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  1. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader Please also tell us the account id...

    Dear Leader
    Please also tell us the account id you current have on your device now so that we could have a check. Thanks.

    Best Regards
    Betty
  2. Replies
    29
    Views
    202

    Dear Leader We cannot help if you don't remember...

    Dear Leader
    We cannot help if you don't remember your email address. If they tell you that they cannot help, that means you didn't login the correct email. Thanks.

    Best Regards
    Betty
  3. Replies
    469
    Views
    6,133

    Dear Leader Hi, the account Kaiju is linked to...

    Dear Leader
    Hi, the account Kaiju is linked to this Google account Google ID: 1721011620384355123. You can use the switch account feature to retrieve this account. If you have more than one email...
  4. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader I am so sorry that I overlooked your...

    Dear Leader
    I am so sorry that I overlooked your post. We can see that your main account is still linked to the game center account:10398055792. If you have more than one Apple ID, you will need to...
  5. Thread: Gold items

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Our production team colleague told...

    Dear Leader
    Our production team colleague told me that it depends on which type of heroes you are working with. They will be useful to you when you start working with another type of heroes. Thanks....
  6. Replies
    4
    Views
    5

    Dear Leader The log shows that you have claimed...

    Dear Leader
    The log shows that you have claimed them in Sep. 15th, and later you claimed a couple of rewards as well. And your second account received the mail is because that your second account...
  7. Replies
    29
    Views
    202

    Dear Leader You just need to confirm the email...

    Dear Leader
    You just need to confirm the email address. If you don't know your email address, we cannot help. Because we don't re-link accounts that are already linked. Thanks.

    Best Regards
    Betty
  8. Thread: Level cap?

    by Betty
    Replies
    1
    Views
    2

    Dear Leader The level cap was level 110 and now...

    Dear Leader
    The level cap was level 110 and now level 115. Thanks.

    Best Regards
    Betty
  9. Replies
    102
    Views
    103

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
  10. Replies
    4
    Views
    5

    Dear Leader Please tell us your account id so...

    Dear Leader
    Please tell us your account id so that we could have a check for you. Thanks.

    Best Regards
    Betty
  11. Replies
    29
    Views
    202

    Dear Leader The account is linked to the Google...

    Dear Leader
    The account is linked to the Google account 116929065848847635393. You could login your Google account one by one and then ask the support if this number is linked to your email. They...
  12. Dear Leader Hi, it sounds like a bug which our...

    Dear Leader
    Hi, it sounds like a bug which our developer forgot to apply the new rule to Mercenary. We will ask our developers to have a check. Thanks.

    Best Regards
    Betty
  13. Thread: Gold items

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Oh, I am sorry. I misunderstood. You...

    Dear Leader
    Oh, I am sorry. I misunderstood. You mean the Gold tier gear. Our production team will watch the gaming data for about a month or so and then they will see if the rate faster or slower...
  14. Thread: Gold items

    by Betty
    Replies
    8
    Views
    9

    Dear Leader Our production team told me that...

    Dear Leader
    Our production team told me that there will be a new feature which allows players to earn more gold. Thanks.

    Best Regards
    Betty
  15. Replies
    1
    Views
    2

    Dear Leader You can click on the Options(Gear...

    Dear Leader
    You can click on the Options(Gear Icon) and then you should see the Quit Guild option in the middle of the panel. Thanks.

    Best Regards
    Betty
  16. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  17. Thread: Leave guild

    by Betty
    Replies
    15
    Views
    14,726

    Dear Leader Open the Options and you will see...

    Dear Leader
    Open the Options and you will see the Quit Guild button on the panel. Thank you.

    Best Regards
    Betty
  18. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader Sorry for the inconvenience. Our...

    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best...
  19. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  20. Dear Leader It is based on your new Season's...

    Dear Leader
    It is based on your new Season's rectified ranking, and it's not a season ending rewards. Thanks.

    Best Regards
    Betty
  21. Replies
    1
    Views
    2

    Dear Leader Just read the description again and...

    Dear Leader
    Just read the description again and you will know that it's working as intended. Thanks.

    Best Regards
    Betty
  22. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader We cannot help re-link account in...

    Dear Leader
    We cannot help re-link account in between Europe server and America server. Please confirm and show us the accounts that are in the same server. Thanks.

    Best Regards
    Betty
  23. Replies
    2
    Views
    3

    Dear Leader Sorry for the inconvenience. Could...

    Dear Leader
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
  24. Thread: Account Recovery

    by Betty
    Replies
    634
    Views
    635

    Dear Leader They are the same account. We need...

    Dear Leader
    They are the same account. We need the one that you have access to. And we will see if we could replace it with your old account. Thanks.

    Best Regards
    Betty
  25. Thread: Can you help me?

    by Betty
    Replies
    4
    Views
    5

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. Thanks.

    Best Regards
    Betty
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