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    Dear Leader We don't ban player IPs. And I...

    Dear Leader
    We don't ban player IPs. And I didn't heard any case that we banned the player's IP. Thanks.

    Best Regards
    Betty
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    Dear Leader, Thanks for your coming back, would...

    Dear Leader,
    Thanks for your coming back, would you please let me know if there's still problem with your game play? Thanks and Happy New Year.
    Best Regards,
    Betty
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    Dear Leader Oh, I am sorry. I mean your Mobile...

    Dear Leader
    Oh, I am sorry. I mean your Mobile Network Operator who provides you 3G/4G data. You may also try switch to WiFi signal and see if it would work. Thanks.

    Best Regards
    Betty
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    Dear Leader It could be that your Internet...

    Dear Leader
    It could be that your Internet Service Provider blocked IPs. So I suggested above that you contact your ISP and tell them that you cannot connect to our game and ask them to check your...
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    Dear Leader Please try open the following links...

    Dear Leader
    Please try open the following links with your device and see if you are able to open all of them. And please check your device's ip by googling "IP address" or here http://ip-lookup.net/...
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    Dear Leader We tried logging in your game from...

    Dear Leader
    We tried logging in your game from North America or East Asia and we had no problems logging in your account. Please try search for a free or paid VPN service from Google Play or iTunes...
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    Dear Leader Our developer has manually...

    Dear Leader
    Our developer has manually redirected your account to our other mirror servers. Please try again and see if it works. Thanks.

    Best Regards
    Betty
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    Dear Leader We can login your account normally....

    Dear Leader
    We can login your account normally. Please try reinstall and uninstall the game and see if it works. You may also ask your ISP and see if they blocked our IPs by mistake. Thanks.

    Best...
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    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
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