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Thread: I purchase 4.99 (monthly card) and 9.99 but not receive it.

  1. #1

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    I purchase 4.99 (monthly card) and 9.99 but not receive it.

    Dear Administrator Betty,

    I am having an issue with my recent purchase of the monthly card. I made the purchase on 5 sept 2014 but it did not sent to me and the second purchase on 18 sept 2014 9.99USD it also happen.

    My nickname: LacosTe
    ID: 1143727
    Server: 3 (emberstar)

    I hope you can solve it for me. Thankyou very much.

    Best Regards,

    image.jpg
    image.jpg
    Last edited by Suryady; 09-19-2014 at 03:49 AM. Reason: Adding image

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. I have just sent in your order information, and the orders will be delivered soon.

    Best Regards
    Betty

  3. #3

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    Dear Administrator Betty,

    Thankyou for your kindness to help my problem, here i have a question about my monthly card. I buy it already. So you give me double monthly card or you change itu another to give it to me? Thanks.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Suryady,
    Our system missed your monthly card order. My colleague just delivered the Monthly Card order to you. In the next 30 days, you can get 120 Gems/day as a daily quest reward. Please remember to login the game every day to claim the daily 120 Gems.
    Regards
    Betty

  5. #5

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    Hi Betty,

    I havent receive my 680 gems (9.99) only 400. Why?

    Second i pay twice for my monthly card. So how to solve this? Here is my receipt from itunes that i pay twice.

    image.jpg
    image.jpg

    Thankyou Betty.
    Attached Images Attached Images
    Last edited by Suryady; 09-19-2014 at 09:22 AM. Reason: Image

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Hi Suryady,
    For your 9.99 order, please check your mailbox to see if the 380 Gems bonus arrives yet.
    And for the duplicated monthly card payment, please let us know if you would like us to prolong your monthly card to 2 months. If you would like a refund for the duplicated order, please contact Apple for a refund of the order MH0ZJFMHQ8.

    Regards
    Betty
    Last edited by Betty; 09-19-2014 at 10:14 AM.

  7. #7

    Can i get my gems?

    Reputable Administration! 19.09.2014 I bought 680 gems, money wrote off from the card, but in the game gems didn't appear!
    Attached Images Attached Images

  8. #8

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    Hi Betty,

    My problem has been solve by You and Ember. Thankyou very much. Im very happy. I think no need to refund anymore. Once again thankyou.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by SintyPorno View Post
    Reputable Administration! 19.09.2014 I bought 680 gems, money wrote off from the card, but in the game gems didn't appear!
    Hi SintyPorno,
    Please tell us your account id/character name and server name to check.

    Best Regards
    Betty

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Suryady View Post
    Hi Betty,

    My problem has been solve by You and Ember. Thankyou very much. Im very happy. I think no need to refund anymore. Once again thankyou.
    Thank you. You are welcome.

  11. #11
    Quote Originally Posted by Betty View Post
    Hi SintyPorno,
    Please tell us your account id/character name and server name to check.

    Best Regards
    Betty
    Nickname: Lumma CLR
    Server: 7 Psychopath
    Account ID: 1634480

    thx!

  12. #12
    Iron Member Contributor Level 1
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    $49.99 purchase no gems.

    Hi. Attention to Ember or Betty,

    I have mailed support a couple of times already with my itunes receipt purchase for $49.99 dollars but i didnt get the gems. Please review your email messages in support address because i dont want to post my private information here.

    Follow up so i can use it for VIP bonuses since im going to be purchasing again.
    ,
    Thanks.

    Nickname: Toncruz
    Server: SHAMAN

  13. #13
    give the answer according to my address please! Passed 3 days.
    Thanks!

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by SintyPorno View Post
    Nickname: Lumma CLR
    Server: 7 Psychopath
    Account ID: 1634480

    thx!
    Sorry for the delay. We will deliver your order soon.

    Regards
    Betty

  15. #15
    Iron Member Contributor Level 1
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    No gems

    Player: Rokor
    PlayerID: 1645654
    Server 7 Psychopath
    Hello.

    I bought 1500 gems in your ingame shop and havent received them and vip status. Can you please solve this problem. I have already sent two messages with pictures to support and no response.

    Best regards.

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