Read Me First!

[Allen]

Welcome to Customer Support!
If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

Server:

Character Name:

Account ID:

Device(optional):

Estimate Time of Problem:

Problem Detail:


Thank you! We appreciate your understanding!

[VIP]

Hi my characters name is Spliffster
I don't know my id and cannot find out because cannot play the game
I'm playing on my Apple iPad in a new server I'm a vip8 or 9 at the moment started about 3-4 days ago
Basically when I'm logging in I can't move the screen and cannot do enithing can you plz fix it for me as soon as possible plz
I cannot play sins yesterday 13:00 when a game was updated thx

[Betty]

Hi VIP, sorry for the inconvenience. Please try end the game process and then restart the Heroes Charge app. If it still doesn't work. Please download the latest release and try again.
Betty

[Rola]

Welcome to Customer Support!
If you have any in-game problem, please follow the example below and post your problem under this thread so that we can help you more intensively and more effectively! We will be starting to merge new in-game issue posts to this thread due to this change.

Server(s): Cleric

Character Name(s): Agnes

Account ID(s): 1024418

Device(s): Optional iPad 4 ios 7 iPhone 5 ios 6

Estimate Time of Problem: less then one hour ago

Problem Detail: can't login says someone is logged on my acount. There are other people experience the same problem. I tried everything including force closing, reinstalling , logging out of Game Center.

I am getting desperate. I'm very serious about the game as you can see by VIP 15 status and I am in a severe competition for first spot on server so i can't lose xp.

Please fix this asap

[zephyrus]

Server(s): Swordmaster

Character Name(s): Zephyrus

Account ID(s): forgot

Device(s): Xperia Z1

Estimate Time of Problem: less then two hour ago

Problem Detail: My brother n i use the same gmail account, i accidentally load his game and i lost my account. I tried to start a new game and this happens "can't login says someone is logged on my acount". There are other people experience the same problem. I tried everything including force closing, reinstalling , logging out of Game Center but it's still the same. I and my brother pull in pull out the game and now we got stuck and cant play. Please Help..I just want upgrade to VIP but this happens..


Please fix this asap

[Lugão]

Server(s): Soulhunter

Character Name(s): Lugão

Account ID(s): 1798127

Device(s): Iphone 5

Estimate Time of Problem: 22 September 2014... 15 pm

Problem Detail: I had a issue upgrading my skills, I spent about 650000 gold upgrading and popped an error message on my screen, something like "unable to upgrade skill" and my money gone... My skills still the same level as before the upgrade.
sorry about my bad english.
Thanks.

[ScottK]

Server(s): Admiral

Character Name(s): Nephilim

Account ID(s): 1110658

Device(s): Optional

Estimate Time of Problem: 2 hours ago.

Problem Detail: I created a guild (ID 248) but none of my friends were able to locate it after reaching level 32. The settings were on public and I was forced to disband, effectively wasting 500 gems. According to them, they were on the same server.

[ArXs]

Problem has already been solved.

[polter]

Server: (7) Psychopath

Character Name: Polter

Account ID: 1638898

Device(optional): Iphone 5

Estimate Time of Problem: 25.09.14 13:00 (UTC+04:00)

Problem Detail: Today I donate for gems.And they didn't came to my account

[Fervian]

Server: (14) Shaman

Character Name: Fervian

Account ID 2437315 (Guild ID 8306)

Device(optional) Tablet Alcatel POP 8

Estimate Time of Problem: 28.09.2014 / 9am

Problem Detail: I and my people can't come to our house Guild says "connect". Before that, I gave the player Tehstronk host from the Guild. help.

[Aspirin Rose]

Server: shaman

Character Name: Aspirin Rose

Account ID:2401185

Device(optional): galaxy note 2

Estimate Time of Problem: after new version of game 1.2

Problem Detail: we can't enter to us base guild. When we try do it. Disconnect error occurs.
Guikd id 8306 pls help

[4Ev3rZ]

Server: 8 Soulhunter

Character Name: 4Ev3rZ

Account ID: 1881396

Device(optional): Sony Z2

Estimate Time of Problem: 8pm, 28th Sept 2014

Problem Detail: After rolled back... you just gave me back 3360 gems which is for 28 days, but I still have 45 days left zzz. And one more things... I just go to Rank 19 on pvp why don't u reset it?? Now I'm rank 31 but no more gem for it, i lost 600+gems from pvp. Please have a check on it. Thanks

[ArXs]

Server: 10

Character Name: Kohlenkeller

Account ID: 2022903

Problem Detail: I haven't received any rewards for spending a lot of gems during the weekend event (26, 27, 28).
I would really appreciate when the rewards could be send as fast as possible. Thanks in advance.

[cherrie]

Server:admiral

Character Name:dreads

Account ID:1039548

Device(optional):ipad

Estimate Time of Problem:after recall

Problem Detail:lost most my stones and crusader/dragon points. didnt get rewards as well



Thank you

[My_Kitten]

Server: (4) Chaplain

Character Name: My_Kitten

Account ID: 1217364

Device(optional): Iphone 4

Estimate Time of Problem: 28/10/2014
22h / 23h GMT +0 time

Problem Detail: Yestarday I donate for gems.And they didn't came to my account, and my VIP rank didn't move too.