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    Sticky: Yes they nerf the drop rate of Facebook...

    Yes they nerf the drop rate of Facebook gems...WHY?... I MEAN... THANKS Ucool (sarcasm!!!)
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    Ok i find out the real issue. I only get my vip...

    Ok i find out the real issue.
    I only get my vip bonus on the gems which counts for vip level. For example. Today i purchases 9,99 euro on new year event. Thats 1600 gems so my bonus as vip12 and...
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    Here is a my purchase list13405

    Here is a my purchase list13405
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    Same problem on server 209. Did you get any help?

    Same problem on server 209. Did you get any help?
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    Have the same issue. I got no vip gems for my...

    Have the same issue. I got no vip gems for my purchases while the christmas event 2017...
    Already made an new thread under "ingame issues" but no respond.

    I am vip 12, server 209, id ...
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    Now i get this answer: Dear Leader, The...

    Now i get this answer:

    Dear Leader,
    The bonus gems were added to your account directly, they will not be sent in the mail.
    294 2017-12-26 02:56:09 28196920 209 - Charge of the...
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    FAR TOO FEW GEMS... HELP !!! please

    Dear Ember,

    i try to contact the Support for HEROES CHARGE in game but get not any respond. It is an urgent Issue.

    I didn't and still don't get the right amount of gems for my VIP Level. I am...
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