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Thread: Read Me First!

  1. #331
    New Comers
    Join Date
    Apr 2015
    Posts
    1
    Rep Power
    8
    Server:
    101 Inquisitor

    Character Name:
    Wra!!

    Account ID:
    16683358

    this the new account
    17518581

    Device(optional):
    Iphone 5 + Iphone 6

    Problem Detail:
    I can't link my old account to my new account with game center.

    kind regards

  2. #332
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    6
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    8
    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server: 70 Perrin

    Character Name: Eigill

    Account ID: 10633950

    Device(optional): Iphone 4S

    Estimate Time of Problem: 17:30

    Problem Detail:
    I did last step of crusade and killed all but 2 and died with my team, then i went to try with next setup and they were just like before i attacked with my first setup = i lost 5 heroes and they lost no hp at all = i could't complete my crusade = i lost alot of gold / coins. Please look into this. thanks


    Thank you! We appreciate your understanding!

  3. #333
    Iron Member Contributor Level 1
    Join Date
    Feb 2015
    Posts
    13
    Rep Power
    8
    Server: 35 Boaz

    Character Name: Luciquell

    Account ID: 5061021

    Device(optional): Fly IQ4410 Quad Phoenix

    Estimate Time of Problem: 10.04.2015 12:00-18:00, 11.04.2015 15:00-16:00 GMT +4

    Problem Detail: With the passage of the Ancient Temple with my guild, Ancient Temple loot disappears and can not lift, while the time the temple is about 2-4 hours, please check this error, because I lost about 30-35 pieces of items!

  4. #334
    Iron Member Contributor Level 2
    Join Date
    Apr 2015
    Posts
    14
    Rep Power
    8
    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server: Server 118

    Character Name: NiiiiiiiiiX

    Account ID: sorry was not able to remember

    Device(optional): samsung tab

    Estimate Time of Problem: 3:00 PM April 12, 2015

    Problem Detail: I accidentally "bind" my account in Heroes Charge to Heroes Charge HD. Kindly restore my account in Heroes Charge HD. VIP 3, GuildLeader of *ALLSTAR*



    Thank you! We appreciate your understanding!

  5. #335
    New Comers
    Join Date
    Apr 2015
    Posts
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    Quote Originally Posted by Allen View Post
    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server: 67 Salar

    Character Name: Anon

    Account ID: 10268225

    Device: IPhone 6

    Estimate Time of Problem:

    Problem detail: Can't Link to my iPad.

    " new game" --->

    Server 67 Salar

    Character name: nickname


    Acc id : 14512096


    ��!
    Thank you in advance!!��

  6. #336
    New Comers
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    Apr 2015
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    8
    Hello,

    Please unbind from the account, thanhatothanhatos@gmail.com

    Server: Lig

    Character Name: Thanhatos

    Account ID:12530225

    Device(optional): Samsung Glaxay Tab 3

    Estimate Time of Problem: 11:32 AM PST

    Problem Detail: I gave my tablet to my younger brother. He would like to play this game too but when he downloaded and started the game his google account got binded to my game account.

    Thank you

  7. #337
    New Comers
    Join Date
    Apr 2015
    Posts
    2
    Rep Power
    8
    Server: 34

    Character Name: Iris prime

    Account ID: 47696

    Device(optional): I phone 5

    Estimate Time of Problem: April 13 2015

    Problem Detail: I lost my ID, I made game center ID, After login game, disappearing for my ID

    Can I send e-mail 'minkyun10@gmail.com'

  8. #338
    New Comers
    Join Date
    Apr 2015
    Posts
    1
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    8

    Unhappy

    Server: idk

    Character Name: not relevant

    Account ID: not relevant

    Device(optional): Oneplus One

    Estimate Time of Problem: Random

    Problem Detail: when i open the, it is soms times like this:
    Click image for larger version. 

Name:	Screenshot_2015-04-15-23-14-12.jpg 
Views:	6 
Size:	21.0 KB 
ID:	5754 it happens about 1 in 15 startups of the game.
    I'm missing alot of the screen and it is nog responding tot touch of the screen.

  9. #339
    Bronze Member Contributor Level 3
    Join Date
    Feb 2015
    Location
    Philippines
    Posts
    40
    Rep Power
    9
    Server: 62 Talenta
    Character name: Codename47 lvl 77 Vip5
    Account ID: 9625877
    Device: Android
    Estimated Time: 6AM


    Hello ember,

    Good morning. I'am a VIP 5 going to 6 now. Would you kindly have a look at my account, whereby I;m not receiving any guild coins from the raids we finished. My other guild mates has been receiving their rewards but sadly mine is not being sent to me. Tried resetting the game.

    I always finished inside top 10 when the raid is done. I would greatly appreciate it if you could assist me on this issue.

    Thank you so much and more power.

  10. #340
    New Comers
    Join Date
    Apr 2015
    Posts
    1
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    8
    Server:EVA

    Character Name: |TE| Tsquare

    Account ID: 14511134

    Device(optional): IOS

    Estimate Time of Problem: 8 pm mountain time

    Problem Detail: I wasn't able to claim xp rewards for my daily enchanting. Also, I made a gem purchase the other day and didn't get the gems. If that could be fixed that would be great.

  11. #341
    New Comers
    Join Date
    Apr 2015
    Posts
    1
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    8
    Hi, i have some issues for the last 3 days, well, I just played for the last 3-4 days.
    Server: 58 Corvus
    Character Name: p3r0mp4k
    Account ID: 17983230
    Device: Android
    Estimate Time of Problem: every 9:00 PM
    Problem detail: well, usually you got something in the arena ranking rewards, but i got nothing for the last 3 days. 14-16 of april. I got the mail, and they are still there, but I got nothing.
    Thank you.

  12. #342
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    8
    Yes my arena reward hasn't been mailed to me forever. I'm really missing it!

  13. #343
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    18
    Rep Power
    8
    Server: 62

    Character Name: šLG Reaper

    Account ID:9601916

    Device(optional): android

    Estimate Time of Problem:an hour ago since the patch 1.8.5.2

    Problem Detail:cant do temple, i receive whiser but not the link for temple, and i receive invite for booty cave in the guild chat and cant do it either

  14. #344
    Server: 32

    Character Name: MyMonster

    Account ID: 4668134

    Device(optional): iOS

    Estimate Time of Problem:an hour ago version 1.8.2.190

    Problem Detail: can't do temple. i see whisper but not see link to click. Pls fix !

  15. #345
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    8
    Rep Power
    8

    lost of account

    AceImmortal
    Server: 2

    Character Name: AceImmortal

    Account ID:

    Device(optional): Android

    Estimate Time of Problem:18 Apr 2015, 1800hrs

    Problem Detail: lost of account due to wrong binding

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