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  1. Thread: Boss Wars

    by Betty
    Replies
    5
    Views
    6

    Dear Leader And our developer told us that we...

    Dear Leader
    And our developer told us that we already have this algorithm. If you keep getting the lowest rank in the boss war for a certain times. You will be moved down to a easier group next...
  2. Thread: Boss Wars

    by Betty
    Replies
    5
    Views
    6

    Dear Leader We've forward your suggestion to our...

    Dear Leader
    We've forward your suggestion to our developers with your account id. Thanks.

    Best Regards
    Betty
  3. Replies
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    2

    Dear Leader Please confirm that meet the...

    Dear Leader
    Please confirm that meet the prerequisite for the current tier. Higher tiers need more invite to complete. And players who ever installed the game won't be counted. Thanks.

    Best...
  4. Thread: Boss Wars

    by Betty
    Replies
    5
    Views
    6

    Dear Leader Please give us your account id so...

    Dear Leader
    Please give us your account id so that we could have check. And see if we could optimize the algorithm. Thank you.

    Best Regards
    Betty
  5. Thread: Account Recovery

    by Betty
    Replies
    37
    Views
    38

    Dear Leader Oops, I am sorry. I forgot to check...

    Dear Leader
    Oops, I am sorry. I forgot to check your current IP. The document is good now. But please create a new account in your current location. Our admin still sees that both your new and old...
  6. Heroes Charge Forum Monthly Sign-in Rewards December.

    Dear Leaders
    In order the make the community to be more thriving, we are going to reward players monthly who have registered a Heroes Charge forum account.
    Fill in the form in the link below and...
  7. Replies
    116
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    117

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  8. Thread: Free stamina

    by Betty
    Replies
    2
    Views
    3

    Dear Leader Did you change the game time please?...

    Dear Leader
    Did you change the game time please? If you ever changed your game time or moved to another timezone. You will have to reset the timezone to the current local time or it will still...
  9. Replies
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    Wars & Puzzles Beta Testing Starts

    New Game - Wars & Puzzles: Heroes Origin

    We are so excited to anounce that another uCool game Wars & Puzzles: Heroes Origin is entering its beta testing phase.
    Beta Testing available in :...
  10. Thread: Magic Chest?

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Hi, our developer confirmed that...

    Dear Leader
    Hi, our developer confirmed that there's a problem and he should have fixed it by now. So it seems that we've re-sent the missing items. Thank you.

    Best Regards
    Betty
  11. Thread: Magic Chest?

    by Betty
    Replies
    3
    Views
    4

    Dear Leader Could you tell us your account id to...

    Dear Leader
    Could you tell us your account id to check please? And does it happen only to you or happen to all your guildmates or friends please?

    Best Regards
    Betty
  12. Replies
    116
    Views
    117

    Dear Leader We will submit your ID again. If...

    Dear Leader
    We will submit your ID again. If it's an iOS account, it will not work. You could just install a bluestacks on your PC or Mac which allows you to run the Android version Heroes Charge on...
  13. Sticky: Dear Leader Hi, each time you use the 10x draws,...

    Dear Leader
    Hi, each time you use the 10x draws, it's still 10% to get the Thunder Tiger. But if you ever learned possibility in school, you will know that your luck should come at any time. Good...
  14. Replies
    116
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    117

    Dear Leader Please confirm that the account id...

    Dear Leader
    Please confirm that the account id is correct. It should be a 7-8 digit number. Thanks.

    Best Regards
    Betty
  15. Replies
    116
    Views
    117

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  16. Thread: Account Recovery

    by Betty
    Replies
    37
    Views
    38

    Dear Leader Still don't see the issuing country....

    Dear Leader
    Still don't see the issuing country. You could just tell me the issuing country of the visa and then our admin will see if it matches. Thanks.

    Best Regards
    Betty
  17. Thread: game freezing

    by Betty
    Replies
    7
    Views
    8

    Dear Leader Our developer suspect that it's a...

    Dear Leader
    Our developer suspect that it's a memory problem. We will try reproduce the problem and fix it. Thanks.

    Best Regards
    Betty
  18. Thread: game freezing

    by Betty
    Replies
    7
    Views
    8

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our developer told us that the crash problems may need some more time to locate the problem because it's very device specific. So we may need some more time...
  19. Replies
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    9

    Dear Leader You can consider it as the 10x...

    Dear Leader
    You can consider it as the 10x Golden Chest (2590 gems) bonus. Thanks.

    Best Regards
    Betty
  20. Replies
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    9

    Dear Leader Hi, please do use the 10x which has...

    Dear Leader
    Hi, please do use the 10x which has a much higher drop rate and a sure drop will also be triggered if you've got a really bad luck. But I cannot tell more. Thank you.

    Best Regards...
  21. Thread: Lost account

    by Betty
    Replies
    16
    Views
    17

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  22. Thread: Account Recovery

    by Betty
    Replies
    37
    Views
    38

    Dear Leader Hi, I am sorry. I didn't notice...

    Dear Leader
    Hi, I am sorry. I didn't notice that. I've just checked the document pics. For your visa, I don't see the issuing country. Please figure it out in the PM or upload another picture which...
  23. Replies
    8
    Views
    9

    Dear Leader We heard a couple of reports that...

    Dear Leader
    We heard a couple of reports that players didn't get the hero. Our developer checked the accounts and found that it might be that the animation didn't pop up when they got the hero. And...
  24. Thread: Account Recovery

    by Betty
    Replies
    37
    Views
    38

    Dear Leader You could link facebook first and...

    Dear Leader
    You could link facebook first and then you will be able to retrieve it on your android by logging in your facebook. Thanks.

    Best Regards
    Betty
  25. Thread: Account Recovery

    by Betty
    Replies
    37
    Views
    38

    Dear Leader We've sent-in a re-sending request...

    Dear Leader
    We've sent-in a re-sending request for you. Usually it will be proceeded within 24 hours. Please check back again if you don't receive anything. Thanks.

    Best Regards
    Betty
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