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  1. #31
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    Quote Originally Posted by Ikkan View Post
    Hi,
    I have purchased gems several times now because the reason of what VIP benefit promises as VIP 12 i should receive additional 90% gems yet not received any. I have already tried in game support without any progress on it. Therefore i am requesting that cool send me my additional gems for each purchase i have made or i would like to claim a refund on all the purchases. The game is fun but it is not fare that support is on lowest level.

    Account ID: 5514810
    Server: Altroth
    Nickname: Ikkan
    Receipt/Order Number:

    07/12/14
    Beställnings-ID: M2D03BLLNQ


    04/12/14
    Beställnings-ID: M2D02M1JV7


    04/12/14
    Beställnings-ID: M2D02KZVKH


    04/12/14
    Beställnings-ID: M2D02KX00N


    29/11/14
    Beställnings-ID: M2D014T0NX


    25/11/14
    Beställnings-ID: M2D001ZLWG


    24/11/14
    Beställnings-ID: M2BZZTB0S9


    Purchase reciept

    Attachment 2771Attachment 2772Attachment 2773Attachment 2774Attachment 2775

    These are the rest of the Purchase receipts
    M2D001ZLWG2014-11-25.jpgM2BZZTB0S92014-11-24.jpg

  2. #32
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by JustXAH View Post
    Dear, Allen,

    Account ID:
    1) Server: 42 Nedan (ID:6000310)
    2) Server: 41 Kelos (ID:5873859)
    3) Server: 28 Warrior Monk (ID:4163023)

    Sorry, I don't know how I can provide some more clear screenshots, but I'll try do this!
    I want back my money and then buy monthly card on the next new server with out this problem.

    Thank you for help and understanding!
    Sorry to tell you that refund is unavailable anymore under our updated TOS.

  3. #33
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Ikkan View Post
    Hi,
    I have purchased gems several times now because the reason of what VIP benefit promises as VIP 12 i should receive additional 90% gems yet not received any. I have already tried in game support without any progress on it. Therefore i am requesting that cool send me my additional gems for each purchase i have made or i would like to claim a refund on all the purchases. The game is fun but it is not fare that support is on lowest level.

    Account ID: 5514810
    Server: Altroth
    Nickname: Ikkan
    Receipt/Order Number:

    07/12/14
    Beställnings-ID: M2D03BLLNQ


    04/12/14
    Beställnings-ID: M2D02M1JV7


    04/12/14
    Beställnings-ID: M2D02KZVKH


    04/12/14
    Beställnings-ID: M2D02KX00N


    29/11/14
    Beställnings-ID: M2D014T0NX


    25/11/14
    Beställnings-ID: M2D001ZLWG


    24/11/14
    Beställnings-ID: M2BZZTB0S9


    Purchase reciept

    Attachment 2771Attachment 2772Attachment 2773Attachment 2774Attachment 2775
    The VIP bonus gems are included in the package you bought, and this is described clearly enough in the package panel, what you see is what you get, nothing more and less than
    Last edited by Allen; 12-09-2014 at 03:07 AM.

  4. #34

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    What you can do with this situation?

    Quote Originally Posted by Allen View Post
    Sorry to tell you that refund is unavailable anymore under our updated TOS.
    Ok, if it's impossible, could you transfer my purchases to the next new server?

  5. #35
    Iron Member Contributor Level 1
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    Quote Originally Posted by Allen View Post
    The VIP bonus gems are included in the package you bought, and this is described clearly enough in the package panel, what you see is what you get, nothing more and less than
    I dont agree on your comment and believe that the amount shown is correct.

    How can i end up only getting 10000 gems when having VIP 12 paying 749 SEK? This is the same amount that is shown as of my first purchase having VIP 1. So please tell me is it something here that is missunderstood or ucool just trying to fool me without looking into the matter.

    I blieve it should be around 19000 gems for VIP 12 when paying an amount of 749 SEK which is over 100$. DONT tell me that i recieved the amount i should be getting since i got even more in the beginning when having VIP level 2..


    SORT IT OUT!

  6. #36
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    Quote Originally Posted by Allen View Post
    The VIP bonus gems are included in the package you bought, and this is described clearly enough in the package panel, what you see is what you get, nothing more and less than
    So now i checked by creating a new char on a new server and i get the possibility to buy as normal without any bonus offer 12400 gems for 749 SEK when having a char on lvl 1 and not even reaching VIP 1.

    Comparing this with my Char having VIP level 12 i get 10900 gems for same amount of 749 SEK.
    I dont this the bonus is = the more you buy the less you get.

    SO NOW YOU TELL ME, is this how is it is suppose to be?

  7. #37
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Ikkan View Post
    I dont agree on your comment and believe that the amount shown is correct.

    How can i end up only getting 10000 gems when having VIP 12 paying 749 SEK? This is the same amount that is shown as of my first purchase having VIP 1. So please tell me is it something here that is missunderstood or ucool just trying to fool me without looking into the matter.

    I blieve it should be around 19000 gems for VIP 12 when paying an amount of 749 SEK which is over 100$. DONT tell me that i recieved the amount i should be getting since i got even more in the beginning when having VIP level 2..


    SORT IT OUT!
    That's all because of the first time bonus gems which gives you a feeling that you should have got more than what you see.

  8. #38
    Iron Member Contributor Level 1
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    Quote Originally Posted by Allen View Post
    That's all because of the first time bonus gems which gives you a feeling that you should have got more than what you see.

    So tell me WHY and i recieving less gems later in game? TOTAL ROBBERY.

    I WONT ever make another purchase ever in any of the games developed by ucool as fooling around with people by reducing amount of GEMS recieved when purchasing more.

  9. #39
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Ikkan View Post
    So tell me WHY and i recieving less gems later in game? TOTAL ROBBERY.

    I WONT ever make another purchase ever in any of the games developed by ucool as fooling around with people by reducing amount of GEMS recieved when purchasing more.
    Dear Ikkan,
    Sorry for this inconvenience first.
    It's quite clear that you will not get the same amount with your first time purchase, as an one time offer, it gives you more than every normal purchase. And we do indicate very very clearly how many will yo uget from a purchase. Thank you for your understanding!
    Best Regards
    Allen
    Last edited by Allen; 12-09-2014 at 02:48 PM.

  10. #40

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    Is it possible?

    Dear, Allen,

    What with my problem? Could you transfer my purchases to the next new server? Is it possible?

  11. #41
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    Quote Originally Posted by Allen View Post

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.
    In this case can you help us by providing a receipt of it?
    We appreciate your cooperation and patience in this matter.
    Thank you for playing Heroes Charge.
    Best Regards
    Allen
    Hello. I only have a notice of withdrawal of money from my card account.IMG_1197.jpg

  12. #42
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    Hi. Guys what about me? why so long ?

  13. #43
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    Exclamation billibg

    Account number: 2324174
    Server: 12
    Order Number: 5167989968 google play
    Not nasisleny crystals, although the money written offScreenshot_2014-12-17-13-10-45.jpgScreenshot_2014-12-17-13-16-04.jpg

  14. #44

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    i bought a cloth sack of gems but didn't receive anything 2014-12-18

    I bought a cloth sack of gems with the mage offer today 2014-12-18 but I didn't receive anything. I was planing to get a monthly sebscribtion but it kinda feels unreliabel now I don't want to go through this again its kinda annoying. i hope i dont need to go thorw this every time i want to get gems.Support.jpg

  15. #45

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    Hello.
    I have purchased gems today (28.12.14 10:38:49 UTC +03:00), but I didn't receive anything.

    PlayerID: 5876425
    ServerID: 41
    PlayerName: n.1
    1.jpg2.jpg

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