Originally Posted by Ikkan
These are the rest of the Purchase receipts
M2D001ZLWG2014-11-25.jpgM2BZZTB0S92014-11-24.jpg
These are the rest of the Purchase receipts
M2D001ZLWG2014-11-25.jpgM2BZZTB0S92014-11-24.jpg
Sorry to tell you that refund is unavailable anymore under our updated TOS.
The VIP bonus gems are included in the package you bought, and this is described clearly enough in the package panel, what you see is what you get, nothing more and less than
Last edited by Allen; 12-09-2014 at 03:07 AM.
Ok, if it's impossible, could you transfer my purchases to the next new server?
I dont agree on your comment and believe that the amount shown is correct.
How can i end up only getting 10000 gems when having VIP 12 paying 749 SEK? This is the same amount that is shown as of my first purchase having VIP 1. So please tell me is it something here that is missunderstood or ucool just trying to fool me without looking into the matter.
I blieve it should be around 19000 gems for VIP 12 when paying an amount of 749 SEK which is over 100$. DONT tell me that i recieved the amount i should be getting since i got even more in the beginning when having VIP level 2..
SORT IT OUT!
So now i checked by creating a new char on a new server and i get the possibility to buy as normal without any bonus offer 12400 gems for 749 SEK when having a char on lvl 1 and not even reaching VIP 1.
Comparing this with my Char having VIP level 12 i get 10900 gems for same amount of 749 SEK.
I dont this the bonus is = the more you buy the less you get.
SO NOW YOU TELL ME, is this how is it is suppose to be?
That's all because of the first time bonus gems which gives you a feeling that you should have got more than what you see.
So tell me WHY and i recieving less gems later in game? TOTAL ROBBERY.
I WONT ever make another purchase ever in any of the games developed by ucool as fooling around with people by reducing amount of GEMS recieved when purchasing more.
Dear Ikkan,
Sorry for this inconvenience first.
It's quite clear that you will not get the same amount with your first time purchase, as an one time offer, it gives you more than every normal purchase. And we do indicate very very clearly how many will yo uget from a purchase. Thank you for your understanding!
Best Regards
Allen
Last edited by Allen; 12-09-2014 at 02:48 PM.
Dear, Allen,
What with my problem? Could you transfer my purchases to the next new server? Is it possible?
Hello. I only have a notice of withdrawal of money from my card account.IMG_1197.jpg
Hi. Guys what about me? why so long ?
billibg
Account number: 2324174
Server: 12
Order Number: 5167989968 google play
Not nasisleny crystals, although the money written offScreenshot_2014-12-17-13-10-45.jpgScreenshot_2014-12-17-13-16-04.jpg
I bought a cloth sack of gems with the mage offer today 2014-12-18 but I didn't receive anything. I was planing to get a monthly sebscribtion but it kinda feels unreliabel now I don't want to go through this again its kinda annoying. i hope i dont need to go thorw this every time i want to get gems.Support.jpg
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