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Thread: Read Me First!

  1. #46

    Gold lost

    Server:Chaplain

    Character Name: Rune Raiders

    Account ID:1305118

    Device(optional): iphone 5

    Estimate Time of Problem: around 40 minutes ago

    Problem Detail: upgraded skills on my chaplain. An error occurred (something like "unable to upgrade skills") and no upgrades were made but my gold was spent. Thank you in advance

  2. #47

    Join Date
    Oct 2014
    Posts
    4
    Rep Power
    3

    Game bug

    Server: 28 - Warrior Monk

    Character Name:th truemilk

    Account ID:4171099

    Device(optional): Samsung s5

    Estimate Time of Problem: around 30 mins ago

    Problem Detail: In the stage "The flooded cavern" at chapter 4- normal, i got kicked out to the stage selection when it come to the third phase, some other stages seem normal though, pls help me
    Update : not just the "flooded cavern" stage but also other stages as well, i always got kicked out at the third phase.
    Last edited by Vulcan44; 10-21-2014 at 01:03 PM. Reason: update

  3. #48
    Iron Member Contributor Level 2
    Join Date
    Oct 2014
    Posts
    18
    Rep Power
    3

    Depths of the Cave Issue

    Server: 28 - Warrior Monk

    Character Name: Ridikyool

    Account ID: 4180384

    Device(optional): Samsung Galaxy S5

    Estimate Time of Problem: Now/Continuous

    Problem Detail: In normal campaign mode, during the "Depths of the Cave" battle (which is in Chapter 4 and comes right after "The Flooded Cavern") my team is being sent back to the home screen every time I get to the third wave. I have tried different combinations of heroes but it continues to happen. I am unable to progress in the campaign as a result. Please help.

  4. #49
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Location
    London
    Posts
    5
    Rep Power
    3

    Exclamation Black screen

    Does anybody have the same problem as I? today it was an upgrade but after i upgraded the game don't start anymore. its only black screen??

  5. #50

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    3

    Lag/Delay Issues

    Server: Warrior Monk
    Character Name : foil
    Account ID: 4186973
    Device: PC AMD FX 8350 4.0 GHz, NVidia Geforce GTX 780 (Running Andy Android Emulator, its ok, i use it for other games without any problem)

    I'm having serious lag/delay issues em almost every screen in the game. Specialy in the heroe's details screen. When equip an item anytime, it takes forever to show those sparks animation.

    I'm used to play games in this Emulator for like 4 months withou any lag issue. Actually, it work better than my phone (Moto G). But in this game, it seems to have serious performance issues.

    I've already contacted the Andy support also. Just please, check if the problem isn't with some code of yours, or any bad optimization.

    Thank you.

  6. #51
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    5
    Rep Power
    3

    Professional Killer's Blast Shot animation - too slow?

    Character Name: AlbelV

    Account ID: 4113282

    Device(optional):

    Estimate Time of Problem: anytime

    Problem Detail:
    Professional Killer's attack animation seems to take too long when he is casting his first skill? It is the slowest among my heroes at the moment. Considering that he is an agility hero, is this suppose to be the case?

    Please let me know the conclusion after uCool has reviewed the hero.

  7. #52
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    8
    Rep Power
    3

    Raid error

    Server ld curse

    Character Name: sou

    Account ID: 2189830

    Device(optional): iphone 5s ios 7.1.2

    Estimate Time of Problem: every raid(since 3 days ago)

    Problem Detail: every time i raid for the first time or the second time in chap7 and/or chap8, always eror that i can only raid one time each chapter because the other one always quiting by no reason.. Although im already killed the enemy its not completed because its quiting by no reason .. Pls fix this.. And this happening not only me

    Sorry for bad english

  8. #53

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    3

    Game Freeze

    Server: Admiral

    Name: Arakan

    ID: 1054064

    Device: Iphone 5

    Time: just happened after recent update

    Issue: Game freezes when I try to open a chest in the "Chests" area.
    Last edited by Arakan; 10-24-2014 at 10:50 AM. Reason: Adding in my device

  9. #54

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    3

    arena

    Server: 24 ice mage

    Character Name: freezy

    Account ID: 3714400

    Device(optional): samsung

    Estimate Time of Problem:21-10-14 around 12:00

    Problem Detail:
    somebody challenged me in arena and it said he won
    so i watched the replay and my heroes were still standing and he was dead

    now i lost some ranks and points from this

    Click image for larger version. 

Name:	heroes charge.jpg 
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ID:	1432



    gratz

    freezy

  10. #55
    Iron Member Contributor Level 2
    Join Date
    Oct 2014
    Posts
    18
    Rep Power
    3

    Angry Lost Skill Points and Gold

    Server: Warrior Monk

    Character Name: Ridikyool

    Account ID: 4180384

    Device(optional): Android

    Estimate Time of Problem: Between 10:00 PM PST and 12:30 AM PST on Oct 24th/25th

    Problem Detail: The game kept incorrectly showing me that I had available skill points. I would purchase them then minutes later I would have another 7 ready to purchase. I went through a considerable sum of gold doing this and when I restarted my phone to see if that would fix it I came back and all of the hero skills (Poisoned One and Depths Voice) I had purchased were gone and so was my gold. Please return either the gold or the skills. Thank you.

  11. #56
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    5
    Rep Power
    3

    lost account

    Server:s15 bear warrior

    Character Name: timothy

    Account ID: forgot

    Device(optional): android

    Estimate Time of Problem:
    Today
    Problem Detail: just updated my heroes charge. When I start the game it start all over again to tutorial in the newest server. When I check my old server, s15 theres still no saves. I didnt remember connecting to either google or fb. What can I do to retrieve my lost account?
    Last edited by macncheese; 10-25-2014 at 12:42 PM.

  12. #57

    Join Date
    Oct 2014
    Posts
    2
    Rep Power
    3

    problem

    Server: 26 pilot

    Character Name: Byza

    Account ID: 39527**

    Device(optional): Iphone 3gs 16gb

    Estimate Time of Problem: systematically

    Problem Detail: constantly throws out of the game every 5-10 minutes, please check for earlier thanks.
    Last edited by byza; 11-23-2014 at 12:19 PM.

  13. #58
    Silver Member Contributor Level 4
    Join Date
    Oct 2014
    Posts
    92
    Rep Power
    7

    Game issue

    Server:death mage

    Character Name: Jayze

    Account ID:3124786

    Device(optional):iPhone 6+

    Estimate Time of Problem:5.50am Sydney time

    Problem Detail: was in the middle of a guild raid and the game stopped and went in reverse. As a result I lost the opportunity to break the server record which I currently hold. Now when I click on anything it flashes up for a micro second then goes back to the main screen



    Thank you

  14. #59

    Account transfer

    Server: Pilot

    Character Name: Skyseeker

    Account ID: 4020195

    Device(optional): Android

    Estimate Time of Problem: Now

    Problem Detail: I would like to transfer my account to my New Iphone

  15. #60

    Join Date
    Oct 2014
    Posts
    3
    Rep Power
    3

    I've lost all my account

    Character Name: epsyy

    Account ID: ????

    Device(optional): Android(galaxy s4)

    Estimate Time of Problem: 26/10/2014

    Problem Detail: I would like to transfer my account to my New Iphone
    Last edited by epsyy; 10-26-2014 at 11:32 PM.

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