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- Rep Power
- 4
Gold lost
Server:Chaplain
Character Name: Rune Raiders
Account ID:1305118
Device(optional): iphone 5
Estimate Time of Problem: around 40 minutes ago
Problem Detail: upgraded skills on my chaplain. An error occurred (something like "unable to upgrade skills") and no upgrades were made but my gold was spent. Thank you in advance
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- Rep Power
- 4
Game bug
Server: 28 - Warrior Monk
Character Name:th truemilk
Account ID:4171099
Device(optional): Samsung s5
Estimate Time of Problem: around 30 mins ago
Problem Detail: In the stage "The flooded cavern" at chapter 4- normal, i got kicked out to the stage selection when it come to the third phase, some other stages seem normal though, pls help me 
Update : not just the "flooded cavern" stage but also other stages as well, i always got kicked out at the third phase.
Last edited by Vulcan44; 10-21-2014 at 01:03 PM.
Reason: update
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Iron Member
Contributor Level 2
- Rep Power
- 4
Depths of the Cave Issue
Server: 28 - Warrior Monk
Character Name: Ridikyool
Account ID: 4180384
Device(optional): Samsung Galaxy S5
Estimate Time of Problem: Now/Continuous
Problem Detail: In normal campaign mode, during the "Depths of the Cave" battle (which is in Chapter 4 and comes right after "The Flooded Cavern") my team is being sent back to the home screen every time I get to the third wave. I have tried different combinations of heroes but it continues to happen. I am unable to progress in the campaign as a result. Please help.
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Iron Member
Contributor Level 1
- Rep Power
- 4
Black screen
Does anybody have the same problem as I? today it was an upgrade but after i upgraded the game don't start anymore. its only black screen??
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- Rep Power
- 4
Lag/Delay Issues
Server: Warrior Monk
Character Name : foil
Account ID: 4186973
Device: PC AMD FX 8350 4.0 GHz, NVidia Geforce GTX 780 (Running Andy Android Emulator, its ok, i use it for other games without any problem)
I'm having serious lag/delay issues em almost every screen in the game. Specialy in the heroe's details screen. When equip an item anytime, it takes forever to show those sparks animation.
I'm used to play games in this Emulator for like 4 months withou any lag issue. Actually, it work better than my phone (Moto G). But in this game, it seems to have serious performance issues.
I've already contacted the Andy support also. Just please, check if the problem isn't with some code of yours, or any bad optimization.
Thank you.
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Iron Member
Contributor Level 1
- Rep Power
- 4
Professional Killer's Blast Shot animation - too slow?
Character Name: AlbelV
Account ID: 4113282
Device(optional):
Estimate Time of Problem: anytime
Problem Detail:
Professional Killer's attack animation seems to take too long when he is casting his first skill? It is the slowest among my heroes at the moment. Considering that he is an agility hero, is this suppose to be the case?
Please let me know the conclusion after uCool has reviewed the hero.
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Iron Member
Contributor Level 1
- Rep Power
- 4
Raid error
Server
ld curse
Character Name: sou
Account ID: 2189830
Device(optional): iphone 5s ios 7.1.2
Estimate Time of Problem: every raid(since 3 days ago)
Problem Detail: every time i raid for the first time or the second time in chap7 and/or chap8, always eror that i can only raid one time each chapter because the other one always quiting by no reason.. Although im already killed the enemy its not completed because its quiting by no reason .. Pls fix this.. And this happening not only me
Sorry for bad english
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- Rep Power
- 4
Game Freeze
Server: Admiral
Name: Arakan
ID: 1054064
Device: Iphone 5
Time: just happened after recent update
Issue: Game freezes when I try to open a chest in the "Chests" area.
Last edited by Arakan; 10-24-2014 at 10:50 AM.
Reason: Adding in my device
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- Rep Power
- 4
arena
Server: 24 ice mage
Character Name: freezy
Account ID: 3714400
Device(optional): samsung
Estimate Time of Problem:21-10-14 around 12:00
Problem Detail:
somebody challenged me in arena and it said he won
so i watched the replay and my heroes were still standing and he was dead
now i lost some ranks and points from this

gratz
freezy
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Iron Member
Contributor Level 2
- Rep Power
- 4
Lost Skill Points and Gold
Server: Warrior Monk
Character Name: Ridikyool
Account ID: 4180384
Device(optional): Android
Estimate Time of Problem: Between 10:00 PM PST and 12:30 AM PST on Oct 24th/25th
Problem Detail: The game kept incorrectly showing me that I had available skill points. I would purchase them then minutes later I would have another 7 ready to purchase. I went through a considerable sum of gold doing this and when I restarted my phone to see if that would fix it I came back and all of the hero skills (Poisoned One and Depths Voice) I had purchased were gone and so was my gold. Please return either the gold or the skills. Thank you.
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Iron Member
Contributor Level 1
- Rep Power
- 4
lost account
Server:s15 bear warrior
Character Name: timothy
Account ID: forgot
Device(optional): android
Estimate Time of Problem:
Today
Problem Detail: just updated my heroes charge. When I start the game it start all over again to tutorial in the newest server. When I check my old server, s15 theres still no saves. I didnt remember connecting to either google or fb. What can I do to retrieve my lost account?
Last edited by macncheese; 10-25-2014 at 12:42 PM.
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- Rep Power
- 4
problem
Server: 26 pilot
Character Name: Byza
Account ID: 39527**
Device(optional): Iphone 3gs 16gb
Estimate Time of Problem: systematically
Problem Detail: constantly throws out of the game every 5-10 minutes, please check for earlier thanks.
Last edited by byza; 11-23-2014 at 12:19 PM.
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Silver Member
Contributor Level 4
- Rep Power
- 7
Game issue
Server:death mage
Character Name: Jayze
Account ID:3124786
Device(optional):iPhone 6+
Estimate Time of Problem:5.50am Sydney time
Problem Detail: was in the middle of a guild raid and the game stopped and went in reverse. As a result I lost the opportunity to break the server record which I currently hold. Now when I click on anything it flashes up for a micro second then goes back to the main screen
Thank you
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- Rep Power
- 4
Account transfer
Server: Pilot
Character Name: Skyseeker
Account ID: 4020195
Device(optional): Android
Estimate Time of Problem: Now
Problem Detail: I would like to transfer my account to my New Iphone
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- Rep Power
- 4
I've lost all my account
Character Name: epsyy
Account ID: ????
Device(optional): Android(galaxy s4)
Estimate Time of Problem: 26/10/2014
Problem Detail: I would like to transfer my account to my New Iphone
Last edited by epsyy; 10-26-2014 at 11:32 PM.
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