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  1. Replies
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    176

    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.

    ...
  2. Replies
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    Dear Leader Please check your id again and see...

    Dear Leader
    Please check your id again and see if it's still 24082914. If not, please tell us the id and we will try to help. Thanks.

    Best Regards
    Betty
  3. Replies
    10
    Views
    11

    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.

    ...
  4. Replies
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    11

    Dear Leader We will ask our developer to see if...

    Dear Leader
    We will ask our developer to see if could recover the old test server players first. Please check back again in about 1 to 2 months.

    Best Regards
    Betty
  5. Thread: Account

    by Betty
    Replies
    2
    Views
    3

    Dear Leader As we've replied in another post....

    Dear Leader
    As we've replied in another post. The account is still linked to a facebook account Facebook ID: 10155158919575209. And facebook only shares this number to app developers. You need to...
  6. Thread: account

    by Betty
    Replies
    9
    Views
    10

    Dear Player Our system shows that it's still...

    Dear Player
    Our system shows that it's still linked. Deactivating the facebook account won't un-link the account. Your facebook account number is a part of your facebook profile link. Please make...
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    Dear Leader In this case, you could just wait...

    Dear Leader
    In this case, you could just wait for our representative's response. Thanks.

    Best Regards
    Betty
  8. Replies
    10
    Views
    11

    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The test server is not available at the moment after a recent update. It will be available again once the current game version becomes stable. Thanks.
    ...
  9. Sticky: [Sign-in Ongoing] Heroes Charge 2020 February Forum Sign-in

    Dear Leaders
    This is the monthly forum sign-in event. Fill in the form in the link below and you will get 800 gems in the beginning of the next month. Thank you.


    Best Regards
    Betty

    account...
  10. Dear Leader Thank you for your support. The...

    Dear Leader
    Thank you for your support. The reward has been sent via in-game mailbox. Please do submit it via the Google Form next time.

    Best Regards
    Betty

    P.S. the following IDs are...
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    Dear Leader Please confirm that the spelling of...

    Dear Leader
    Please confirm that the spelling of your character name is correct. We could not find and match for K.O.Pool. Thanks.

    Best Regards
    Betty
  12. Replies
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    Dear Leader Usually you will be asked for the...

    Dear Leader
    Usually you will be asked for the most latest purchase history on Google or iTunes. You will also be asked to create a new account and our admin will check the IPs for both account....
  13. Thread: Account recovery

    by Betty
    Replies
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    Views
    6

    Dear Leader I am so sorry that for security...

    Dear Leader
    I am so sorry that for security consideration we cannot help here in this situation. Please send an in-game ticket and our representatives there might be able to help. Thanks.

    Best...
  14. Dear Leader Glad to hear that it's working now....

    Dear Leader
    Glad to hear that it's working now. For the bugs, our developers are working on fixing some of them as well as improving the crash problem.
    For the game replay problem, we need the...
  15. Thread: Lost account

    by Betty
    Replies
    20
    Views
    21

    Dear Leader Hi, 3485913 is linked to a Game...

    Dear Leader
    Hi, 3485913 is linked to a Game Center account G:10615994152 that we would not help re-link for security consideration. Thanks.

    Best Regards
    Betty
  16. Thread: account

    by Betty
    Replies
    9
    Views
    10

    Dear Leader This account is linked to a facebook...

    Dear Leader
    This account is linked to a facebook account 10155158919575209 that we would not help for security consideration. Thanks.

    Best Regards
    Betty
  17. Replies
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    Dear Leader We are so sorry that as long as it...

    Dear Leader
    We are so sorry that as long as it shows that it's linked to a platform or social account, we cannot help for security consideration. Thanks.

    Best Regards
    Betty
  18. Replies
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    6,133

    Dear Leader Hi, we can see that your main...

    Dear Leader
    Hi, we can see that your main account is still linked to a google account g14631475926743814832. We've remove the logins for 30072785. You could login the correct google account and...
  19. Thread: Account recovery

    by Betty
    Replies
    5
    Views
    6

    Dear Leader Please make sure that you use the...

    Dear Leader
    Please make sure that you use the correct gmail. Google doesn't share email address with mobile app developers that all we have is that number we posted above.
    You will have to do it...
  20. Replies
    478
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    6,133

    Dear Leader Please tell us your old account's...

    Dear Leader
    Please tell us your old account's in-game name and level, and then the new account id on the same server, so that we could confirm the ownership and help. Thanks.

    Best Regards
    Betty
  21. Replies
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    Dear Leader Hi, we can see that your account is...

    Dear Leader
    Hi, we can see that your account is still linked to Game Center. You may link your account with facebook first and then you could login your account on your Android device using the...
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    Dear Leader As long as you have both Android and...

    Dear Leader
    As long as you have both Android and Apple devices. You could login your account with Game Center or Facebook and try unlink and relink the account. Or just unlink all links and then...
  23. Dear Leader Sorry for the inconvenience. Have...

    Dear Leader
    Sorry for the inconvenience. Have you updated the game from App Store or Google play please? And please also tell us when it started happening. Thanks.

    Best Regards
    Betty
  24. Dear Leader Sorry for the inconvenience. Have...

    Dear Leader
    Sorry for the inconvenience. Have you updated the game from App Store or Google play please? And please also tell us when it started happening. Thanks.

    Best Regards
    Betty
  25. Replies
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    176

    Dear Leader Hi, we are updating our engine to...

    Dear Leader
    Hi, we are updating our engine to the latest Unity stable version that the test server is not available at the moment. We will re-open it again once the critical/major bugs which...
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