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Thread: Read Me First!

  1. #16

    code

    Baothien2512

  2. #17

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    4

    Unhappy Please Help!

    Server:Executioner

    Character Name: Raffaelo

    Account ID: 2913296

    Device(optional): iPhone 5S

    Estimate Time of Problem: 2 or 3 days ago
    Problem Detail: i bought the Golden Package of Gems (Hot!)(One Time offer) for 89,99 and didnt get all the gems, it should be 29200 but i only get 18200 or 19200 i dont know it right now anymore its a few days ago please help me out! i really like your game and loves to play it but i cant live with that..

  3. #18
    Server: old curse

    Character Nameeviosity

    Account ID:2138757

    Device(optional):ios

    Estimate Time of Problem:

    Problem Detail:My monthly card has disappeared and i have had to buy a new one. i have gems missing from missing card and gems don't always get gems added. please help.

  4. #19

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    4
    Server: Psychopath 7
    Charaster Name: Db9k
    Accound ID: 1715992
    Device (optional): IPhone 5
    Estimate Time of Problem: 1.10.14 about 10:00 GTM+4
    Problem Detail: I did nit receive gems.I paid on 1.10.14 about 10:00 GTM+4 . And my VIP rank didn`t move too.
    Thank you.

  5. #20

    lost gold

    Server: 16 windrunner

    Character Name: sờ tm

    Account ID:2874108

    Device(optional): sky a830s

    Estimate Time of Problem: 8h-9h am

    Problem Detail: lost gold when i add points to hero's skill. skill is not added but my gold is lost
    Last edited by storm6666; 10-04-2014 at 03:36 PM.

  6. #21
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    10
    Rep Power
    4

    Constant disconnect

    Server: 1, Cleric

    Character Name: Raktor

    Account ID: 3004731

    Device(optional): Android

    Estimate Time of Problem: 4-10-14 and onwards

    Problem Detail: I keep getting disconnected around 1 minute after i start any battle. I loose the stamina from entering battles and dont get any reward. Game just shuts down and i have to start it up again.

  7. #22

    Join Date
    Sep 2014
    Posts
    2
    Rep Power
    4
    Server:15 Bear Warrior

    Character Name:Soso

    Account ID:2692836

    Device(optional): iphone4

    Estimate Time of Problem:09-24-2014

    Problem Detail:After the new mobile phone looks new character is replaced
    I want to find the character of the existing.

  8. #23

    Join Date
    Oct 2014
    Posts
    1
    Rep Power
    4
    Server: 15 Bear Warrior
    Character: Vobla
    Account ID: 2763029
    Device: IPad

    Problem time: 5 October 2014 at 2:00 am appx.

    I paid for a Monthly Card, with the inn-app purchase but I still have not got nor diamonds neither VIP status.

  9. #24

    Join Date
    Oct 2014
    Location
    Turkey
    Posts
    2
    Rep Power
    4

    Monthly Card

    Server: Ferryman

    Character Name: Bykaanx

    Account ID: 2030696

    Device(optional): iPhone 4s

    Estimate Time of Problem: 03.10.2014 07:50 AM

    Problem Detail: Monthly Card
    I did not purchase currently active. I need your help.

    Thank you!

  10. #25
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    6
    Rep Power
    4

    arcane sapper

    Server: psychopath

    Character Name: Psychrow

    Account ID: 1754918

    Device(optional): Xperia C

    Estimate Time of Problem: around 5-7am, oct 7

    Problem Detail: When I got my arcane sapper, his ulti didnt do anything but do the blink, no damage done. Please fix

  11. #26
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Location
    dire 1st tower
    Posts
    7
    Rep Power
    4

    Unhappy

    Server: Death Mage

    Character Name: Thierry

    Account ID: 3112628

    Device(optional): Samsung Galaxy Note II

    Estimate Time of Problem: yesterday

    Problem Detail: Lost almost 600 gems got 1000+ gems then when ive logged in its already 600 gems..

    pls help m

  12. #27

    Join Date
    Oct 2014
    Posts
    3
    Rep Power
    4

    crusade bugged on me

    Quote Originally Posted by Allen View Post
    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this thread so that we can help you more intensively and more effectively! We will be starting to merge new in-game issue posts to this thread due to this change.

    Server: 21 brute

    Character Name: God mode

    Account ID:

    Device(optional): Samsung galaxy note 3

    Estimate Time of Problem: 2 hours

    Problem Detail: crusade is bugged, it says I have bad connection every time I try and play it. Everything else in the game is fine.


    Thank you! We appreciate your understanding!
    Name is God Mode
    Server 21 brute
    Account I'd I don't know
    Device Samsung galaxy note 3
    Estimate time of problem 2 hours
    problem detail the crusade is bugged, it's tells me I have bad connection when I try and play it. Everything else is fine, but the crusade. What do I do?

  13. #28

    pls help my brute

    Server mystic

    Neverwinter

    3377548

    Last update

    Hi ember, pls helpme, becaue my BRUTE was lagging my account when using his super skill(axe of elimination) this was happen last after the last patch thank u

  14. #29
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    7
    Rep Power
    4

    arena problem

    Server: S21

    Character Name: TheMars

    Account ID: 3497283

    Device(optional): Android

    Estimate Time of Problem: yesterday night (arena finished time)

    Problem Detail: I try to take the top 5 and i did not receive result of arena


    Thank you

  15. #30
    Iron Member Contributor Level 1
    Join Date
    Oct 2014
    Posts
    7
    Rep Power
    4

    Help Help

    no one solve my problem?

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