Read Me First!

[baothien2512]

Baothien2512

[Tribasic]

Server:Executioner

Character Name: Raffaelo

Account ID: 2913296

Device(optional): iPhone 5S

Estimate Time of Problem: 2 or 3 days ago
Problem Detail: i bought the Golden Package of Gems (Hot!)(One Time offer) for 89,99€ and didnt get all the gems, it should be 29200 but i only get 18200 or 19200 i dont know it right now anymore its a few days ago please help me out! i really like your game and loves to play it but i cant live with that..

[Deviosity]

Server: old curse

Character Nameeviosity

Account ID:2138757

Device(optional):ios

Estimate Time of Problem:

Problem Detail:My monthly card has disappeared and i have had to buy a new one. i have gems missing from missing card and gems don't always get gems added. please help.

[Db9k]

Server: Psychopath 7
Charaster Name: Db9k
Accound ID: 1715992
Device (optional): IPhone 5
Estimate Time of Problem: 1.10.14 about 10:00 GTM+4
Problem Detail: I did nit receive gems.I paid on 1.10.14 about 10:00 GTM+4 . And my VIP rank didn`t move too.
Thank you.

[storm6666]

Server: 16 windrunner

Character Name: sờ tôm

Account ID:2874108

Device(optional): sky a830s

Estimate Time of Problem: 8h-9h am

Problem Detail: lost gold when i add points to hero's skill. skill is not added but my gold is lost

[raktor]

Server: 1, Cleric

Character Name: Raktor

Account ID: 3004731

Device(optional): Android

Estimate Time of Problem: 4-10-14 and onwards

Problem Detail: I keep getting disconnected around 1 minute after i start any battle. I loose the stamina from entering battles and dont get any reward. Game just shuts down and i have to start it up again.

[ahrrhd]

Server:15 Bear Warrior

Character Name:Soso

Account ID:2692836

Device(optional): iphone4

Estimate Time of Problem:09-24-2014

Problem Detail:After the new mobile phone looks new character is replaced
I want to find the character of the existing.

[Vobla]

Server: 15 Bear Warrior
Character: Vobla
Account ID: 2763029
Device: IPad

Problem time: 5 October 2014 at 2:00 am appx.

I paid for a Monthly Card, with the inn-app purchase but I still have not got nor diamonds neither VIP status.

[bykaanx]

Server: Ferryman

Character Name: Bykaanx

Account ID: 2030696

Device(optional): iPhone 4s

Estimate Time of Problem: 03.10.2014 07:50 AM

Problem Detail: Monthly Card
I did not purchase currently active. I need your help.

Thank you!

[psychrow]

Server: psychopath

Character Name: Psychrow

Account ID: 1754918

Device(optional): Xperia C

Estimate Time of Problem: around 5-7am, oct 7

Problem Detail: When I got my arcane sapper, his ulti didnt do anything but do the blink, no damage done. Please fix

[MayMayPomPom]

Server: Death Mage

Character Name: Thierry

Account ID: 3112628

Device(optional): Samsung Galaxy Note II

Estimate Time of Problem: yesterday

Problem Detail: Lost almost 600 gems got 1000+ gems then when ive logged in its already 600 gems..

pls help m

[killerad]

Welcome to Customer Support!
If you have any in-game problem, please follow the example below and post your problem under this thread so that we can help you more intensively and more effectively! We will be starting to merge new in-game issue posts to this thread due to this change.

Server: 21 brute

Character Name: God mode

Account ID:

Device(optional): Samsung galaxy note 3

Estimate Time of Problem: 2 hours

Problem Detail: crusade is bugged, it says I have bad connection every time I try and play it. Everything else in the game is fine.


Thank you! We appreciate your understanding!

Name is God Mode
Server 21 brute
Account I'd I don't know
Device Samsung galaxy note 3
Estimate time of problem 2 hours
problem detail the crusade is bugged, it's tells me I have bad connection when I try and play it. Everything else is fine, but the crusade. What do I do?

[sevionlunagal]

Server mystic

Neverwinter

3377548

Last update

Hi ember, pls helpme, becaue my BRUTE was lagging my account when using his super skill(axe of elimination) this was happen last after the last patch thank u

[pkny90]

Server: S21

Character Name: TheMars

Account ID: 3497283

Device(optional): Android

Estimate Time of Problem: yesterday night (arena finished time)

Problem Detail: I try to take the top 5 and i did not receive result of arena


Thank you

[pkny90]

no one solve my problem?