Read Me First!

[Binhuang0591]

[QUOTE=Allen;27180][COLOR="#0000FF"]Welcome to Customer Support!
If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

Server: 214

Character Name: {G} BIN
Account ID:28780411

Device(optional): VIP LEVEL 13

Estimate Time of Problem: THE EVENT STILL REQUIRE TEDDY BEAR FOR PURCHASING INSTEAD OF FLOWERS.

Problem Detail: I JUST HAVE A NEW EVENT TODAY, I THINK THIS IS A BUG. YOU NEED TO FIX AS SOON AS YOU CAN. WE JUST START TO ENJOYING THIS EVENT, DONT JUST LET US DOWN.

[DieFJ]

Server:213

Character NameieFJ and all my guild members

Account ID:

Device(optional): android

Estimate Time of Problem:today

Problem Detail:i dont recieve any guild tournament rewards

[kingram]

Server 74
Kingram
ID: 11132730
Android
Cannot log into test server

[VLADTEPEES]

Conta nova :
servidor 215
Nivel de equipe: 1
nick name: Flora-el
Id da conta: 28901784

CONTA ANTIGA
Servidor: 7 ou 17. Nao me recordo exatamente qual dos dois
Nivel de equipe 79
ID da conta 3015976
Nome do personagem: mizikage

detalhe do problema. fui acessar em outro dispositivo e sem querer vinculei a conta lvl 1 em cima da do lvl 79

[Arbar]

Hola..
Tengo un problema... el campeon Angelyne no puedo usar la tercera habilidad... no se si es cosa de mi juego q estara bug o es la aplicacion en si...

[AntiFlag]

I love HA but the game keepa on freezing.. During hero selection I cannot select any hero. I end up restarting my phone and then when Im back to the match a hero is already select which is ok but the hero doesnt have the runes power... I ended up lossing the game.I hope you guys can fix this. My ID: 3815316

[Kidon]

Здравствуйте! Я с 200 сервера , персонаж (ק) Kidon. На Andoid ,ID 27311003.
Уже примерно неделю у меня проблемы с соеденением во время игры и когда пыташься перезапустить игру, даже на соединении wifi .

[E.D.K]

Добрый день,проблема с крестовым походом,уже четвертый день подрят,на легком на трудном без разницы,виснет вся игра когда я захожу в локацию,подскажите что делать я сделаю. Сервер Perrin 70,мой ник E.D.K 1st-id 13012868

[AndrikSvk]

The game constantly downloads the update on the iPhone. what should I do?

[Stijena]

Server :Europa
Character name :2Stijena
Account ID:27469403
Device :Sony xperia x compact, 8.0 android
Estimate time of problem: last 8 hours 8 th of February
Problem detail :
Hello!
This morning my character reached lvl 36.
Then I when I finished my royal battle with victory I quit the game.
Now I notice for last 3 hours im still lvl 35 don't know why... Please help... I think I'm not getting XP points my status bar is always on let's say 90-95%...

[BuzzZeal]

Server: 10

Character Name: BuzzZeal

Account ID: 2025350

Device(optional): iPhone 8

Estimate Time of Problem: few minutes ago

Problem Detail: When I forge the item “Nibelungen Ring”,the app use TWO “Frost Staff”,not only one like shows in the forge page

[VLADTEPEES]

Servidor : 17

Nome do personagem: mizikage

ID da conta: 2016967

Estimativa Tempo do problema: 8h

Detalhe do problema:
Hoje pela manhã eu comprei o pacote
Da dama inevitável que custa 30000 diamantes e depois fui ativar ele e nada aconteceu. O pacote sumiu junto com o personagem e os equipamentos que eram pra vim junto com ela. Reiniciei o jogo varias vezes e nada.

[CaelumCas]

Server: 1 American

I'm not sure what's the character name but I received her through the super value item chest.

My account ID is (CaelumCas)

Galaxy device

This happened today like around 10:00 am, I signed in and recieved my daily check in which was the super value item chest, then I proceeded to open it and I got a hero but when I went to use her she was not available.

[Olegins]

Вылетает игра при входе с гугл все нормально но потом пишет сервисы гугл не найдены и при сражении происходит вылет игры и так постоянно после обновления.

[urgesat]

it's been 4 times i try to post a message on this forum, but none of my posts have appeared. everything seems to be going right but it doesn't work for me. ;(
Never the worse, I'll let it go. anyway, I'm tired of all these damn bugs and especially this last bad trick that I and all my guild players are encountering.
the game crashes and everything goes wrong, all because of an icon of weird and unknown heroes in the war of the gods.
for me, it's over. if I ever come back to this game, it will be I hope when this damn bugs will be gone, otherwise, adios.