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    Dear Player We see that you've got and used the...

    Dear Player
    We see that you've got and used the item too. Maybe reinstalling the game could fix the problem. Thanks.

    Best Regards
    Betty
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    Dear Player We can see that you've received the...

    Dear Player
    We can see that you've received the frame. Maybe you can try reinstalling the game which would probably fix the problem. Thanks.
    53 2018-12-31 23:12:10 7564191 1 - America cha_web7 -...
  3. Dear Player The developer redirected me to our...

    Dear Player
    The developer redirected me to our networking and server maintanence department. They will check and see if all automation scripts are running. Thanks.

    Best Regards
    Betty
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    Dear Player We will report it to our developer...

    Dear Player
    We will report it to our developer again. But it may take some time before we can fix it. Thanks.

    Best Regards
    Betty
  5. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  6. Dear Leader Sorry for the inconvenience. Please...

    Dear Leader
    Sorry for the inconvenience. Please try again later, it takes sometime to sync all update data to download servers all over the world. And I think that it should be working by now....
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    Dear Leader We can see that your guild master...

    Dear Leader
    We can see that your guild master logged in yesterday. Maybe you should talk to him and ask him to promote your as vice guild master or officer. Thank you.

    Best Regards
    Betty
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    Dear Leader Do you remember BuFFaLo's in-game...

    Dear Leader
    Do you remember BuFFaLo's in-game name please? Our admin told me that we don't see any account named BuFFaLo which is around level 109. Or do you remember BuFFaLo's server please?...
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    Dear Leader We will process your request as soon...

    Dear Leader
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
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    Dear Leader Please give us an account id that...

    Dear Leader
    Please give us an account id that you would like to be promoted. And then we will have a check on the guild and see if it meets the requirement for us to set a new guild master from our...
  11. Dear Leader Please don't try to play multiple...

    Dear Leader
    Please don't try to play multiple accounts on the same device. If you use PCs often, you could install a Nox or Bluestacks on a PC to run your friend's account. Please tell me both you...
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    Dear Leader That's would be about 1000 USD,...

    Dear Leader
    That's would be about 1000 USD, although you will also get vip points as well as 1000 worth of basic gems. I suggest that you move your wife's account to server 92. Although your wife...
  13. Thread: Account Recovery

    by Betty
    Replies
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    Dear Leader Please also tell us the account id...

    Dear Leader
    Please also tell us the account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
  14. Thread: Account Recovery

    by Betty
    Replies
    322
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    323

    Dear Leader Please tell us your old account's...

    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
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    Dear Leader It seems that this is a Heroes Arena...

    Dear Leader
    It seems that this is a Heroes Arena problem. And this is Heroes Charge sub-forum. Please post it on our Heroes Arena sub-forum. Thanks.

    Best Regards
    Betty
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    Dear Leader I am so sorry that our admin is firm...

    Dear Leader
    I am so sorry that our admin is firm that we should not make this operation. And it also links to a facebook account that he suggest that you login with your facebook account. I also...
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    Dear Player Please don't try to login multiple...

    Dear Player
    Please don't try to login multiple accounts on the same device or the login would be messed up. Please tell us the account id you see on your device now and then we could replace it with...
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    Dear Player Please confirm that the account id...

    Dear Player
    Please confirm that the account id is correct. I don't see any activities log for this id. Thanks.

    Best Regards
    Betty
  19. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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    Dear Player Both account you gave us were not...

    Dear Player
    Both account you gave us were not registered in the same country. So, please tell us why and provide the proof that you created both accounts. Thanks.

    Best Regards
    Betty
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    Dear Leader You cannot do that until you have a...

    Dear Leader
    You cannot do that until you have a new device and you could not login your current email. Then, we can help. Thanks.

    Best Regards
    Betty
  22. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  23. Replies
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    Dear Player Sorry for the inconvenience. Our...

    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best...
  24. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  25. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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