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  1. Replies
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    Dear Player Thank you for the suggestions. We...

    Dear Player
    Thank you for the suggestions. We will let our production team know. But for the tickets and coins related issues, it would be hard for us to loosen but we will keep reviewing the data...
  2. Dear Player I will report this problem to our...

    Dear Player
    I will report this problem to our production team and see what they think. Thanks.

    Best Regards
    Betty
  3. Replies
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    Dear Player We've just swapped both account with...

    Dear Player
    We've just swapped both account with each other. Your friend should see her 2470526 account now. Thanks.

    Best Regards
    Betty
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    Dear Player We are so sorry that it's not...

    Dear Player
    We are so sorry that it's not supported officially. If you have a rooted device, you could remove the login credential file which lets you to start another account. But we don't support...
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    Sticky: Dear Player The price of the package is 258...

    Dear Player
    The price of the package is 258 diamonds and if you had the skin, the skin part will be deducted. Do you already have the skin please? Thanks.

    Best Regards
    Betty
  6. Thread: test server

    by Betty
    Replies
    62
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    63

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  7. Thread: Lost account

    by Betty
    Replies
    15
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    Dear Leader I think our will see your screenshot...

    Dear Leader
    I think our will see your screenshot soon and they will help you there. Thanks.

    Best Regards
    Betty
  8. Thread: Arden ?!!

    by Betty
    Replies
    1
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    Dear Player Thank you for your suggestion. We...

    Dear Player
    Thank you for your suggestion. We will have our production team know. Thanks.

    Best Regards
    Betty
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    Dear Player Our production team colleague said...

    Dear Player
    Our production team colleague said that since tickets are also a free currency that when a percentage of players got the hero. The hero will become purchasable with gold. Thank you.
    ...
  10. Thread: Lost account

    by Betty
    Replies
    15
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    16

    Dear Leader We are so sorry that it's been a...

    Dear Leader
    We are so sorry that it's been a long time that we have to verify it again. You can send the information via PM. Thanks.

    Best Regards
    Betty
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    Dear Player Hi, our developer told that we found...

    Dear Player
    Hi, our developer told that we found that you used two ips in the latest 10 battles. One had pretty good connection speed while the other one didn't. So it seems that the connection...
  12. Dear Player Our developer didn't told me how...

    Dear Player
    Our developer didn't told me how much gold players will get when they already have the hero. Do you mean that you just got 200 gold please? I will ask the developers and see if they...
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    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will report the problem to our developers. Thanks.

    Best Regards
    Betty
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    Dear Player Thank you for your suggestion and...

    Dear Player
    Thank you for your suggestion and feedback. We will let our developers know. Thanks.

    Best Regards
    Betty
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    Dear Player Sorry for the inconvenience. But we...

    Dear Player
    Sorry for the inconvenience. But we will not refund the Badge. Thanks.

    Best Regards
    Betty
  16. Thread: Recomendaciones

    by Betty
    Replies
    14
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    15

    Dear Player Sorry for the inconvenience. We will...

    Dear Player
    Sorry for the inconvenience. We will fix the resolution problem in version 2.1 which would be released in about a month. Thanks.

    Best Regards
    Betty
  17. Replies
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    Sticky: Dear Player Sorry for the inconvenience. It may...

    Dear Player
    Sorry for the inconvenience. It may take another month to fix the problem. We will start working on fixing 18:9 and iPhoneX resolution issue after 2.0 update. Thanks.

    Best Regards...
  18. Replies
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    1,825

    Sticky: Dear Player The price listed was bugged when...

    Dear Player
    The price listed was bugged when Skin Trial of the hero was activated because it automatically deduct the price if you have the skin. But the package indeed sells for 258 diamonds....
  19. Thread: Lost account

    by Betty
    Replies
    15
    Views
    16

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will...
  20. Dear Leader Hi, please turn on the Last Hit in...

    Dear Leader
    Hi, please turn on the Last Hit in the Settings->Control and try again. Thanks.

    Best Regards
    Betty
  21. Thread: Lost account

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will...
  22. Thread: Account Recovery

    by Betty
    Replies
    162
    Views
    163

    Dear Leader Sorry for the inconvenience. For...

    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will...
  23. Thread: Facebook relink

    by Betty
    Replies
    6
    Views
    7

    Dear Leader Please take a screenshot of your...

    Dear Leader
    Please take a screenshot of your platform link view and then we would ask our developer to have a check. Thanks.

    Best Regards
    Betty
  24. Dear Player You will get some gold as reward....

    Dear Player
    You will get some gold as reward. Thanks.

    Best Regards
    Betty
  25. Thread: Lucius hitbox

    by Betty
    Replies
    10
    Views
    11

    Dear Player Our developer said that it's a known...

    Dear Player
    Our developer said that it's a known problem for some heroes. And we will test through and fix this problem in the coming updates. But it does take time to test that we would fix them...
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