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  1. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  2. Thread: Leave guild

    by Betty
    Replies
    15
    Views
    14,726

    Dear Leader Open the Options and you will see...

    Dear Leader
    Open the Options and you will see the Quit Guild button on the panel. Thank you.

    Best Regards
    Betty
  3. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best...
  4. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  5. Dear Leader It is based on your new Season's...

    Dear Leader
    It is based on your new Season's rectified ranking, and it's not a season ending rewards. Thanks.

    Best Regards
    Betty
  6. Replies
    1
    Views
    2

    Dear Leader Just read the description again and...

    Dear Leader
    Just read the description again and you will know that it's working as intended. Thanks.

    Best Regards
    Betty
  7. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader We cannot help re-link account in...

    Dear Leader
    We cannot help re-link account in between Europe server and America server. Please confirm and show us the accounts that are in the same server. Thanks.

    Best Regards
    Betty
  8. Replies
    2
    Views
    3

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  9. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader They are the same account. We need...

    Dear Leader
    They are the same account. We need the one that you have access to. And we will see if we could replace it with your old account. Thanks.

    Best Regards
    Betty
  10. Thread: Can you help me?

    by Betty
    Replies
    4
    Views
    5

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader Please also get us the new account...

    Dear Leader
    Please also get us the new account id you see on your device now. And then our admin will see if you are eligible to claim the account. Thanks.

    Best Regards
    Betty
  12. Replies
    16
    Views
    17

    Dear Leader Thank you for your feedback. We will...

    Dear Leader
    Thank you for your feedback. We will have our production team consider it. But I am not sure if they would agree or not. Thanks again.

    Best Regards
    Betty
  13. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader Hi, we need the information of your...

    Dear Leader
    Hi, we need the information of your old account. If your old account is in the same server with your new account. It cannot be the same name. Thanks.

    Best Regards
    Betty
  14. Replies
    16
    Views
    17

    Dear Leader If you know someone or other players...

    Dear Leader
    If you know someone or other players who want the resources back in the drop list. Please let me know or post some kind of conversation screenshot here. If our production team know that...
  15. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader Please tell us what level your...

    Dear Leader
    Please tell us what level your account is at or on which server so that we can locate your account. We don't know which Zuf is yours at the moment. Thanks.

    Best Regards
    Betty
  16. Thread: Can you help me?

    by Betty
    Replies
    4
    Views
    5

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  17. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader We are so sorry that we could not...

    Dear Leader
    We are so sorry that we could not find any matches. Sometimes it just happens when the player name has some special characters or emoji characters. Unless you could find your account...
  18. Replies
    8
    Views
    9

    Dear Leader Our production team persists that we...

    Dear Leader
    Our production team persists that we would not change the pricing. Because even for now you could only move up to max. 10 servers in each migration. But you will also get the gems equals...
  19. Replies
    2
    Views
    3

    Dear Leader Sorry for the inconvenience, we will...

    Dear Leader
    Sorry for the inconvenience, we will report your problem to our developers and admin. We may add a little bit season score to you as the compensation once our developer confirms that...
  20. Replies
    11
    Views
    12

    Dear Leader It depends on the HP of your Crystal...

    Dear Leader
    It depends on the HP of your Crystal not the Wins and loses. Because sometimes you may have to fight more tough fights than others. Thanks.

    Best Regards
    Betty
  21. Thread: Account Recovery

    by Betty
    Replies
    629
    Views
    630

    Dear Leader Hi, the character name should not...

    Dear Leader
    Hi, the character name should not contain any space. Please try to recall your character name. If you ever paid for in-app purchases via google. You could post the receipt number here...
  22. Replies
    16
    Views
    17

    Dear Leader We are so sorry that we could not do...

    Dear Leader
    We are so sorry that we could not do anything for the items for HA. Thanks.

    Best Regards
    Betty
  23. Thread: Recover account

    by Betty
    Replies
    1
    Views
    2

    Dear Leader Your old account had already linked...

    Dear Leader
    Your old account had already linked to a Google account 111712705118510098755. If you are not sure the email address, you will have to login one by one and ask google support if your...
  24. Replies
    16
    Views
    17

    Dear Leader All we can do is to neutralize all...

    Dear Leader
    All we can do is to neutralize all logins. Because if you never shared your social media account to others. No one would have ever logged in your account. Thanks.

    Best Regards
    Betty
  25. Replies
    16
    Views
    17

    Dear Leader Thank you for your feedback. It...

    Dear Leader
    Thank you for your feedback. It looks that our developer has not made the decision yet. So, the more you input the clearer our developer knows what to do. Thank you.

    Best Regards...
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