Page 15 of 58 FirstFirst ... 5131415161725 ... LastLast
Results 211 to 225 of 867

Thread: Read Me First!

  1. #211

    Join Date
    Oct 2014
    Posts
    2
    Rep Power
    6

    Lost team experience.

    Server: Emberstar

    Character Name: ŪMarius

    Acount Id: 1189667

    Device: Samsung Galaxy Note 3

    I just check team experience and now have 8400/16000 and in the morning after done daily quests have like 9400/16000. Please check how i lost 1000 team experience, maybe more becouse done more team experience from morning until now, cose is not right. Think was happen after patch 1.7 come.

    Thank you
    Last edited by M4M; 01-19-2015 at 05:07 PM. Reason: more to say

  2. #212
    New Comers
    Join Date
    Jan 2015
    Posts
    2
    Rep Power
    5

    Time zone issue

    I started to play Heroes Charge when I have been in Thailand.

    Now I am in Newcastle, United Kingdom for education

    Could you change the Thai time zone to The UK time zone please.

    My account information:

    Character Name: Jaiz
    Account ID: 10008338
    Server Name: 65 - Sarra
    Device(optional): LG G3
    Problem Detail: Change timezone GMT+7 to GMT+0.00

    Thanks,
    Jaiz

  3. #213
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    6
    Rep Power
    5
    Server: S62

    Character Name: JoseL

    Account ID: 9640422

    Estimate Time of Problem: After newest patch, about 6PM (GMT +7)

    Problem Detail: I don't recive any gladiator coins for successful defend 6-7 fights in arena. Pls check !!

  4. #214

    Failed to update the game.

    I don't know any of my info because I have only been playing for two days. I played for the first half of today fine but now when I try to log on it says failed to update the game and ask if I want to retry. If I say yes it just gives me the same message. Uninstalled the game and reinstalled it. Same problem.

    **looked through the forums and found that you said to download free VPN. this fixed the problem for me thanks.**

  5. #215
    New Comers Contributor Level 1
    Join Date
    Jan 2015
    Posts
    5
    Rep Power
    5

    HELP! Tablet has bricked, how can I get my teams on my new tablet?

    Server:

    Character Name: kadersin

    Account ID: ?

    Device(optional): Nexus 7

    Estimate Time of Problem: 2 days ago (Jan 20)

    Problem Detail:
    My tablet has died and I cannot recover anything on it. I want to re-install Heroes Charge on my new tablet, but I really want to have my game progress back. Is is possible that my Teams information are living on your servers?

    Thanks for the help!

  6. #216
    New Comers
    Join Date
    Jan 2015
    Posts
    2
    Rep Power
    5

    Transferrign acct through game center didn't work.

    I have just purchased a new device and want to have my old information for Heroes Charge linked/changed properly so I can play my team again and not have to start over. I've tried the "Game Center" link many times and it never helps.

    My info:

    OLD ACCOUNT (One I would like to play)

    Nickname: FartLordz69
    Account ID: 7927526
    Team Level: 45
    Server: 54 Arrec
    Device: iPhone 4s

    NEW ACCOUNT (Need information transfered to this one)

    Nickname: Aerochocolat
    Account ID: 10541259
    Team Level: 1
    Server: 54 Arrec
    Device: iPhone 5s

    Please let me know if you need anything else. Thank you for your assistance.

  7. #217
    New Comers
    Join Date
    Jan 2015
    Location
    FRANCE
    Posts
    3
    Rep Power
    5

    Stuck at Ucool image

    Hi !

    Server: 47 Quinnard

    Character Name: Nikichan

    Account ID: 6716432

    Device(optional): Iphone 4 IOS 6.1.3

    Estimate Time of Problem: 2 days (today is the second one)

    Problem Detail: Everytime i click on heroes charge icon and image UCOOL appears, it forcefullcy close after 10 sec. On the image Ucool, it starts the music of Heroes Charge but it immediately closes after. I upgrated the version 1.7 2 days ago and succeed when I tried to login just 10min after. The next morning, i cannot go more than the image Ucool.

    What do i have to do ? Upgrate my Iphone to the new Ios ? Or delete the game and reinstaller it ?
    Thank you for your help !

  8. #218

    Join Date
    Jan 2015
    Location
    Indonesia
    Posts
    4
    Rep Power
    5
    Hi, I got some problem to fix.

    Server(s): 59 - Ghost Ship

    Character Name(s): IND_Heaven

    Account ID(s): 9217359

    Device(s): Xperia Z

    Estimate Time of Problem: less then 30 minutes ago

    Problem Detail: My brother play HC HD in his device not logging into Gmail, because in normal HC I've linked my account to my brother device (Xperia Z) to top up. After my account successful linked to my brother device, everytime my brother log in into game pop up showed like "Are you sure want to connect to ID IND_Tyr Account ID : 9217328 (which my account is) and your data will be replaced (something like that)" again and again but he keep press Cancel to play into his account and avoid data loss.
    I've tried link my account to another device for top up but I can't (Im using Iphone 5). "Already Linked! You can only link once." in a device link page. So, I let my account still into my brother device.
    Accidentally tonight, he press the wrong button and he lost his Account (IND_Heaven) and always login into my Account (IND_Tyr) in his device.
    Please Help.

    Please fix this asap we're enjoy playing this game together. Sorry for my bad english, Thank You~!

    My Brother Account : IND_Heaven (9217359)
    New Gmail : burnmyhead.ade@gmail.com

    Note : The first picture show my brother Account ID (Not the latest one), and the second picture is the latest info I check on my guild.
    Click image for larger version. 

Name:	10934740_1010537885641643_75357248_n.jpg 
Views:	2 
Size:	42.0 KB 
ID:	4002Click image for larger version. 

Name:	asddasdwffff.jpg 
Views:	2 
Size:	82.2 KB 
ID:	4003

  9. #219
    New Comers
    Join Date
    Jan 2015
    Posts
    4
    Rep Power
    5

    Unhappy

    Lost my account due to changing device.

    Server : S15 Bear Warrior

    Character Name : PinkPanda!!

    Account ID : Not So Sure, I think is 2711885 (if not wrong)

    Device(optional): currently using SAMSUNG Note 4

    Estimate Time of Problem : 1Hour Ago

    Problem Detail : Account lost, due to changing device, I Register to Game Center with my new phone before I register with my old phone. In the end, I lost my account.

    Please help me on Recovering my account.

    Currently I have a new account at S15 Bear Warrior,
    ID - 10767793

  10. #220
    New Comers Contributor Level 1
    Join Date
    Jan 2015
    Location
    Sweden
    Posts
    5
    Rep Power
    5

    Can't jump out of my own guild.

    Server: 35 Boaz

    Character Name: Lib3x

    Account ID: 5181113

    Device(optional): Oneplus One (V1)

    Estimate Time of Problem: Last week

    Problem Detail: Last week i made a guild, thought it would be an easy task to invite players, but little did i know it was pretty hard... Later got a request of joining Badboys Guild but as i wanted to get out of my own guild i couldn't... is this a bug or do i have to give it to another player... cuz nobody want's it...
    What do i do?

  11. #221
    New Comers
    Join Date
    Jan 2015
    Posts
    2
    Rep Power
    5
    Quote Originally Posted by Allen View Post
    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server:

    Character Name:

    Account ID:

    Device(optional):

    Estimate Time of Problem:

    Problem Detail:


    Thank you! We appreciate your understanding!
    Sorry, I just read this.

  12. #222
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    8
    Rep Power
    5
    Server: 41 Kelos

    Character Name:ChechInno

    Account ID:5867404

    Estimate Time of Problem:Today 29.01.2015

    Problem Detail:I just want to ask is there some changes in the drop rate in Time Rift, because on the 4 difficulty all i got today was ... 1 time 190000 and the second 135000 and not even one Metal element. Sorry for my bad english ... it is not my native language.

  13. #223

    Join Date
    Dec 2014
    Posts
    3
    Rep Power
    5
    Hello!

    Server: 33 Tyre

    Character Name: Snatch

    Account ID: 4832054

    Device(optional): iphone4s (originally)

    Estimate Time of Problem: 1 week or so from my stupid mistake

    Problem Detail: my problem is that I made the mistake to link the account with another device, a friend`s device that had a google account and it bounded right there, I didn`t knew (no excuses - should of checked the forum) that I can`t enter my account after that and bind it somehow. And the real problem is that my friend wants to play this game also, and now he is stuck on my game. I guess it`s not required to enter my friend`s google account info, but I will do so if needed. Thank you for understanding and sorry for the incovenience. Regards, Robert.

  14. #224
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    14
    Rep Power
    5
    Server: 50 - Rinn

    Character Name: Min1Me4t

    Account ID: 10329053

    Device(optional): iOS

    Estimate Time of Problem:

    Problem Detail:
    Hello. I have a little problem here, i broke my old phone and now i started playing this game on my girlfriends phone but the problem is that now i have 2 accounts on 2 different GameCenter (iOS) accounts and now i want to use this new heroes charge account i have on my girlfriends phone on my own gamecenter account (where i allready have an account) what can i do about it??

  15. #225
    New Comers
    Join Date
    Jan 2015
    Posts
    1
    Rep Power
    5

    Event double coin from crusade issue

    Server : 42 - Nedan

    Character Name : LazdieR

    Account ID : 6048855

    Device(optional) : Samsung Galaxy Grand

    Estimate Time of Problem : Since yesterday (29-01-2015)

    Problem Detail:
    I can't get my double coin from crusade since yesterday. There is event double coin from crusade starting yesterday. I think my account have problem with this event. Please fix it quickly. And I hope I can get compensation about my bonus coin was I didn't got. Because I really need it. And I have already sent email to team support ucool in game before. Also I have finished crusade 15/15 today and yesterday.
    Sorry for my bad english.
    Thanks for your attention!
    Last edited by LazdieR; 01-30-2015 at 04:23 PM. Reason: more information

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •