Search:

Type: Posts; User: Allen; Keyword(s):

Page 1 of 20 1 2 3 4

Search: Search took 0.03 seconds.

  1. Thread: Did not got gems

    by Allen
    Replies
    3
    Views
    984

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
  2. Replies
    2
    Views
    403

    Dear Leader, I apologize for any inconvenience....

    Dear Leader,
    I apologize for any inconvenience. In this case can you help us by providing the receipt screen shot and the confirmation email from iTunes for the one you got double-billed? Thank you...
  3. Thread: Billing Issue

    by Allen
    Replies
    7
    Views
    1,021

    Dear Leader, We've checked the delivery logs and...

    Dear Leader,
    We've checked the delivery logs and confirmed the delivery of your order, please let us know if you need any further assistance regarding this issue.

    ID User Info Payment Order...
  4. Thread: Vip 11

    by Allen
    Replies
    1
    Views
    497

    Dear Leader, We are sorry to tell you that...

    Dear Leader,
    We are sorry to tell you that actually only the basic gems are qualified for the first purchase reward, so the other bonus gems are not counted, this is also addressed on the in-game...
  5. Thread: Billing Issue

    by Allen
    Replies
    2
    Views
    347

    Dear Leader, This is sent as a courtesy to...

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
  6. Replies
    1
    Views
    550

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    There was indeed a monthly card made on your account and the money we charged is $2.99, so if you have...
  7. Replies
    5
    Views
    725

    Dear Leader, This is sent as a courtesy to...

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
  8. Thread: Double billing

    by Allen
    Replies
    4
    Views
    600

    Dear Leader, I apologize for any inconvenience....

    Dear Leader,
    I apologize for any inconvenience. In this case, since the refund is unavailable under our refund policy, so you can ask us to deliver the gems instead. Please tell us if it works for...
  9. Thread: Double billing

    by Allen
    Replies
    4
    Views
    600

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case, please could you send a receipt from iTunes store for the double-billed transaction, not a...
  10. Thread: Billing Issue

    by Allen
    Replies
    7
    Views
    1,021

    Thank you for your effort, but one thing we would...

    Thank you for your effort, but one thing we would like you to know that: the receipt is the most important proof we need. Thank you if you can show it to us!
  11. Thread: monthly card

    by Allen
    Replies
    8
    Views
    1,040

    Sorry to tell you that we are unable to hlep you...

    Sorry to tell you that we are unable to hlep you without sufficient detail provided. It's responsible for both of us. Thank you for your cooperation! :)
  12. Replies
    3
    Views
    365

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
  13. Thread: monthly card

    by Allen
    Replies
    8
    Views
    1,040

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
  14. Thread: Billing Issue

    by Allen
    Replies
    7
    Views
    1,021

    Dear Leader, Please accept our sincere apology...

    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please...
  15. Replies
    2
    Views
    341

    Dear Leader, Thanks for your reporting. I have...

    Dear Leader,
    Thanks for your reporting. I have informed Tech Team of this issue and we will try our best to dig into it. Thank you for playing Heroes Charge.
    Best Regards
    Allen
  16. Replies
    5
    Views
    659

    Dear Leader, This is sent as a courtesy to...

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
  17. Thread: Cannot get gems

    by Allen
    Replies
    3
    Views
    531

    Dear Leader, Glad to know that! You are welcome!...

    Dear Leader,
    Glad to know that! You are welcome!
    Have a nice day!
    Allen
  18. Thread: Billing issue

    by Allen
    Replies
    1
    Views
    403

    Dear Leader, I’m very sorry to hear about the...

    Dear Leader,
    I’m very sorry to hear about the inconvenience.
    We've investigated many time about this issue, but it doesn't appear to be an issue with Heroes Charge itself. It seems to be in the...
  19. Thread: Purchase failed

    by Allen
    Replies
    5
    Views
    615

    Dear Leader, Since you have already got the...

    Dear Leader,
    Since you have already got the gems, then this issue is considered as settled. Thank you for your time!
    Please feel free to contact us back should you hae any further question....
  20. Thread: missing gems

    by Allen
    Replies
    3
    Views
    477

    Dear Leader, This is sent as a courtesy to...

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and...
  21. Replies
    75
    Views
    18,453

    Sticky: Dear Ikkan, Sorry for this inconvenience first....

    Dear Ikkan,
    Sorry for this inconvenience first.
    It's quite clear that you will not get the same amount with your first time purchase, as an one time offer, it gives you more than every normal...
  22. Thread: Purchase failed

    by Allen
    Replies
    5
    Views
    615

    Thank you for this information. We hve since then...

    Thank you for this information. We hve since then fixed the delivery.
  23. Replies
    75
    Views
    18,453

    Sticky: That's all because of the first time bonus gems...

    That's all because of the first time bonus gems which gives you a feeling that you should have got more than what you see.
  24. Thread: missing gems

    by Allen
    Replies
    3
    Views
    477

    Thank you! What is your account id then?

    Thank you! What is your account id then?
  25. Replies
    4
    Views
    987

    Dear Leader, Thank you for your help! This is...

    Dear Leader,
    Thank you for your help!
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry...
Results 1 to 25 of 500
Page 1 of 20 1 2 3 4