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    Dear Leader We are so sorry that we could not do...

    Dear Leader
    We are so sorry that we could not do anything for the items for HA. Thanks.

    Best Regards
    Betty
  2. Thread: Recover account

    by Betty
    Replies
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    Dear Leader Your old account had already linked...

    Dear Leader
    Your old account had already linked to a Google account 111712705118510098755. If you are not sure the email address, you will have to login one by one and ask google support if your...
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    Dear Leader All we can do is to neutralize all...

    Dear Leader
    All we can do is to neutralize all logins. Because if you never shared your social media account to others. No one would have ever logged in your account. Thanks.

    Best Regards
    Betty
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    Dear Leader Thank you for your feedback. It...

    Dear Leader
    Thank you for your feedback. It looks that our developer has not made the decision yet. So, the more you input the clearer our developer knows what to do. Thank you.

    Best Regards...
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    Dear Leader Please try capture a couple of...

    Dear Leader
    Please try capture a couple of screenshots which show different reset time in a day and show that it makes other feature doesn't work as intended or expected. Thanks.

    Best Regards...
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    Dear Leader Our developer told me that we didn't...

    Dear Leader
    Our developer told me that we didn't remove anything. For new level Advanced Instances, we switched some lower level items with higher level ones. If players want the resources more...
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    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose. Thanks.
    ...
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    Dear Leader We are working on fixing the...

    Dear Leader
    We are working on fixing the notifications now. Our developer who's in charge made a bad decision to keep the deprecated notification methods(code) that it is not working now. I think...
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    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account again. Thanks.

    Best Regards
    Betty
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    Dear Leader Sorry for the late response, I asked...

    Dear Leader
    Sorry for the late response, I asked our in-game support representatives and they showed me a screenshot that they replied the ticket. And their log shows that it updating reward was...
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    Dear Leader Thank you for your feedback. We will...

    Dear Leader
    Thank you for your feedback. We will forward the screenshots to our production team. Thanks.

    Best Regards
    Betty
  12. Thread: Account Recovery

    by Betty
    Replies
    607
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    608

    Dear Leader Please switch to the same server and...

    Dear Leader
    Please switch to the same server and get the new account id to us. And then we can help retrieve your account. And I am not here during the weekends that you could send a ticket or...
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    Dear Leader Could you tell us your account id to...

    Dear Leader
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  14. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader Our admin told me that your old...

    Dear Leader
    Our admin told me that your old account is still linked to a game center account G:166017913. Please try to login your apple account on Apple and ask them if G:166017913 is your game...
  15. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader Please switch to server 89 and give...

    Dear Leader
    Please switch to server 89 and give us the new account generated on it, and then our admin will confirm and help. Thanks.

    Best Regards
    Betty
  16. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader You should also explain why both...

    Dear Leader
    You should also explain why both accounts were not created in the same country. Thanks.

    Best Regards
    Betty
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    Dear Leader Hi zissp, a developer told me that...

    Dear Leader
    Hi zissp, a developer told me that he would like to confirm if there's any abnormal data in your account. You may post or send PM to me with your account id so that we can confirm....
  18. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader Please try again, I think it should...

    Dear Leader
    Please try again, I think it should be working now. Thanks.

    Best Regards
    Betty
  19. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
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    Dear Leader I will forward your questions to our...

    Dear Leader
    I will forward your questions to our production team. Thanks.

    Best Regards
    Betty


    Follow up:
    Our colleague told me that they didn't change anything. Maybe you were very lucky...
  21. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader We could not find any matches for...

    Dear Leader
    We could not find any matches for (super)BOX€®.


    Best Regards
    Betty
  22. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader Please give us the current account...

    Dear Leader
    Please give us the current account id you see in your game. We need this account id to retrieve your old one. Thanks.

    Best Regards
    Betty
  23. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader We couldn't find and in-game names...

    Dear Leader
    We couldn't find and in-game names that matches the name you provided. Thanks.

    Best Regards
    Betty
  24. Thread: Account Recovery

    by Betty
    Replies
    607
    Views
    608

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best...
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    Dear Leader Sorry for the inconvenience. We will...

    Dear Leader
    Sorry for the inconvenience. We will have our developer check again. Thanks.

    Best Regards
    Betty
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