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  1. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader We've removed the login for...

    Dear Leader
    We've removed the login for 13906784. Please try to login your other Google account which was linked to 5297573 so that you could retrieve your old one. Thanks.

    Best Regards
    Betty
  2. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader If we don't know the character name....

    Dear Leader
    If we don't know the character name. We could not locate your character which means we cannot help. If the account was linked to Google or Game Center. We can remove the lv1 account's...
  3. Thread: Account recovery

    by Betty
    Replies
    7
    Views
    8

    [QUOTE=superduper;322716] Dear Leader We...

    Dear Leader
    We could not find Duper at around server 13. Please remember if you ever changed your character name. Thanks.

    Best Regards
    Betty
  4. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader We could not find Duper on server...

    Dear Leader
    We could not find Duper on server 13. Do you remember that if you ever changed your character name please? Or do you remember the approximate level please? If you ever paid with Google,...
  5. Replies
    82
    Views
    83

    Dear Leader We will report this issue to our...

    Dear Leader
    We will report this issue to our developers. Thanks.

    Best Regards
    Betty
  6. Replies
    3
    Views
    220

    Dear Leader Your old account was linked to a...

    Dear Leader
    Your old account was linked to a Google account. And we've removed the login for the new generated account. You can login your Google account and then run the game again. Thanks.

    Best...
  7. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader Please create a new account on your...

    Dear Leader
    Please create a new account on your old server, and then give us the following information to retrieve your account, we will link your Old Account to your Apple ID/Google Plus . Thanks....
  8. Replies
    3
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    4

    Dear Leader Please try again, and please don't...

    Dear Leader
    Please try again, and please don't use HD version during the period when you are active on test server. Thanks.

    Best Regards
    Betty
  9. Replies
    82
    Views
    83

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. But please do not use the HD game version during the time or you will have to unlock it again. Thanks.

    Best Regards
    Betty
  10. Replies
    82
    Views
    83

    Dear Leader We've unlocked the test server entry...

    Dear Leader
    We've unlocked the test server entry for your account now. But please do not use the HD game version during the time or you will have to unlock it again. Thanks.

    Best Regards
    Betty
  11. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader Sorry for the late response, please...

    Dear Leader
    Sorry for the late response, please tell us the account id you see on your device now. And then we can remove the login for you so that you could login your old account with your Google...
  12. Replies
    1
    Views
    2

    Dear Leader Sorry for the inconvenience. The...

    Dear Leader
    Sorry for the inconvenience. The problem has been fixed by now. Thanks.

    Best Regards
    Betty
  13. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader We've re-linked your account now....

    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
  14. Thread: Abyss bishop bug

    by Betty
    Replies
    11
    Views
    12

    Dear Leader Our production team colleague told...

    Dear Leader
    Our production team colleague told me that sometimes we are trying to create something special and have special usage other than an oridinary hero. We already have plenty of them. So we...
  15. Thread: Abyss bishop bug

    by Betty
    Replies
    11
    Views
    12

    Dear Leader We will also let our production team...

    Dear Leader
    We will also let our production team know. Thanks.

    Best Regards
    Betty
  16. Replies
    5
    Views
    6

    Dear Leader Thank you for your understanding. We...

    Dear Leader
    Thank you for your understanding. We know that it's an annoying bug. You could try re-install the game and see if it could fix the problem. We tried to reproduce the bug but it was...
  17. Thread: Abyss bishop bug

    by Betty
    Replies
    11
    Views
    12

    Dear Leader Thank you for your feedback. To be...

    Dear Leader
    Thank you for your feedback. To be honest I never used this hero before. I will have our production team review the balance of this hero. Thank you.

    Best Regards
    Betty
  18. Replies
    5
    Views
    6

    Dear Leader Restarting the game means that you...

    Dear Leader
    Restarting the game means that you kill the app from background or multi-tasks console and start the app again. I checked your log and you got the XP properly. You can name a quest and I...
  19. Thread: Abyss bishop bug

    by Betty
    Replies
    11
    Views
    12

    Dear Leader Yes, it's a balance consideration....

    Dear Leader
    Yes, it's a balance consideration. And the Ultimate is powerful enough to be a game changer. Thank you.

    Best Regards
    Betty
  20. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader The account id you gave is invalid....

    Dear Leader
    The account id you gave is invalid. Please check your id again and please also switch to server 8 and give us the new user id you see on your device now so that we can help. Thanks.
    ...
  21. Replies
    5
    Views
    6

    Dear Leader Sorry for the inconvenience. It...

    Dear Leader
    Sorry for the inconvenience. It looks like a display problem. We will try to locate the problem. Restarting the game and it will show the correct number. Thanks.

    Best Regards
    Betty
  22. Thread: Abyss bishop bug

    by Betty
    Replies
    11
    Views
    12

    Dear Leader Could you tell us was it an...

    Dear Leader
    Could you tell us was it an auto-fight or it also happens in PvE maps please? Please also tell us your account id, which feature(Arena,Grand Arena, WoG and etc.) and your opponent's name...
  23. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader Please switch to server 220 and give...

    Dear Leader
    Please switch to server 220 and give us the new id you see on it. If you ever bought gems, please also attach one of your latest receipt screenshot as a proof of account ownership so...
  24. Thread: Account Recovery

    by Betty
    Replies
    477
    Views
    478

    Dear Leader Sorry for the slow response. Your...

    Dear Leader
    Sorry for the slow response. Your account should be working again now. Thanks.

    Best Regards
    Betty
  25. Replies
    1
    Views
    2

    Dear Leader We can see that your account has...

    Dear Leader
    We can see that your account has already been linked to facebook and Apple. You can create a new ID on your android device and then use the in-game "Link a Device" feature to bind your...
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