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Hi betty,
Good news - yesterday Creeper got his account back and he can play it, unfortunately - the hacker migrated it from s34 down to s25 and then s1 using Creeper's credit card that was in his...

Update:
Tina from support told us yesterday that the hacker is trying to contact you using player ID 2687130. He is asking you to switch the original account to 2907307 - THIS IS THE HACKER, BAN HIS...

The account is active alright - just not by the original owner, despite him changing his apple ID password. He told me that when he tries to login to his account he sees a lvl8 account and not his...

Dear betty,
He did change the password - but only after the hacker already got in and it appears he saved some screenshots when he was inside the account.
The account was never lost! the original...

Hi,
He changed his apple ID password and the hacker is not able to access it anymore.
You absolutely did not remove all access from the account the day he reported it (October 16th), he was still...

Update: I asked my guild mate to also create a lvl1 account on s1 with his new apple ID.

lvl1 accounts connected to new apple ID:
Server 1: 29074089
Server 34: 29070372

The original lvl110...

I can assure you the hacker currently playing the account didn't invest any money in it besides the last $20 used to migrate the account to s1, and he will also not invest anything in it in the...

Hi Betty, one of my guild mates had a severe incident that started 12 days ago - I want to share with you what happened and ask for your assistance. I hope the end result will be that you will be...

People who reached 110 a long time ago and play on a competitive server have some heroes with half XP towards 111 just from arena battles.

My top5 skins:
1. Cleric, hands down
2. Arcane Sapper
3. Commando
4. Cloud Walker
5. Shadow Leaf

It's been like this ever since Jayze dinged 110 a year ago and they did it on purpose so you won't be able to use XP on 110 heroes and will be forced to level all junk heroes first.

It's nothing...

Hi Betty, now he got it - Thanks again! :)

Hi Betty,
This time you've sent him the correct 50 frags of arcane sapper skin, but the skin pack he purchased ($99) is 380 frags - not 50. Can you please send him the adjusted amount?

Thanks...

He just told me he got 2000 gems and 50 daily trial cards of arcane sapper? why Trial? He paid $99 for 380 frags of the permanent skin, can you please send him the skin frags?

Thanks again for...

Hi, he still didn't get the pack. Any update?

He just did it:
Gems before buying x7 warhall defense: 6113
After: 4013 (added 2 days and 16h of warhall protection)

Can you please check?

Thanks!

Sounds good, I'll tell him to add heroes camp defense for resource x7 times for 2100 gems total and will let you know as soon as he does it.

Hi Betty, he came back - hard to quit.

He said that he claimed the arcane sapper skin pack on s194 even though he already had the skin there, is there anything that can be done about it now? the...

He didn't receive the skin on his old s194 because he already had it there, I'm not sure if he even claimed it from the mailbox but sadly he decided to uninstall the game after spending $5000 (I told...

Hi Betty,

He still didn't get anything on his account: s216, tl43, account ID 28950414, Player ID: Henrik1891

Thanks again for you help.

Hi Betty, can you please add a friend of mine to the test server?

Account ID: 26574691

Thanks!

Great, thanks for your help Betty!

Some additional details you may require:

1. It was a $99 arcane sapper skin pack, bought on 3 August, Order number 1-1939430215 (he already has arcane sapper skin on s194 and wanted to buy it for...

Hi Betty,

A friend of mine accidentally bought a heroic pack for the wrong server - he has a new account he started playing on s216 and his intention was to buy the arcane sapper pack there.
...

Hi Betty, can you please add me to the test server?
Account ID: 28919888

Thanks!