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Thread: Purchased 600+150 gems twice

  1. #1
    Iron Member Contributor Level 1
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    Purchased 600+150 gems twice

    I purchased twice today 600+150 gems twice but i received only one time the gems

    1st purchased i didnt received gems then i try it again the 2nd time i received gems but when i check card account twice had been deducted please help!!!!

    Please check
    Thx please

    Character name : badwerty
    Account ID: 1131061
    Server: Emberstar
    Last edited by Badwerty; 09-20-2014 at 09:11 AM.

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Badwerty View Post
    I purchased twice today 600+150 gems twice but i received only one time the gems

    1st purchased i didnt received gems then i try it again the 2nd time i received gems but when i check card account twice had been deducted please help!!!!

    Please check
    Thx please

    Character name : badwerty
    Account ID: 1131061
    Server: Emberstar
    Dear Leader,

    We are terribly sorry for this inconvenience. Could you send the screenshot here and i will ask someone to check it for you. Thank you for your assistance.

    Best Regards
    Allen

  3. #3
    Iron Member Contributor Level 1
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    Billing issue

    Billing issue
    Attached Images Attached Images

  4. #4
    Iron Member Contributor Level 1
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    Billing issue

    Billing issue 2
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  5. #5
    Diamond Member Contributor Level 9 Allen's Avatar
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    Thank you! I've forworded your issue to our Billing Support Team. This will be fixed within 24 hours. Your patience is highly appreciated!

  6. #6
    Iron Member Contributor Level 1
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    Billing issues

    Thanks a lot

  7. #7
    Iron Member Contributor Level 1
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    Billing issue

    Any updates please

  8. #8
    Iron Member Contributor Level 1
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    Billing issue

    Development team
    Please follow up
    My billing issue (order)


    One of your administrator tells
    Within 24hrs it will be fix

    Thx

  9. #9
    Iron Member Contributor Level 1
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    Billing issue

    Hello
    May I ask
    How long it will take
    For you to solve the issue

    Please follow up
    Thx a lot

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Badwerty. We just delivered the order now. Please check in-game to see if you have received them.
    Regards
    Betty

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