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Thread: Read Me First!

  1. #1
    Diamond Member Contributor Level 9 Allen's Avatar
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    Exclamation Read Me First!

    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this In-game Issues category so that we can help you more intensively and more effectively! W

    Server:

    Character Name:

    Account ID:

    Device(optional):

    Estimate Time of Problem:

    Problem Detail:


    Thank you! We appreciate your understanding!
    Last edited by Allen; 11-07-2014 at 07:02 AM.

  2. #2
    Iron Member Contributor Level 1
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    Cannot play the game

    Hi my characters name is Spliffster
    I don't know my id and cannot find out because cannot play the game
    I'm playing on my Apple iPad in a new server I'm a vip8 or 9 at the moment started about 3-4 days ago
    Basically when I'm logging in I can't move the screen and cannot do enithing can you plz fix it for me as soon as possible plz
    I cannot play sins yesterday 13:00 when a game was updated thx

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Hi VIP, sorry for the inconvenience. Please try end the game process and then restart the Heroes Charge app. If it still doesn't work. Please download the latest release and try again.
    Betty

  4. #4
    Platinum Member Contributor Level 7
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    Help

    Welcome to Customer Support!
    If you have any in-game problem, please follow the example below and post your problem under this thread so that we can help you more intensively and more effectively! We will be starting to merge new in-game issue posts to this thread due to this change.

    Server(s): Cleric

    Character Name(s): Agnes

    Account ID(s): 1024418

    Device(s): Optional iPad 4 ios 7 iPhone 5 ios 6

    Estimate Time of Problem: less then one hour ago

    Problem Detail: can't login says someone is logged on my acount. There are other people experience the same problem. I tried everything including force closing, reinstalling , logging out of Game Center.

    I am getting desperate. I'm very serious about the game as you can see by VIP 15 status and I am in a severe competition for first spot on server so i can't lose xp.

    Please fix this asap

    Click image for larger version. 

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  5. #5

    Join Date
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    Please Help Us

    Server(s): Swordmaster

    Character Name(s): Zephyrus

    Account ID(s): forgot

    Device(s): Xperia Z1

    Estimate Time of Problem: less then two hour ago

    Problem Detail: My brother n i use the same gmail account, i accidentally load his game and i lost my account. I tried to start a new game and this happens "can't login says someone is logged on my acount". There are other people experience the same problem. I tried everything including force closing, reinstalling , logging out of Game Center but it's still the same. I and my brother pull in pull out the game and now we got stuck and cant play. Please Help..I just want upgrade to VIP but this happens..


    Please fix this asap

  6. #6

    Join Date
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    Fail Updating Skills

    Server(s): Soulhunter

    Character Name(s): Lug„o

    Account ID(s): 1798127

    Device(s): Iphone 5

    Estimate Time of Problem: 22 September 2014... 15 pm

    Problem Detail: I had a issue upgrading my skills, I spent about 650000 gold upgrading and popped an error message on my screen, something like "unable to upgrade skill" and my money gone... My skills still the same level as before the upgrade.
    sorry about my bad english.
    Thanks.
    Last edited by Lug„o; 09-22-2014 at 07:21 PM. Reason: Missing data

  7. #7

    Join Date
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    Guild Issue

    Server(s): Admiral

    Character Name(s): Nephilim

    Account ID(s): 1110658

    Device(s): Optional

    Estimate Time of Problem: 2 hours ago.

    Problem Detail: I created a guild (ID 248) but none of my friends were able to locate it after reaching level 32. The settings were on public and I was forced to disband, effectively wasting 500 gems. According to them, they were on the same server.

  8. #8
    Silver Member Contributor Level 5 ArXs's Avatar
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    Problem has already been solved.
    Last edited by ArXs; 09-24-2014 at 08:07 PM.

  9. #9

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    Gems didn't charge

    Server: (7) Psychopath

    Character Name: Polter

    Account ID: 1638898

    Device(optional): Iphone 5

    Estimate Time of Problem: 25.09.14 13:00 (UTC+04:00)

    Problem Detail: Today I donate for gems.And they didn't came to my account

  10. #10
    Iron Member Contributor Level 1
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    Help!

    Server: (14) Shaman

    Character Name: Fervian

    Account ID 2437315 (Guild ID 8306)

    Device(optional) Tablet Alcatel POP 8

    Estimate Time of Problem: 28.09.2014 / 9am

    Problem Detail: I and my people can't come to our house Guild says "connect". Before that, I gave the player Tehstronk host from the Guild. help.

  11. #11

    guild enter error

    Server: shaman

    Character Name: Aspirin Rose

    Account ID:2401185

    Device(optional): galaxy note 2

    Estimate Time of Problem: after new version of game 1.2

    Problem Detail: we can't enter to us base guild. When we try do it. Disconnect error occurs.
    Guikd id 8306 pls help

  12. #12
    Iron Member Contributor Level 1
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    Gems lost after rolled back

    Server: 8 Soulhunter

    Character Name: 4Ev3rZ

    Account ID: 1881396

    Device(optional): Sony Z2

    Estimate Time of Problem: 8pm, 28th Sept 2014

    Problem Detail: After rolled back... you just gave me back 3360 gems which is for 28 days, but I still have 45 days left zzz. And one more things... I just go to Rank 19 on pvp why don't u reset it?? Now I'm rank 31 but no more gem for it, i lost 600+gems from pvp. Please have a check on it. Thanks

  13. #13
    Silver Member Contributor Level 5 ArXs's Avatar
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    Weekend Event - No rewards received

    Server: 10

    Character Name: Kohlenkeller

    Account ID: 2022903

    Problem Detail: I haven't received any rewards for spending a lot of gems during the weekend event (26, 27, 28).
    I would really appreciate when the rewards could be send as fast as possible. Thanks in advance.

  14. #14
    Iron Member Contributor Level 1
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    Sep 2014
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    Server:admiral

    Character Name:dreads

    Account ID:1039548

    Device(optional):ipad

    Estimate Time of Problem:after recall

    Problem Detail:lost most my stones and crusader/dragon points. didnt get rewards as well



    Thank you

  15. #15

    Gems

    Server: (4) Chaplain

    Character Name: My_Kitten

    Account ID: 1217364

    Device(optional): Iphone 4

    Estimate Time of Problem: 28/10/2014
    22h / 23h GMT +0 time

    Problem Detail: Yestarday I donate for gems.And they didn't came to my account, and my VIP rank didn't move too.

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