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Dear Leader
We will ask our engineer to check again when he comes to office on Monday. Thanks.

Best Regards
Betty

Dear Leader
We don't get the update from our engineer yet. And we just have and other update 2.1.10.130 which would fix the problem. Please try update the game and see if it works. Thanks.

Best...

Dear Leader
We had an update yesterday. Please try reinstall the game again and see if it works this time. Thanks.

Best Regards
Betty

Dear Leader
Please try open the following links with your device and see if you are able to open all of them. And please check your device's ip by googling "IP address" or here http://ip-lookup.net/...

Dear leader,
Thanks for your patience, please wait a little longer, have just informed our admin about this, and will restore your account once confirmed. You may need to close app and reenter to...

Dear Leader
Please tell us your main account's team name along with the account id on your bluestacks on the same server. And then we can swap both accounts. But it's suggested that you use the...

Dear Leader
Do you use PC often or have an android device please? If so, please install a BlueStack on your PC or the app on your android device and see if it works. Thanks.

Best Regards
Betty

Dear Leader
Did you try reinstall the game from App Store or Google Play please? Our developer said that some important codes cannot be updated via auto-update. Thanks.

Best Regards
Betty

Dear Leader
Our developer review your case again. And he suspect that your game version is not the latest one which would cause login problem. Please update the game from App Store and try again....

Dear Leader
We will try re-direct your main account and hope that it works. Please let us know if it is still not working.

Best Regards
Betty

Dear Leader
Our engineer has just helped re-direct your connection to our cloud servers. Please try again and see if it works. Thanks.

Best Regards
Betty

Dear Leader,

What's your character name and server please? If you knew your server, please make a new character on this server with your current account and tell us the player id of the newly...

Dear leader,
Can you log in the game now?
If not, please tell us some information about your phone and your internet connection, and I would report that to our Tech Team.
Sorry for the delay and...

Dear Leader
Sorry for the delay. You can build a new account on the same server, then tell me the player ID of that new account and the nickname and team level of your old account, I will link them...