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Thread: Read Me First!

  1. #376
    New Comers
    Join Date
    May 2015
    Posts
    2
    Rep Power
    5
    Server: Skyfall

    Character Name: He11Fire

    Account ID: 18261654

    Device(optional): Android

    Estimate Time of Problem:

    Problem Detail:
    I am VIP6, and I have not been getting the login rewards events that are happening. 2015/5/1 - 2015/5/4. I have logged in everyday and not received these. I also made a 4.99 purchase and did not receive the advertised purchase reward.

  2. #377
    New Comers
    Join Date
    May 2015
    Posts
    1
    Rep Power
    5

    Login failed

    Server: Solak

    Character Name: Tungus

    Account ID: 6453283

    Device(optional): Lenovo TAB S8-50L 16GB LTE

    Estimate Time of Problem: 24 h

    Problem Detail: I played on iPod. Than I transfer profile to bluestacks simulator (A lot of crashes on iPod). Connect the game to my Google profile. And now I bought new Lenovo tablet. After I install and start the game the message appeared: "Login failed".


    Thank you! We appreciate your understanding!

  3. #378
    New Comers Contributor Level 1
    Join Date
    May 2015
    Posts
    6
    Rep Power
    5
    I cant play the game anymore, couldnt connect on server. Please fix that problem, my only info about myself is my profile name, killik. 3 days without playing the game.

  4. #379
    New Comers
    Join Date
    May 2015
    Posts
    2
    Rep Power
    5
    Server: Wind Master

    Character Name: Mog

    Account ID: 2819434

    Device(optional): IOS

    Estimate Time of Problem:2015/05/06

    Problem Detail:
    I am VIP6, and I have not been getting the login rewards events that are happening. 2015/5/6. I have logged in everyday and not received these. I also made a 4.99*2 purchase and did not receive the advertised purchase reward.

  5. #380
    New Comers
    Join Date
    May 2015
    Posts
    3
    Rep Power
    5

    Black screen, can't play

    Server: unknown

    Character Name: Jossimo

    Account ID: unknown

    Device: iphone 5s

    Estimate Time of Problem: with the latest release. Occurs all the time

    Problem Detail:
    When i open the game, all i see is black screen with texts on it. This happens all the time. What should I do?

    Click image for larger version. 

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  6. #381
    Iron Member Contributor Level 2
    Join Date
    Oct 2014
    Posts
    27
    Rep Power
    5
    Server: vengeance

    Name: RentACop

    Id: 2355549

    Estimated time: 11:28 am pst

    Problem: Ice mage did 350000 Damage for final legendary quest but it did not complete. I rented a shaman to complete. Ice mage did necessary damage for quest but it still says I need to do the damage!!! Please fix this ASAP

  7. #382
    Iron Member Contributor Level 2
    Join Date
    Oct 2014
    Posts
    27
    Rep Power
    5
    Disregard... I reloaded game and it registered as complete

  8. #383
    Iron Member Contributor Level 1
    Join Date
    May 2015
    Posts
    13
    Rep Power
    5
    TacoTues

    110057458

    Ipad2

    At 16:09 today I fought a duel with Sezar, at the end of the fight my mystic just sort of slid along the screen. You could see him in the background of the win/lose screen going all the way across.
    It's a cute glitch, and maybe you should leave it in, but thought I'd mention it.

  9. #384
    New Comers
    Join Date
    May 2015
    Posts
    1
    Rep Power
    5
    Server Lien
    CN: pedrofces
    AID: 10752288
    Device: iphone 5
    Time: 14:15
    I picked up the dayli energy reward, but didn't recive the energy. This is not the first time this happens to me.

  10. #385
    Iron Member Contributor Level 2
    Join Date
    May 2015
    Location
    Maryland
    Posts
    23
    Rep Power
    5
    Server:77 Lirune

    Character Name: Team Purdue

    Account ID: 11654147

    Device(optional): ipad

    Estimate Time of Problem: 2 weeks

    Problem Detail: Tried to sync new iphone with ipad account but some how the iphone account took over as the priority account. I need you to switch the account so that the ipad account is the master account.

  11. #386
    New Comers
    Join Date
    May 2015
    Posts
    1
    Rep Power
    5
    Server:83 Lig

    Character Name:あたー

    Account ID:12505125

    Device(optional):HTC22

    Estimate Time of Problem:20 minutes ago

    Problem Detail:crusade enemy has recovered

  12. #387
    New Comers
    Join Date
    May 2015
    Posts
    3
    Rep Power
    5
    Server: 13 shaman

    Character Name: Spxzys

    Account ID: not sure

    Device(optional): sony xperia v

    Estimate Time of Problem: 5/5-2015

    Problem Detail: I normaly play on my phone but now it broke and i cant open the game and press the link a device button. So i was hoping that i could get my acc transfered from spxzys to spxzy on server 13. the problem i have with my phone is that it wont charge but ofc i can go and repair my phone but that would cost like 100$ witch is a bit much and i would rather spend those on gems. hope you understand and help me as soon as possible. Thanks alot! (new acc ID: 19272333)

  13. #388
    New Comers Contributor Level 1
    Join Date
    May 2015
    Posts
    5
    Rep Power
    5
    Issue solved! <3 Betty!

    Regards, Lhak

  14. #389
    Iron Member Contributor Level 1
    Join Date
    Dec 2014
    Posts
    8
    Rep Power
    5

    Unhappy Help needed!

    Server: Server 31. Kron!

    Character name: !|DF! M2K

    Account ID: Lost

    Device: was Sony Xperia Z, is now Samsung Galaxy S2.

    Estimate time of problem: lost it 2 weeks ago.

    Problem detail: Ive lost my phone so I have no chance of linking my old account to my new device I have my google login ID still but that doesn't help to get the game back, what to do? How to resolve this? :S

    Best regards, Max!

  15. #390
    Gold Member Contributor Level 6
    Join Date
    May 2015
    Posts
    205
    Rep Power
    11
    Quote Originally Posted by Betty View Post
    Hi VIP, sorry for the inconvenience. Please try end the game process and then restart the Heroes Charge app. If it still doesn't work. Please download the latest release and try again.
    Betty
    Server: 129 (Caralnoch)

    Character Name: DarkQ

    Account ID: 19207251

    Device(optional): Samsung Galaxy Note 3

    Estimate Time of Problem: 13.00-15.00 GMT+2

    Problem Detail: Ok, so I spent some $$$ and got a three star Ice spirit. geared him up to Blue +2. However, Corvus Amok is bugged. I can equip it, however I can't enchant it (I hit the Enchant button for 24k coins but nothing happens).

    I equip the gear piece, nothing happens, the Corvus Amok gear piece will not appear at all sometimes. I did this several times, sometimes the power of Ice Mage is ZERO. If i restart the game Corvus Amok is not equipped.

    I could really use some help regarding this matter, however it's a bit frustrating spending cash for something which is bugged.

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