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Thread: I have purchased $49.99, 1,500 worth of Gems but didn't receive a single gem.

  1. #1
    Iron Member Contributor Level 1
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    Unhappy I have purchased $49.99, 1,500 worth of Gems but didn't receive a single gem.

    Hi Admin,

    I have purchased the gems but receive nothing in return.

    Can you help me resolve this issue?

    My id is Killyou, server is Old Curse.

    Screenshot_2014-09-19-10-45-08.jpg

    Screenshot_2014-09-19-10-18-03.jpg
    Last edited by Killyou; 09-19-2014 at 02:47 AM. Reason: Failed to upload Image

  2. #2
    Gold Member Contributor Level 7 joseph's Avatar
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    Quote Originally Posted by Killyou View Post
    Hi Admin,

    I have purchased the gems but receive nothing in return.

    Can you help me resolve this issue?

    My id is Killyou, server is Old Curse.

    file:///C:/Users/User/Desktop/Screenshot_2014-09-19-10-18-03.png
    Hey,

    I think you failed to upload your image correctly.

    1. Click on "Insert Image" - Found on the text toolbar above.
    2. Make sure the tab "From Computer" is selected, then click on "Select File"
    3. Browse to your File, and select your File.
    4. Click Upload File(s).
    5. You'll see something like the following - [.ATTACH=CONFIG]xxx[./ATTACH]

    You're done!
    Feel free to drop me a PM if you have any questions
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    IGN = Ughhhh - Lvl 49 (Server 5 - Sniper)
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  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Killyou,
    Please try click "Insert Image" button on the toolbar to upload your screenshot.

    Regards
    Betty

    ii.jpg

  4. #4
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    Thank you

    Quote Originally Posted by joseph View Post
    Hey,

    I think you failed to upload your image correctly.

    1. Click on "Insert Image" - Found on the text toolbar above.
    2. Make sure the tab "From Computer" is selected, then click on "Select File"
    3. Browse to your File, and select your File.
    4. Click Upload File(s).
    5. You'll see something like the following - [.ATTACH=CONFIG]xxx[./ATTACH]

    You're done!
    HI Joseph,

    Thank you very much for the guidance, I have edited the post and uploaded the images successfully

    Appreciate your help

  5. #5
    Gold Member Contributor Level 7 joseph's Avatar
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    Quote Originally Posted by Killyou View Post
    HI Joseph,

    Thank you very much for the guidance, I have edited the post and uploaded the images successfully

    Appreciate your help
    No worries! Glad I was of help!

    Over to you Betty
    Feel free to drop me a PM if you have any questions
    IGN = Ellabo - Lvl 54 (Server 4 - Chaplain) *Guild - Simplicity(ID: 4427)*
    IGN = Esuna- Lvl 46 (Server 4 - Chaplain) *Guild - Simplicity(ID: 4427)*
    IGN = Ellsuna Lvl 33 (Server 4 - Chaplain)
    IGN = Ughhhh - Lvl 49 (Server 5 - Sniper)
    Join our Heroes Charge Group! By Singaporeans, for Singaporeans! - Anyone can join!

  6. #6
    Iron Member Contributor Level 1
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    Image

    Quote Originally Posted by Betty View Post
    Hi Killyou,
    Please try click "Insert Image" button on the toolbar to upload your screenshot.

    Regards
    Betty

    ii.jpg
    Hi Betty,

    Thanks for guidance too, I have followed what Joseph said and solved the issue.

    Do let me know if you still need anything.

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Killyou View Post
    Hi Betty,

    Thanks for guidance too, I have followed what Joseph said and solved the issue.

    Do let me know if you still need anything.
    Your are welcome.

  8. #8
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    Gems

    Quote Originally Posted by Betty View Post
    Your are welcome.
    Hey Betty,

    Just want to know when can I get the gems that I purchased earlier?

    Thanks

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Killyou,
    Do you mean the $49.99, 1,500 Gems order please? Please tell me your email address for double check.

    Thank you.

  10. #10
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    1,500 gems

    Quote Originally Posted by Betty View Post
    Hi Killyou,
    Do you mean the $49.99, 1,500 Gems order please? Please tell me your email address for double check.

    Thank you.
    Yes, my email is bok_91@hotmail.com

  11. #11
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    here is another ss of the receipt

    Screenshot_2014-09-20-09-11-41.jpgHi Betty, I have received the receipt from iTunes. Here is the ss of it. Kindly help me thanks!

  12. #12
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Killyou View Post
    Screenshot_2014-09-20-09-11-41.jpgHi Betty, I have received the receipt from iTunes. Here is the ss of it. Kindly help me thanks!
    Could you send a much bigger screenshot for us to check it for you? This one is just too small to be recognized. Thank you!

  13. #13
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    Bigger Image

    Quote Originally Posted by Allen View Post
    Could you send a much bigger screenshot for us to check it for you? This one is just too small to be recognized. Thank you!
    Hi Allen, sorry that i didnt realise the Image is too small.

    As requested

    image.jpg
    Last edited by Killyou; 09-20-2014 at 10:45 PM.

  14. #14
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    Angry Issue resolve yet?

    Hi Admin, it has been four daya of waiting. Whatever you request i do it asap but the Issue is not resolved yet. All my time is being wasted with out compensation. Could you do something about it?

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