Results 1 to 10 of 10

Thread: I buy from store item but i didnt received

  1. #1

    Join Date
    Sep 2014
    Posts
    1
    Rep Power
    4

    I buy from store item but i didnt received

    Where can i ask help about bought item and yet i didnt recieved and then i try buy this morning and then i recieved immediately..so the problem is the apple send my bills and i shock what i saw that the first i attempt is counted so they charged me twice....so please help me admin to reinbursed...thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,347
    Rep Power
    10
    Dear Leader,
    We are sorry to hear that. Would you please give us the character name and server to look into your problem please?

    Best Regards
    Betty

  3. #3

    Lol

    Quote Originally Posted by Tnek41 View Post
    Where can i ask help about bought item and yet i didnt recieved and then i try buy this morning and then i recieved immediately..so the problem is the apple send my bills and i shock what i saw that the first i attempt is counted so they charged me twice....so please help me admin to reinbursed...thanks
    It happen the same to me. Got charged twice for 300 gems and receive only 1 time the package. I have reported the error at apple store and got refunded back

  4. #4
    Gold Member Contributor Level 7 joseph's Avatar
    Join Date
    Sep 2014
    Location
    Singapore
    Posts
    272
    Rep Power
    16

    Smile

    Quote Originally Posted by TheOutlaws View Post
    It happen the same to me. Got charged twice for 300 gems and receive only 1 time the package. I have reported the error at apple store and got refunded back
    The same issue happened to me too! But instead, I emailed ucool support and got a reply pretty quickly..

    They requested screenshots of my transaction, which I've provided. I suppose the issue will be settled soon enough..

    Happy you managed to get yours refunded tho, sometimes it's an issue with the connection between the game and the apple sync servers.

    Cheers
    Joseph

  5. #5
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    2
    Оплатил 2 пакета по 4.99$ ,был доставлен 1,помогите решить проблему 16.07.2017 08:08  QIWI Google Play (приложения) 341.02 руб. Выполнено
    16.07.2017 08:03  QIWI Google Play (приложения) 341.02 руб. Выполнено

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,347
    Rep Power
    10
    Quote Originally Posted by Wladimir View Post
    Оплатил 2 пакета по 4.99$ ,был доставлен 1,помогите решить проблему 16.07.2017 08:08  QIWI Google Play (приложения) 341.02 руб. Выполнено
    16.07.2017 08:03  QIWI Google Play (приложения) 341.02 руб. Выполнено
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and your Google Play Receipt number. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  7. #7
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    2
    Я не помню точно какой не пришел,я высылаю 3 последних покупки номера,один из низ не был доставлен:gpa.3384-1008-8783-14394,gpa.3370-2616-2424-42669,gpa.3345-3327-3907-25255,Одна из этих покупок не была доставленна. Id:28044587.Заранее благодарю за решение моей проблемы

  8. #8
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    2
    Вот отчет о моих покупках за вчерашний день
    Attached Images Attached Images

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    22,347
    Rep Power
    10
    Quote Originally Posted by Wladimir View Post
    Вот отчет о моих покупках за вчерашний день
    Dear Leader
    Sorry for the delay. We've just delivered your orders now. Thanks.

    Best Regards
    Betty

  10. #10
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    2
    Все получил,большое вам спасибо.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •