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    Dear Leader Maybe it is because that we added...

    Dear Leader
    Maybe it is because that we added new items/heroes to the shops that it takes out old heroes' slots. If so, we will fix this bug as soon as possible by adding more slots. But our...
  2. Thread: Account Recovery

    by Betty
    Replies
    506
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    507

    Dear Leader You could use the Switch account...

    Dear Leader
    You could use the Switch account feature in the game to switch to your linked google account. If you are using iOS devices, you could use the "Link a device" feature in the Options which...
  3. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader You could use the Switch account...

    Dear Leader
    You could use the Switch account feature in the game to switch to your linked google account. If you are using iOS devices, you could use the "Link a device" feature in the Options which...
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    Dear Leader Please take a screenshot and show us...

    Dear Leader
    Please take a screenshot and show us which daily reward you mean. And then we can have a check for you. You could upload the screenshot to imgur.com or postimg.org. Thanks.

    Best...
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    Dear Leader Our developer will check for you and...

    Dear Leader
    Our developer will check for you and fix the quest for your account. Thanks.

    Best Regards
    Betty
  6. Thread: Account Recovery

    by Betty
    Replies
    506
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    Dear Leader We are so sorry that we couldn't...

    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name you give. Please confirm that the spelling is correct. Thanks.

    Best Regards
    Betty
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    Dear Leader I apologize for the late response....

    Dear Leader
    I apologize for the late response. And is the bug fixed yet please? If not, please tell us your account id and we will look into the problem. Thanks.

    Best Regards
    Betty
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    Dear Leader Please try use the Link feature in...

    Dear Leader
    Please try use the Link feature in the Options -> Link Account to link the account that you use oftenly. And then it will not pop again. If your HeroicHan is a low level account. You can...
  9. Thread: Retrieve Account

    by Betty
    Replies
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    Dear Leader Sorry for the inconvenience, the...

    Dear Leader
    Sorry for the inconvenience, the account was linked to Google ID: 100470374598339151162. Please contact google with the ID and try find back your gmail. We will remove the login for your...
  10. Thread: Account Recovery

    by Betty
    Replies
    506
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    507

    Dear Leader We are so sorry that we cannot help...

    Dear Leader
    We are so sorry that we cannot help if you don't have access to your old gmail. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader Sorry for the inconvenience, the...

    Dear Leader
    Sorry for the inconvenience, the account was linked to Google ID: 100470374598339151162. Please contact google with the ID and try find back your gmail. We will remove the login for your...
  12. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader Hi, the Android to iOS link is...

    Dear Leader
    Hi, the Android to iOS link is indeed between your Google Play and your Game Center account. It's independent to your devices.
    And we can see that 6118422 was linked to both facebook...
  13. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader Do you mean your email address...

    Dear Leader
    Do you mean your email address please? If so, please contact Gmail(or other email service provider) to recover your email first. If you mean that you logged into a level 1 account....
  14. Thread: Account Recovery

    by Betty
    Replies
    506
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    507

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  15. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader We cannot help change email account....

    Dear Leader
    We cannot help change email account. Please contact Google for help and the account was still active yesterday. Please change your email password and let us know and we will remove all...
  16. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader Please switch to server 13 and give...

    Dear Leader
    Please switch to server 13 and give us the new ID you see on it. And then we could retrieve your old account for you. Thanks.

    Best Regards
    Betty
  17. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader We've removed the login for...

    Dear Leader
    We've removed the login for 13906784. Please try to login your other Google account which was linked to 5297573 so that you could retrieve your old one. Thanks.

    Best Regards
    Betty
  18. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader If we don't know the character name....

    Dear Leader
    If we don't know the character name. We could not locate your character which means we cannot help. If the account was linked to Google or Game Center. We can remove the lv1 account's...
  19. Thread: Account recovery

    by Betty
    Replies
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    [QUOTE=superduper;322716] Dear Leader We...

    Dear Leader
    We could not find Duper at around server 13. Please remember if you ever changed your character name. Thanks.

    Best Regards
    Betty
  20. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader We could not find Duper on server...

    Dear Leader
    We could not find Duper on server 13. Do you remember that if you ever changed your character name please? Or do you remember the approximate level please? If you ever paid with Google,...
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    Dear Leader We will report this issue to our...

    Dear Leader
    We will report this issue to our developers. Thanks.

    Best Regards
    Betty
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    Dear Leader Your old account was linked to a...

    Dear Leader
    Your old account was linked to a Google account. And we've removed the login for the new generated account. You can login your Google account and then run the game again. Thanks.

    Best...
  23. Thread: Account Recovery

    by Betty
    Replies
    506
    Views
    507

    Dear Leader Please create a new account on your...

    Dear Leader
    Please create a new account on your old server, and then give us the following information to retrieve your account, we will link your Old Account to your Apple ID/Google Plus . Thanks....
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    Dear Leader Please try again, and please don't...

    Dear Leader
    Please try again, and please don't use HD version during the period when you are active on test server. Thanks.

    Best Regards
    Betty
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. But please do not use the HD game version during the time or you will have to unlock it again. Thanks.

    Best Regards
    Betty
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