Hi Xuantiennt,
    Oh, sorry to hear that. But the order should have been delivered half an hour ago. Please try re-log the game if you don't the Gems.

    Regards
    Betty
    Half an hour ago? I don't receive gems @@ my vip is vip 0. Please check again
    Server 15
    Name: Dragon.ACE
    image.jpg
    image.jpg

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xuantiennt View Post
    Half an hour ago? I don't receive gems @@ my vip is vip 0. Please check again
    Server 15
    Name: Dragon.ACE
    image.jpg
    image.jpg
    Oh, I apologize. The order number MN2FM2LQJW was wrong. The later screenshot shows that it should be MH2FMZJQJW. I will send the order number to my colleague again.

    Betty

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Xuantiennt
    Please check in-game again. The order should have been delivered this time. Sorry for the delay.

    Regards
    Betty

  12. #12
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    Relly, can I have gems? @@ i'm so sad

  13. #13
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    thank you very much

  14. #14
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    Dear Betty,
    After game update 1.2, i buy monthly card 2,99$ and i don't receive gems again. so i buy it again
    Can you help me?
    I check my id apple and the order number is MH2FQ0BD6T
    Please check for me. Thanks very much

  15. #15
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    Betty, Where are you

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