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Thread: Read Me First!

  1. #856
    Iron Member Contributor Level 1
    Join Date
    Jun 2015
    Posts
    8
    Rep Power
    6

    Event problem cant purchase in super sale shop.

    [QUOTE=Allen;27180][COLOR="#0000FF"]Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server: 214

    Character Name: {G} BIN
    Account ID:28780411

    Device(optional): VIP LEVEL 13

    Estimate Time of Problem: THE EVENT STILL REQUIRE TEDDY BEAR FOR PURCHASING INSTEAD OF FLOWERS.

    Problem Detail: I JUST HAVE A NEW EVENT TODAY, I THINK THIS IS A BUG. YOU NEED TO FIX AS SOON AS YOU CAN. WE JUST START TO ENJOYING THIS EVENT, DONT JUST LET US DOWN.

  2. #857
    New Comers
    Join Date
    Jun 2018
    Posts
    2
    Rep Power
    3
    Server:213

    Character NameieFJ and all my guild members

    Account ID:

    Device(optional): android

    Estimate Time of Problem:today

    Problem Detail:i dont recieve any guild tournament rewards

  3. #858
    New Comers
    Join Date
    May 2017
    Posts
    1
    Rep Power
    4
    Server 74
    Kingram
    ID: 11132730
    Android
    Cannot log into test server

  4. #859
    New Comers Contributor Level 1
    Join Date
    Jun 2018
    Posts
    4
    Rep Power
    3
    Conta nova :
    servidor 215
    Nivel de equipe: 1
    nick name: Flora-el
    Id da conta: 28901784

    CONTA ANTIGA
    Servidor: 7 ou 17. Nao me recordo exatamente qual dos dois
    Nivel de equipe 79
    ID da conta 3015976
    Nome do personagem: mizikage

    detalhe do problema. fui acessar em outro dispositivo e sem querer vinculei a conta lvl 1 em cima da do lvl 79

  5. #860
    New Comers
    Join Date
    Jul 2018
    Posts
    1
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    3
    Hola..
    Tengo un problema... el campeon Angelyne no puedo usar la tercera habilidad... no se si es cosa de mi juego q estara bug o es la aplicacion en si...

  6. #861
    New Comers
    Join Date
    Aug 2018
    Posts
    2
    Rep Power
    3
    I love HA but the game keepa on freezing.. During hero selection I cannot select any hero. I end up restarting my phone and then when Im back to the match a hero is already select which is ok but the hero doesnt have the runes power... I ended up lossing the game.I hope you guys can fix this. My ID: 3815316

  7. #862
    New Comers
    Join Date
    Jun 2018
    Posts
    4
    Rep Power
    3
    Здравствуйте! Я с 200 сервера , персонаж (ק) Kidon. На Andoid ,ID 27311003.
    Уже примерно неделю у меня проблемы с соеденением во время игры и когда пыташься перезапустить игру, даже на соединении wifi .
    Last edited by Kidon; 10-23-2018 at 07:15 AM. Reason: Добавление ID

  8. #863
    New Comers
    Join Date
    Jan 2019
    Posts
    1
    Rep Power
    2
    Добрый день,проблема с крестовым походом,уже четвертый день подрят,на легком на трудном без разницы,виснет вся игра когда я захожу в локацию,подскажите что делать я сделаю. Сервер Perrin 70,мой ник E.D.K 1st-id 13012868

  9. #864
    New Comers
    Join Date
    Jan 2019
    Posts
    2
    Rep Power
    2
    The game constantly downloads the update on the iPhone. what should I do?

  10. #865
    New Comers
    Join Date
    Feb 2019
    Posts
    1
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    2
    Server :Europa
    Character name :2Stijena
    Account ID:27469403
    Device :Sony xperia x compact, 8.0 android
    Estimate time of problem: last 8 hours 8 th of February
    Problem detail :
    Hello!
    This morning my character reached lvl 36.
    Then I when I finished my royal battle with victory I quit the game.
    Now I notice for last 3 hours im still lvl 35 don't know why... Please help... I think I'm not getting XP points my status bar is always on let's say 90-95%...

  11. #866
    New Comers
    Join Date
    Mar 2019
    Posts
    2
    Rep Power
    2
    Server: 10

    Character Name: BuzzZeal

    Account ID: 2025350

    Device(optional): iPhone 8

    Estimate Time of Problem: few minutes ago

    Problem Detail: When I forge the item “Nibelungen Ring”,the app use TWO “Frost Staff”,not only one like shows in the forge page

  12. #867
    New Comers Contributor Level 1
    Join Date
    Jun 2018
    Posts
    4
    Rep Power
    3
    Servidor : 17

    Nome do personagem: mizikage

    ID da conta: 2016967

    Estimativa Tempo do problema: 8h

    Detalhe do problema:
    Hoje pela manhã eu comprei o pacote
    Da dama inevitável que custa 30000 diamantes e depois fui ativar ele e nada aconteceu. O pacote sumiu junto com o personagem e os equipamentos que eram pra vim junto com ela. Reiniciei o jogo varias vezes e nada.

  13. #868
    New Comers
    Join Date
    Nov 2019
    Posts
    1
    Rep Power
    1
    Server: 1 American

    I'm not sure what's the character name but I received her through the super value item chest.

    My account ID is (CaelumCas)

    Galaxy device

    This happened today like around 10:00 am, I signed in and recieved my daily check in which was the super value item chest, then I proceeded to open it and I got a hero but when I went to use her she was not available.

  14. #869
    New Comers
    Join Date
    Jan 2020
    Posts
    1
    Rep Power
    1
    Вылетает игра при входе с гугл все нормально но потом пишет сервисы гугл не найдены и при сражении происходит вылет игры и так постоянно после обновления.

  15. #870
    New Comers
    Join Date
    Jan 2020
    Posts
    4
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    1
    it's been 4 times i try to post a message on this forum, but none of my posts have appeared. everything seems to be going right but it doesn't work for me. ;(
    Never the worse, I'll let it go. anyway, I'm tired of all these damn bugs and especially this last bad trick that I and all my guild players are encountering.
    the game crashes and everything goes wrong, all because of an icon of weird and unknown heroes in the war of the gods.
    for me, it's over. if I ever come back to this game, it will be I hope when this damn bugs will be gone, otherwise, adios.

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