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Thread: Read Me First!

  1. #31

    Join Date
    Oct 2014
    Posts
    4
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    Angry Problems

    Server: 11 Old Curse

    Character Name: Tigris

    Account ID: 2158599

    Device(optional): Samsung Galaxy S Advance gt-i9070

    Estimate Time of Problem: less than 1 hour ago

    Problem Detail: First of all after the version:1.2.3.44 sometimes it keeps refresh and disconnect me...i checked and its not internet problem or modem or wi-fi...Second at Guild Raid Instances as i was challenging and i was on fight it suddenly drop me out of fight and got me back to champion select...i checked that my 1/2 try got used but the damage i caused havent got counted...so it was 1 waste raid...i didnt get the gold and the items i was supposed to take too...plz fix those 2 issues...(note:the problem with the raid instance was on version 1.2.3.43 too so its not new problem)

  2. #32
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    10
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    3

    Problem login

    Name.: GreekForce
    Email. Kostantinosandreadis@Gmail.com

    I cannot login failed to connect the server...

  3. #33

    Join Date
    Oct 2014
    Posts
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    Same here...

  4. #34

    Join Date
    Oct 2014
    Posts
    1
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    3
    Server: Machinist

    Character Name: Mutants

    Account ID:i don't remember

    Device(optional): samsung s3

    Estimate Time of Problem: about 30 minutes

    Problem Detail: when i try to enter game the server crashes and goes back to server upload

  5. #35
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    9
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    3

    How to switch account different device

    Server: ( 9 ) Swordsmaster

    Character Name:PlayToWinOnly

    Account ID:1915705

    Device(optional): iPad 1 iOS 5.1.1

    Estimate Time of Problem: Every 5 mins

    Problem Detail: I got kick out of Heroes charge every 5min... The other thing is that i do not have any way of linking my account to facebook as it does not appear in the option. Attached is the SS of my in-game app.

    Is there another way to transfer my current account to another device? Via iCloud or iTunes? Kindly revert asap. Thanks.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  6. #36
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    7
    Rep Power
    3

    No Help?

    Server: S21

    Character Name: TheMars

    Account ID: 3497283

    Device(optional): Android

    Estimate Time of Problem: 08/10/2014 (arena finished time)

    Problem Detail: I try to take the top 5 and i did not receive result of arena


    Thank you

  7. #37

    Join Date
    Oct 2014
    Posts
    4
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    3

    Battle freeze unless hero skill is activate Galaxy Tab S

    Server: Psychopath

    Character Name: Warsongs

    Account ID: 1595604

    Device(optional): tablet Galaxy Tab S 10.5(SM-T805). Android 4.4.2

    Estimate Time of Problem: 13:00

    Problem Detail: On this tablet only every time a hero skill is fully charged(to be activated) battle freezes and can only be unfrozen by activating the hero skill. In pvpbattle this blocks the battle completely. probably related to the new device not being fully supported by the application.

    Thanks

  8. #38

    Unhappy Help me!

    Server: 7.Psychopath

    Character Name: D2plzgogame

    Account ID: 1633931

    Device(optional): iphone 5

    Estimate Time of Problem:10/10/2014 (less then one hour ago)

    Problem Detail:I donate for Monthly Card .And she didn't came to my account, and my VIP rank didn't move too.

  9. #39

    Join Date
    Oct 2014
    Posts
    2
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    3

    october promotion

    Server: 19 frost mage
    Account id: 3221023
    Name: mizerie

    On 09.10.2014 I purchase the 4.99 usd package and I didnt get the 15 arcane sapper's soul stones.
    Can you help me?

  10. #40
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    2
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    Angry this cant be luck

    Server(s): Mountain

    Character Name(s): kyle

    Account ID(s): 3643796

    Device(s): nexus 4

    Estimate Time of Problem: 2 days ago

    Problem Detail: droped items from gold chest, ı can get only ıtems from gold chest, there is a lot of players who have get a lot of awsome heroes but ı can get only absurd items, ı opened lıke 15 gold chest (droped ıtems lıke war axe, 3 hero soulstone...) i want 1 good hero nothıng more...

  11. #41
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
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    3

    Lost crystals and energy refresh

    This is the second time gems mysteriously vanished. The first time was a week or so ago, 400-500 disappeared, today 200-300.

    It also said that I refreshed my energy 4 times when I only did it 3 times. If I accidentally hit it twice, I certainly did not receive the energy.

    Account name: Mojo13
    Server: Shaman
    ID: 2544847
    Device: Nexus 7
    When: within the last 2 hours
    Brief description: lost 200-300 crystals, says I refreshed energy 4 times when I only did 3

  12. #42

    Join Date
    Oct 2014
    Posts
    1
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    3

    lost account due to device reset

    Server: unknown
    Name: Niles
    Account id:unknown
    Device: Samsung galaxy s4
    Date/time of problem: 10/15/2014, evening ish (I wanna say around 9 or 10), GMT+9
    Details: factory reset my device, lost my account. Tried connecting to Facebook prior to reset and then connecting to Facebook again after to restore my game data but that didn't work
    Last edited by niles678; 10-16-2014 at 01:45 AM. Reason: incomplete

  13. #43

    Join Date
    Oct 2014
    Posts
    2
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    3

    Refund request

    Server: 26 Pilot

    Character Name: Test

    Account ID: 3922728

    Device: Nexus 5

    Estimate Time of Problem: about 2pm to 4pm CEST

    Problem Detail: Today I accidentally bought a 'Charges of Shadow Wardens Level 2' for some 300ish diamonds (can't remember the exact value) when my phone slipped out of my hand and I'd like to ask you if you could delete the item and refund the diamonds spent on it since I'm saving up on 10x Gold Chest.

  14. #44
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    9
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    3

    Lost my account......

    [QUOTE=Allen;27180][COLOR="#0000FF"]Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this thread so that we can help you more intensively and more effectively! We will be starting to merge new in-game issue posts to this thread due to this change.

    Server: 20 Mystic

    Character Name: Sň

    Account ID: 3326727

    Device(optional): Iphone 5

    Estimate Time of Problem:2 hours

    Problem Detail: my friend log in my game center and play the game, now i cant log in my acc , i try many ways but notthing, im lc 47 vip 3 , i dont want to lose exp ( plzz help me


    Thank you! We appreciate your understandind
    Thanks a ton.s
    Last edited by icebergs; 10-19-2014 at 03:17 AM. Reason: Notthing

  15. #45

    Join Date
    Oct 2014
    Posts
    1
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    3

    Post Binding accounts

    Character Name: SmellyPoo

    Account ID: 4079789

    Device(optional): Nexus 7 and also Samsung S4

    Estimate Time of Problem: now/continual

    Problem Detail:
    i originally downloaded and installed the game on my Android S4 but then started to play on my Nexus 7 tablet.
    I have progressed quite far on my Tablet but the phone accuont is still level 1.

    Is there any way i can move my Android tablet account to my Phone account.

    Samsung GS4
    Character name: SmellyPoo
    Account ID: 4014253

    can you please change this to my tablet account.

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