Read Me First!

[Rune Raider]

Server:Chaplain

Character Name: Rune Raiders

Account ID:1305118

Device(optional): iphone 5

Estimate Time of Problem: around 40 minutes ago

Problem Detail: upgraded skills on my chaplain. An error occurred (something like "unable to upgrade skills") and no upgrades were made but my gold was spent. Thank you in advance

[Vulcan44]

Server: 28 - Warrior Monk

Character Name:th truemilk

Account ID:4171099

Device(optional): Samsung s5

Estimate Time of Problem: around 30 mins ago

Problem Detail: In the stage "The flooded cavern" at chapter 4- normal, i got kicked out to the stage selection when it come to the third phase, some other stages seem normal though, pls help me
Update : not just the "flooded cavern" stage but also other stages as well, i always got kicked out at the third phase.

[Ridikyool]

Server: 28 - Warrior Monk

Character Name: Ridikyool

Account ID: 4180384

Device(optional): Samsung Galaxy S5

Estimate Time of Problem: Now/Continuous

Problem Detail: In normal campaign mode, during the "Depths of the Cave" battle (which is in Chapter 4 and comes right after "The Flooded Cavern") my team is being sent back to the home screen every time I get to the third wave. I have tried different combinations of heroes but it continues to happen. I am unable to progress in the campaign as a result. Please help.

[Hupper]

Does anybody have the same problem as I? today it was an upgrade but after i upgraded the game don't start anymore. its only black screen??

[foil]

Server: Warrior Monk
Character Name : foil
Account ID: 4186973
Device: PC AMD FX 8350 4.0 GHz, NVidia Geforce GTX 780 (Running Andy Android Emulator, its ok, i use it for other games without any problem)

I'm having serious lag/delay issues em almost every screen in the game. Specialy in the heroe's details screen. When equip an item anytime, it takes forever to show those sparks animation.

I'm used to play games in this Emulator for like 4 months withou any lag issue. Actually, it work better than my phone (Moto G). But in this game, it seems to have serious performance issues.

I've already contacted the Andy support also. Just please, check if the problem isn't with some code of yours, or any bad optimization.

Thank you.

[AlbelV]

Character Name: AlbelV

Account ID: 4113282

Device(optional):

Estimate Time of Problem: anytime

Problem Detail:
Professional Killer's attack animation seems to take too long when he is casting his first skill? It is the slowest among my heroes at the moment. Considering that he is an agility hero, is this suppose to be the case?

Please let me know the conclusion after uCool has reviewed the hero.

[Sou]

Server ld curse

Character Name: sou

Account ID: 2189830

Device(optional): iphone 5s ios 7.1.2

Estimate Time of Problem: every raid(since 3 days ago)

Problem Detail: every time i raid for the first time or the second time in chap7 and/or chap8, always eror that i can only raid one time each chapter because the other one always quiting by no reason.. Although im already killed the enemy its not completed because its quiting by no reason .. Pls fix this.. And this happening not only me

Sorry for bad english

[Arakan]

Server: Admiral

Name: Arakan

ID: 1054064

Device: Iphone 5

Time: just happened after recent update

Issue: Game freezes when I try to open a chest in the "Chests" area.

[freezy]

Server: 24 ice mage

Character Name: freezy

Account ID: 3714400

Device(optional): samsung

Estimate Time of Problem:21-10-14 around 12:00

Problem Detail:
somebody challenged me in arena and it said he won
so i watched the replay and my heroes were still standing and he was dead

now i lost some ranks and points from this





gratz

freezy

[Ridikyool]

Server: Warrior Monk

Character Name: Ridikyool

Account ID: 4180384

Device(optional): Android

Estimate Time of Problem: Between 10:00 PM PST and 12:30 AM PST on Oct 24th/25th

Problem Detail: The game kept incorrectly showing me that I had available skill points. I would purchase them then minutes later I would have another 7 ready to purchase. I went through a considerable sum of gold doing this and when I restarted my phone to see if that would fix it I came back and all of the hero skills (Poisoned One and Depths Voice) I had purchased were gone and so was my gold. Please return either the gold or the skills. Thank you.

[macncheese]

Server:s15 bear warrior

Character Name: timothy

Account ID: forgot

Device(optional): android

Estimate Time of Problem:
Today
Problem Detail: just updated my heroes charge. When I start the game it start all over again to tutorial in the newest server. When I check my old server, s15 theres still no saves. I didnt remember connecting to either google or fb. What can I do to retrieve my lost account?

[byza]

Server: 26 pilot

Character Name: Byza

Account ID: 39527**

Device(optional): Iphone 3gs 16gb

Estimate Time of Problem: systematically

Problem Detail: constantly throws out of the game every 5-10 minutes, please check for earlier thanks.

[Jayze]

Server:death mage

Character Name: Jayze

Account ID:3124786

Device(optional):iPhone 6+

Estimate Time of Problem:5.50am Sydney time

Problem Detail: was in the middle of a guild raid and the game stopped and went in reverse. As a result I lost the opportunity to break the server record which I currently hold. Now when I click on anything it flashes up for a micro second then goes back to the main screen



Thank you

[Skyseeker]

Server: Pilot

Character Name: Skyseeker

Account ID: 4020195

Device(optional): Android

Estimate Time of Problem: Now

Problem Detail: I would like to transfer my account to my New Iphone

[epsyy]

Character Name: epsyy

Account ID: ????

Device(optional): Android(galaxy s4)

Estimate Time of Problem: 26/10/2014

Problem Detail: I would like to transfer my account to my New Iphone