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  1. Dear Player Could you also tell us the device...

    Dear Player
    Could you also tell us the device model the playing is using please? It looks like that it's a resolution problem. Thanks.

    Best Regards
    Betty
  2. Thread: 18:9 screen

    by Betty
    Replies
    6
    Views
    7

    Dear Player We will remind our developers on...

    Dear Player
    We will remind our developers on this issue. Thanks.

    Best Regards
    Betty
  3. Thread: Matchmaking

    by Betty
    Replies
    5
    Views
    6

    Dear Player It is possible to match you against...

    Dear Player
    It is possible to match you against the God rank players if your side is arranged an intermediate level player by the system in team play. The measure was to shorten the queue time....
  4. Replies
    17
    Views
    18

    Dear Player We will ask our developers again....

    Dear Player
    We will ask our developers again. Thanks.

    Best Regards
    Betty
  5. Dear Leader Please tell us your account id so...

    Dear Leader
    Please tell us your account id so that we can have a check. And please make sure that your game timezone is consistent with your local timezone. Thanks.

    Best Regards
    Betty
  6. Thread: Account Recovery

    by Betty
    Replies
    205
    Views
    206

    Dear Leader I don't see the date in your...

    Dear Leader
    I don't see the date in your receipts. Or the receipts seem to be from 2015 which were too old. Do you also remember your last login time please? If you bought gems recently, please...
  7. Thread: Log-in reward

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Please tell us your account id and...

    Dear Leader
    Please tell us your account id and then we can see if they were logged. If they were, then you got them. Thanks.

    Best Regards
    Betty
  8. Replies
    1
    Views
    2

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? And please also tell us the item name so that we can have a further check. Thanks.

    Best Regards
    Betty
  9. Dear Player Our developer will login his account...

    Dear Player
    Our developer will login his account and fix his problem. Thanks.

    Best Regards
    Betty
  10. Dear Player We've re-linked your account now....

    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  11. Dear Player Maybe it was a data sync problem...

    Dear Player
    Maybe it was a data sync problem that the update data were not synced to all servers. The problem should be fixed when the data sync was completed. Thanks.

    Best Regards
    Betty
  12. Replies
    2
    Views
    3

    Dear Player It seems that one of you lost sync...

    Dear Player
    It seems that one of you lost sync and entered a parallel game. We will try to retrieve the battle and see what went wrong. If it happens again, please also upload the results again so...
  13. Replies
    17
    Views
    18

    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will check again for you. And please make sure that you updated the game from Google Play or App Store once to get the latest game kernel or you may not...
  14. Dear Player Thank you for your feedback. We will...

    Dear Player
    Thank you for your feedback. We will let our production team know. Thanks.

    Best Regards
    Betty
  15. Thread: Update issue

    by Betty
    Replies
    3
    Views
    4

    Dear Player Sorry for the inconvenience. Please...

    Dear Player
    Sorry for the inconvenience. Please tell us your account id as well as the device model and system version number so that we could have a further check. Thanks.

    Best Regards
    Betty
  16. Replies
    1,952
    Views
    1,953

    Sticky: Dear Player For the 18:9 resolution problem. We...

    Dear Player
    For the 18:9 resolution problem. We will remind our developer again or maybe they just fixed several reported problems. For the Teach's day frame, please make sure that you have updated...
  17. Replies
    1,952
    Views
    1,953

    Sticky: Dear Player And we would like to know which...

    Dear Player
    And we would like to know which daily quest(s) please? Or do you mean all of them please? Thanks.

    Best Regards
    Betty
  18. Replies
    1,952
    Views
    1,953

    Sticky: Dear Player We are so sorry that the device may...

    Dear Player
    We are so sorry that the device may be a little too old. As most of the online games do, we add more contents to the game in each update which means more and more RAM and sometimes more...
  19. Thread: Test server

    by Betty
    Replies
    2
    Views
    3

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  20. Replies
    22
    Views
    23

    Dear Leader We can see that your account is...

    Dear Leader
    We can see that your account is active. If you bought a new device and you want to move your account onto your new device, you could reset the new device once again and login the linked...
  21. Thread: Account Recovery

    by Betty
    Replies
    205
    Views
    206

    Dear Leader We can see that 28549859 is active....

    Dear Leader
    We can see that 28549859 is active. Did you buy a new device and you wanted to move your account onto your new device please? Thanks.

    Best Regards
    Betty
  22. Thread: Account Recovery

    by Betty
    Replies
    205
    Views
    206

    Dear Leader Please just tell us the account id...

    Dear Leader
    Please just tell us the account id you see on your screen and the one you want to retrieve and then we will try again. But please notice that you cannot split out an account on another...
  23. Replies
    1
    Views
    2

    Dear Leader Could you tell us your account id to...

    Dear Leader
    Could you tell us your account id to check please? And please tell us which feature it was, Arena or Grand Arena or another feature. So that we know where to check. Thanks.

    Best...
  24. Thread: Matchmaking

    by Betty
    Replies
    5
    Views
    6

    Dear Player Did you queue alone please? If you...

    Dear Player
    Did you queue alone please? If you queue alone as diamond, it's a bug that you meet GOD rank players. If you queued with a friend, then the ranged would become much wider. Thanks.
    ...
  25. Replies
    17
    Views
    18

    Dear Player If you still not received the item...

    Dear Player
    If you still not received the item yet, please attach a screenshot so that we could ask our developer to send again. Thanks.

    Best Regards
    Betty
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