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  1. Replies
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    7

    Dear Leader Hi, please do use the 10x which has...

    Dear Leader
    Hi, please do use the 10x which has a much higher drop rate and a sure drop will also be triggered if you've got a really bad luck. But I cannot tell more. Thank you.

    Best Regards...
  2. Thread: Lost account

    by Betty
    Replies
    14
    Views
    15

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  3. Thread: Account Recovery

    by Betty
    Replies
    27
    Views
    28

    Dear Leader Hi, I am sorry. I didn't notice...

    Dear Leader
    Hi, I am sorry. I didn't notice that. I've just checked the document pics. For your visa, I don't see the issuing country. Please figure it out in the PM or upload another picture which...
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    Dear Leader We heard a couple of reports that...

    Dear Leader
    We heard a couple of reports that players didn't get the hero. Our developer checked the accounts and found that it might be that the animation didn't pop up when they got the hero. And...
  5. Thread: Account Recovery

    by Betty
    Replies
    27
    Views
    28

    Dear Leader You could link facebook first and...

    Dear Leader
    You could link facebook first and then you will be able to retrieve it on your android by logging in your facebook. Thanks.

    Best Regards
    Betty
  6. Thread: Account Recovery

    by Betty
    Replies
    27
    Views
    28

    Dear Leader We've sent-in a re-sending request...

    Dear Leader
    We've sent-in a re-sending request for you. Usually it will be proceeded within 24 hours. Please check back again if you don't receive anything. Thanks.

    Best Regards
    Betty
  7. Thread: Account Recovery

    by Betty
    Replies
    27
    Views
    28

    Dear Leader If you are using a PC or Mac web...

    Dear Leader
    If you are using a PC or Mac web browser, click on my name and you will see a private message menu. You can find the button which allows you to attach picture in the message. You could...
  8. Thread: account recovery

    by Betty
    Replies
    2
    Views
    3

    Dear Leader Please give us the information of...

    Dear Leader
    Please give us the information of your old and new accounts or we don't know which one your account is out of tens of million accounts.

    Best Regards
    Betty
  9. Thread: Account Recovery

    by Betty
    Replies
    27
    Views
    28

    Dear Leader Hi, please capture the screenshot of...

    Dear Leader
    Hi, please capture the screenshot of the google receipt and upload it to imgur.com first. And then post the link(s) of the screenshots here so that we could have a check for you. Thanks....
  10. Thread: game freezing

    by Betty
    Replies
    2
    Views
    3

    Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please also tell us your device model and account id so that we might be able to reproduce the problem or see if there's any crash log or abnormal data...
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  12. Replies
    107
    Views
    108

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  13. Replies
    471
    Views
    6,133

    Dear Leader We cannot help because the account...

    Dear Leader
    We cannot help because the account was already linked. You will have to find out which email you used to link the game and then you could use the Switch Account feature in the game. You...
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    Dear Leader We are so sorry that we could not...

    Dear Leader
    We are so sorry that we could not help in this situation. Thanks.

    Best Regards
    Betty
  15. Replies
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    Dear Leader We cannot help if you don't remember...

    Dear Leader
    We cannot help if you don't remember your email address. If they tell you that they cannot help, that means you didn't login the correct email. Thanks.

    Best Regards
    Betty
  16. Replies
    471
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    6,133

    Dear Leader Hi, the account Kaiju is linked to...

    Dear Leader
    Hi, the account Kaiju is linked to this Google account Google ID: 1721011620384355123. You can use the switch account feature to retrieve this account. If you have more than one email...
  17. Thread: Gold items

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Our production team colleague told...

    Dear Leader
    Our production team colleague told me that it depends on which type of heroes you are working with. They will be useful to you when you start working with another type of heroes. Thanks....
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    5

    Dear Leader The log shows that you have claimed...

    Dear Leader
    The log shows that you have claimed them in Sep. 15th, and later you claimed a couple of rewards as well. And your second account received the mail is because that your second account...
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    202

    Dear Leader You just need to confirm the email...

    Dear Leader
    You just need to confirm the email address. If you don't know your email address, we cannot help. Because we don't re-link accounts that are already linked. Thanks.

    Best Regards
    Betty
  20. Thread: Level cap?

    by Betty
    Replies
    1
    Views
    2

    Dear Leader The level cap was level 110 and now...

    Dear Leader
    The level cap was level 110 and now level 115. Thanks.

    Best Regards
    Betty
  21. Replies
    107
    Views
    108

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  22. Replies
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    5

    Dear Leader Please tell us your account id so...

    Dear Leader
    Please tell us your account id so that we could have a check for you. Thanks.

    Best Regards
    Betty
  23. Replies
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    202

    Dear Leader The account is linked to the Google...

    Dear Leader
    The account is linked to the Google account 116929065848847635393. You could login your Google account one by one and then ask the support if this number is linked to your email. They...
  24. Dear Leader Hi, it sounds like a bug which our...

    Dear Leader
    Hi, it sounds like a bug which our developer forgot to apply the new rule to Mercenary. We will ask our developers to have a check. Thanks.

    Best Regards
    Betty
  25. Thread: Gold items

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Oh, I am sorry. I misunderstood. You...

    Dear Leader
    Oh, I am sorry. I misunderstood. You mean the Gold tier gear. Our production team will watch the gaming data for about a month or so and then they will see if the rate faster or slower...
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